KEY SKILLS:

• Acquisition Strategy
• Business Process Redesign
• Decision Sciences
• Request for Proposal (RFP)
• Activity Based Costing
• Competitive Benchmarking
• Enterprise Resource Planning
• Requirements Definition
• Agile / Kanban / Scrum
• Customer Experience (CX)
• Geographic Info Sys. (GIS)
• Supply Chain Management
• Business Architecture
• Customer Relationship Mgmt.
• Program and Project Mgmt.
• Systems Engineering
• Business Intelligence
• Data Science and Analytics
• Quality Assurance and Testing
• User Experience (UX)

TECHNOLOGY LIST:

• Analytics (Excel
• R
• SAS
• SPSS
• Tableau Desktop); CMS (Drupal
• Joomla
• WordPress); Collaboration (GeneXus
• Github
• Google Docs
• IBM Rational
• Atlassian Jira
• MS Office
• Sharepoint
• Slack
• Visio); CRM/ERP (MS Dynamics
• Oracle
• Peoplesoft
• Salesforce
• SAP ECC
• Siebel); Databases (MS Access
• Informatica
• Oracle
• SQL Server
• Teradata); eGovernment (Accela
• Cityworks
• Kana/Lagan); GIS (Autocad
• ESRI
• Intergraph); OS (Android
• Apple macOS
• iOS
• Linux
• Windows
• UNIX); Project Portfolio Management (HP PPM
• MS Project
• Primavera); Programming Languages (Ada
• Java
• PERL
• PHP); Web (CSS
• HTML
• XML).

EXPERIENCE:

Confidential

INDEPENDENT PROGRAM/PROJECT MANAGER

Responsibilities:

• Conceived the concept for the service as a way to productively and profitably utilize consultants during bench time
• Conducted research to define the target market, developed personas and use cases for most likely users of the service
• Authored the business case, value proposition, cash flow projections, operating model and advertising/marketing plan
• Created the user interaction model and wireframe diagrams; built, tested and deployed the Beta system using WordPress
• Implemented Salesforce.com for leads/opportunities; integrated SFDC with Constant Contact for lead capture and emails

Confidential

Program Manager and Lead Business Analyst

• Included case management, workflow and status tracking; support knowledgebase; web - based portal; telephony integration (CTI); call scripting; GIS display (thematic mapping); role-based access control; social media integration; integration via APIs and web services; mobile integration via Android and iPhone apps; BI and Reporting, KPIs, metrics and analytics
• Led the elicitation of requirements and wrote the Statement of Needs and other portions of the Request for Proposal (RFP)
• Facilitated vendor evaluation, negotiation, selection and implementation; developed the scoring criteria and decision model

Confidential

Data Scientist and Lead Business Analyst

• Created an integrated view of demographic, geographic and sales/market activity using reporting tools and SQL, enabling the client to identify oversold/undersold markets, realign territories, and hire additional sales reps to meet unmet demand
• Led the analysis for a new custom developed trade promotion system: authored requirements, use cases, as-is and to-be business process flows, test materials, training and documentation; trained users, conducted testing and transition activities

Project Manager and Lead Business Analyst

• Led a team consisting of the CIO, SVP of Service, and members in Australia, Belgium, China, Germany, Japan and the UK
• Mapped the customer lifecycle experience through relationships, processes, toolsets and integration points; created personas and use cases to allow customer segmentation and modeling; tailored processes to better support each segment
• Modified process supporting systems to include Adobe ColdFusion, Oracle Service/Contracts, Remedy and Salesforce.com

Project Manager and Lead Business Analyst

• Elicited and authored the full set of business requirements documentation including process narratives, use cases/user stories, prioritized requirements list and traceability matrices; maintained the documents throughout the iterative design and development cycles to ensure proper implementation and traceability between requirements, design elements and code
• Authored system test plan test cases; conducted internal functional and technical testing; facilitated User Acceptance Testing; developed the training materials; conducted web-based training; produced on-demand training for future use

Confidential

Project Manager and Lead Business Analyst

• Formulated the project approach and structure including deliverables, development of hypotheses, key data requirements, “voice of the customer” interview and survey questions, data gathering activities, support requirements and timelines
• Documented existing “current state” business processes and optimized them based on “hotspots” and SWOT results
• Mapped the gaps between the current and future states in terms of people (skills, training and behaviors), business process, and technology; identified strategic initiatives with costs, anticipated benefits, and ROI; developed the decision model

Program Management Office (PMO) Consultant

• Developed standard program processes, metrics, tools and documentation standards used globally throughout the program for the implementation of SAP ECC 6.0, including project plans, status reports, requirements, design and testing docs, etc.
• Developed and conducted training and enforcement for project teams on program standards, processes and toolsets
• Outcome: the client successfully rolled out Project Catalyst in Europe and North America using my standards and templates.

Lead Business Analyst and Data Scientist

• Designed a custom GIS-enabled marketing analytics system that optimizes a $400 million advertising spend across multiple channels and markets (saving 10%); developed the org structure and process flows for a new department to run it
• Re-engineered the company’s Direct Marketing (DM) organization, shifting away from the existing customer acquisition objectives toward a balanced scorecard of customer lifecycle objectives targeting both acquisition and customer retention

Confidential

PRACTICE DIRECTOR

• Initiated a new CRM service line with nationwide responsibility for a Confidential-listed IT and management consultancy; controlled Oracle sales and service delivery for the Eastern US. Managed a $20M profit and loss statement and grew the business to $27M.
• Demonstrated thought leadership, public speaking and "evangelism" skills as a key presenter (along with representatives of Oracle and HP) for an executive breakfast series on CRM and eBusiness conducted at various locations nationwide.
• Successfully ran and grew the business: developed and managed senior level (VP/CIO) client relationships; managed master service agreements (MSA), statements of work (SOW) and change requests; attained P&L targets through a combination of existing business contributions and new business development; evaluated RFPs and made bid/no bid decisions; responded to RFPs on behalf of the company; established effective pricing and staffing levels for each client; orchestrated cross functional teams to achieve strong client results; achieved recognizable improvements in the skill level and P&L performance of the area and service line.

PRACTICE MANAGER

• Assisted General Electric (GE) in the estimation and design of a Sales Force Automation system. Determined and clarified the system requirements; developed a detailed Function Decomposition Diagram (FDD), a data model of the proposed system and an Excel-based analytical model to determine level of effort and derived cost for development of the proposed system.
• Managed the analysis and design phases of a Sales Force Automation implementation as an internal project at Oracle. Conducted requirements gathering workshops throughout the United States and Canada to determine feasibility of the proposed system. Developed a successful proposal for system implementation, and managed the design of the business and technical solutions.
• Reduced invoicing costs by nearly 40% at Cablevision by facilitating a three-day business redesign workshop involving employees from across the country and identifying immediately implementable cost savings and longer term initiatives.
• Reduced order cycle times by 80% and identified $15 million in revenue opportunity at Teradyne by introducing online product catalogs and Configure Price Quote (CPQ) processes and technology, eliminating the need to fax and review specifications.
• Delivered a 200-site Oracle ERP, Global Enterprise Manufacturing Management System (GEMMS), custom application development and data warehousing program for  Confidential / Confidential Company as Project Manager.

PROCESS ENGINEER (CONTRACT)

• Developed an evaluation plan to support the selection and re-engineering of core business processes at over 2,500 United States Department of Agriculture field sites. Devised a multi-attribute decision model which was used to rank and prioritize core business processes for re-engineering projects. This project directly supported the National Performance Review.
• Reengineered the  Confidential financial information collection and reporting process, replacing an outdated manual system with a solution incorporating automated data collection, Electronic Data Interchange, automated quality control and automated desktop publishing. The redesign reduced costs by 59 percent and end-to-end cycle time by 65 percent.
• Led the development of Windows-based, client/server reporting and Decision Support Systems implementing the reengineered process, and enabling the client to efficiently process and analyze financial and operating information submitted annually by over 2,000 public and private utility companies.
• Reengineered the RUS' loan servicing process, replacing manual reports with an online interactive loan information system. This provided all loan analysts and other decision makers throughout RUS with "on-demand" access to current loan accounting data. As a result, RUS decision makers are making more accurate decisions, reducing the agency's risk. The direct labor costs associated with the process were reduced by 56 percent, and end-to-end cycle time was reduced by 55 percent.
• Led the development of an integrated set of financial information systems used to perform the reengineered servicing process (disbursements, billing, collections, adjustments) for $38 billion in outstanding accounts.

MANAGEMENT CONSULTANT

• Managed the Price/Technical Tradeoff (P/TTO) impact analysis for the $500 million Sustaining Base Information Services (SBIS) acquisition. Supervised a team of engineers and computer scientists in performing quantitative analyses involving the use of queuing theory, utility theory, decision trees, regression analysis and other quantitative techniques. Utilized a software estimation tool to evaluate productivity claims and software development cost estimates provided by the vendors. Developed models in Microsoft Excel to evaluate proposed end user support configuration, system administration and support configuration, and utilization of fiber optics. Successfully defended the results of the analysis, avoiding post-award litigation.
• Conducted an assessment of the $30 million Defense Transportation Payment System development effort, making key recommendations in the areas of life-cycle management, quality assurance and testing which were accepted and implemented.
• Facilitated development of the Army's $1.2 billion Reserve Component Automation System (RCAS) Independent Technical Evaluation strategy; rewrote the RCAS Test and Evaluation Master Plan.

QUALITY ASSURANCE DIRECTORATE

Responsibilities:

• Developed and executed Automation Quality Program Plans for over 30 Army corporate-level engineering management, personnel and executive software systems; developed test plans and procedures; conducted test plan workshops and meetings; conducted Software Qualification and Software Acceptance Tests; developed test analysis reports; performed systems validation; and developed recommendations on the acceptability of system software baselines.
• Designed the methodology for conducting quality assurance and testing for the ASIMS Transition data center consolidation project involving five regional data centers and 47 military installations across the US.