SUMMARY:

• Over 20 years of continued advancement in management, information technology, consulting, relationship management, business development and environmental research.
• Held and performed various roles including program and project management, business development, capture management, business analysis, operations management, quality control, testing and sales/marketing.
• Led and worked with a wide variety of people in government and the private sectors including DOD, USDOJ, USPTO, USDA and USCG.
• Work focus has been related to the conceptualization, development, implementation and support of government enterprise IT systems, commercial web based business applications and the management of customer support operations.

PROFESSIONAL EXPERIENCE:

Confidential 

Principal Consultant (DOD)

Responsibilities:

• Provide program management and strategic consulting support to the Defense Information Systems Agency (DISA) Chief and Deputy Chief of Operations for Enterprise Services Directorate (ESD) for service delivery
• Develop concepts, strategies and plans for executing a consolidation of multiple DISA Defense Enterprise Computing Center (DECC) service desks into a single Global Service Desk (GSD)
• Conduct data gathering and analysis of current DISA service delivery operations
• Identify the requirements necessary to achieve the future service delivery goals for DISA GSD
• Establish and implement global standards for the Global Service Desk Management Office (GSDMO) in conjunction with the Service Support Environment (SSE) and DOD Joint Information Environment (JIE) goals
• Established new Operational Level Agreements (OLA) between the GSDMO and DECC for all onboarding of new services and workload to the GSDMO
• Review and update existing and new Service Level Agreements as needed

Confidential

Project Manager

Responsibilities:

• Provided project management support to the U.S. Patent and Trademark Office for the System Development and Integration (SDI) contract

Confidential

Program/Project Manager 

Responsibilities:

• Program Management:
• Served as Program Manager at the Department of Justice for the Justice Consolidated Office Network Blanket Purchase Agreement (JCON BPA) with the Contract Program Management Office (CPMO), providing leadership, oversight, and support for current DOJ JCON task orders
• Verify work performed by ManTech and subcontractors is in compliance with contract requirements and DOJ JCON guidelines, and ensure work meets COTR and CO needs
• Manage and provide status updates on staffing, security processing, program/project performance, contracts, and financials. Contribute in corporate business development, capture and proposal activates on the DOJ ITSS4 IDIQ
• Project Management:
• Provide project level management support to a 43 - member team on the DOJ Civil and Civil Rights Help Desk and Support Services contract; activities include introduction of ITIL practices, continual process improvements plans, hardware rollouts, Remedy 7.6.04 deployment, virtual desktop rollout and service desk optimization

Confidential

Project Manager/Sr. Management Liaison 

Responsibilities:

• Led a team of nine security, network and lab engineers for the DOJ JCON Program Management Office (PMO) managing the updating, testing, monitoring and maintenance of the JCON standard architecture that was implemented at 16 DOJ litigating components
• Responsible for the overall administration of the team including performance, reporting, contracts, budget, funding, and business development
• Responsible for validating government vendor performance and compliance with SOW’s, the JCON SDLC and JCON standard architecture on the behalf of the PMO; developing and maintaining MOU, MOA and SLA documents for the PMO, and moderating the quarterly JCON Technical Exchange meeting
• Manage personnel, contract, funding, budget and business development for JCON PMO activities
• Develop and present financial, status and progress reports to corporate executive/senior management and government COTR and CO
• Liaison Management:
• As a Management Liaison for the DOJ JCON PMO duties included serving as the main point of contact for all System Development Life Cycle (SDLC) activities between the JCON PMO and DOJ components and vendors
• Performed development and migration of components to the JCON infrastructure in accordance with the JCON standard architecture, regular hardware upgrades including servers, printers and workstations and system trouble shooting; provided project management assistance to components and vendors facilitating in planning, requirements gathering, design/development and implementation phases of the JCON deployments
• Act as liaison between the JCON PMO and government components
• Provide project over site and document review for JCON PMO funded activities using the Standard Architecture and System Development Life Cycle (SDLC) process

Confidential

Director of Sales and Marketing

Responsibilities:

• Responsible for initiating new email and standard mail marketing campaigns for multiple commercial web base business applications developed by Confidential (SPS)
• Conducted direct sales of commercial business products
• Developed formal proposals for state and municipal agencies RFP’s related to business products

Confidential

Director of Operations 

Responsibilities:

• Directed and managed SPS commercial product operations
• Responsible for managing and overseeing product testing, training, deployment, customer support and technical services teams and their associated tasks
• Conducted requirements gathering for new products and followed the requests through product deployment, acted as a facilitator between SPS development teams and commercial customers for new system enhancements