Lead operations Manager Resume

SUMMARY:

Highly accomplished business analyst with over 10 years of experience in clarifying business requirements, reducing costs and raising productivity.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Lead operations Manager

Confidential

Responsibilities:

Ensuring that all workings are manufactured in a correct, cost effective and timely manner in alignment with specifications and quality requirements.
Improving operational management systems, processes and best practices that guarantee organizational well - being.
Contribute towards the achievement of company’s strategic and operational objectives
Manage the local implementations of saleforce.com and run the reporting and analytics.
Provide key insights from the data to improve the overall program effectiveness and efficiency.
Manage and implement the sales forecasting, planning processes, establishing high levels of quality, accuracy, and process consistency for the Virtual Engagement division.
Drive the successful implementation and adoption of the Virtual Engagement/Telepromotion platforms (salesforce.com).
Ensure reports and other internal intelligence and insight is provided to Program Managers.
Manage CRM Data and improve productivity by evaluating and implementing Salesforce.

Business technical analyst

Confidential

Responsibilities:

Consolidate user requirements and conduct user acceptance testing and implementation of new functions for various Salesforce projects.
Maintain timely communications with 50+ business stakeholders throughout the project life cycle to ensure common understanding of requirements.
Work collaboratively with internal parties to acquire or provide information needed for analysis/reporting/budgeting.
Prepare training material and operating manual for 100+ users with respect to the functions of various key systems.
Develop Salesforce.com and force.com applications and ensure that the company continues to deliver innovative, high quality solutions to customers running Salesforce.com as their CRM system.
Use Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
Create templates, approval processes, approval page layouts and define approval actions on them to automate the processes.

Business analyst

Confidential

Responsibilities:

Developed business architecture using requirements such as scope, processes, alternatives and risks.
Analyzed client’s business requirements and processes through document analysis, interviews, workshops and workflow analysis.
Conducted 5+ levels of testing including functional, regression, user acceptance, integration and performance to verify the client’s needs were met.
Communicated client’s business requirements by constructing easy-to-understand data and process models.
Provided input into developing and modifying systems to meet client needs and develop business specifications to support these modifications.
Liaison between business and technical team to ensure an understanding of processes and applications.

Business Analyst

Confidential

Responsibilities:

Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives
Conducted brainstorming sessions with the development team to actively involve them during the requirements stage level analysis
Worked towards preparation of requirements management plan, business and functional requirement documents
Created data flow diagrams and process flow diagrams to facilitate better system understanding
Assisted in designing and creation of training material and conducted internal training sessions for business users on Salesforce technology functionalities
Created new custom objects, assigned fields, designed page layouts, custom tabs and components
Outlined the organization hierarchy and created profiles, roles accordingly in Salesforce; worked on visibility and security settings around them as required by the business.
Designed different custom dashboards for various user groups based on their business functionalities and needs
Created and deployed several reports for different user profiles based on the need in the organization
Designed various types of email templates for auto response to customers