SUMMARY:

• Results - oriented professional with comprehensive experience in accounting, quality assurance, project management, leadership, and business process improvement.
• Adept at navigating complex regulations, synthesizing requirements to meet stakeholder needs, identifying ways to reduce risk, and providing innovative answers to complex problems.
• Blend functional experience and technical knowledge to provide comprehensive solutions that improve system and process functionality, usability, and acceptance.

CORE COMPETENCIES:

• Leadership Theory and Practice
• Government Accounting and Finance
• Subject Matter Expert
• Travel Pay & Policy
• IT Service Management
• ITSM based solutions
• Tactical Operations
• Strategic Planning
• Service Desk Management
• Training and Curriculum Development
• System Development Life Cycle (SDLC)
• Rapid Prototype
• Project Management
• System Testing and Troubleshooting
• Customer Service
• Policy Development and Roll Out
• Business Process Re-engineering
• Problem Management and Mitigation
• Learning and Development
• Gaining Consensus
• Business Process Improvement

PROFESSIONAL EXPERIENCE:

Confidential, Chantilly, VA

Service Manager

Responsibilities:

• Administrator and Project Manager for the Cherwell Service Management system.
• Provided updates and analysis to Senior Leadership on Corporate objectives.
• Developed complex metrics to measure day-to-day process and projections for long-term projects and processes.
• Provided training to staff on IT processes and procedures.
• Developed training material, including syllabus and presentations.
• Developed guides and resources.
• Delivered training in person and remotely using Skype for Business.
• Successfully managed multiple concurrent projects.
• Developed proposals that established scope, provided cost analysis, and provided alternative approaches.
• Provided risk analysis and cost benefit analysis.to help determine scope.
• Determined the necessary manpower levels to effectively complete a multi-year project.
• Planned, directed, and evaluated task completion of technical staff to ensure project completion within financial and time constraints.
• Executed all elements of project plans including scope, historical overview, manpower resources, return on investment, opportunities, constraints, planning processes, goals and objectives, and after-action activities.
• Maintained balance between constantly changing financial and stakeholder requirements to manage time, cost, and quality.
• Subject Matter Expert for IT process improvement.
• Focused on improving corporate IT processes using the IT Infrastructure Library (ITIL) framework, with an emphasis on cost savings and force reduction, especially in the areas of problem management, request fulfillment, change & release management, incident management, and knowledge management.
• Crafted solutions to complex technical and functional problems.
• Created process documents for IT processes and service management applications.
• Crafted and conducted training sessions for different IT processes and applications.
• Coordinated requirements gathering and reached consensus with multiple stakeholders, acting as a catalyst for positive change.
• Acted as the face to the customer for corporate IT.
• Reviewed and responded to customer feedback received through the customer survey process.
• Increased survey participation and response rate rose from 1% to 12%.
• Worked to improve service-level metrics and developed various approaches to gather data for trending and for use in process improvement.

Confidential, Fairfax, VA

Project Manager

Responsibilities:

• Improved business processes throughout the accounting, human resources, legal, and contracting departments.
• Developed solutions that increased usability while streamlining accounting and purchasing processes.
• Managed multiple projects at every stage of the project lifecycle.
• Gathered requirements from project stakeholders.
• Drafted requirement statements for the development of multiple systems and interfaces.
• Drafted SharePoint requirements for use in developing SharePoint solutions and migrating business processes off of legacy platforms.
• Created and conducted training to hundreds of employees using the WebEx platform.
• Drafted scripts and provided voice-overs for multiple training presentations.
• Conducted User Acceptance Testing for multiple systems and software releases.
• Provided user-focused solutions along with interface expertise to create innovative solutions to complex problems.

Confidential

Subject Matter Expert

Responsibilities:

• Served as Subject Matter Expert on Department of Defense Accounting and Finance operations and systems.
• Crafted lesson plans, core curriculum, and syllabus for multi-day in-class training sessions.
• Created web-based training initiatives, including demonstrations, manuals, white papers, and guides.
• Delivered training in person and remote.
• Analyzed and developed complex system diagrams and process flows for both legacy and new integrated systems and processes.
• Developed innovative solutions to create user-friendly designs for training the DoD population.
• Analyzed new functions and then located and updated all touch points in a broad spectrum of reference materials.
• Conducted briefings and training on various subjects.
• Researched, identified, and tested system problems.
• Participated in SDLC milestones and reviews to benefit training documentation development.
• Used expert knowledge of DoD policies and processes to propose and draft new travel policies.
• Provided extensive input into the Defense Integrated Military Human Resources System (DMHRS) in regard to Temporary Duty travel and manpower staffing.
• Served as the project lead on the integration of the Marine Corps Total Force System (MCTFS) and the Defense Travel System (DTS).
• Provided expertise in formulating the Defense Travel System’s scope and objective, relative to the organization's business plan and industry requirements.
• Managed and participated in all stages of SDLC as release manager for three major software releases.
• Organized, coordinated, and held lifecycle design meetings, including identifying, gathering, and developing requirements.
• Conducted system usability reviews using audit data and working expertise and developed system-based solutions to resolve identified issues.
• Reviewed, analyzed, and provided extensive feedback on regulatory compliance and technical feasibility for system changes and problems.
• Recommended prioritization of system changes and problems based on user needs, program constraints, and technical synthesis.
• Reviewed software requirements for accuracy and validity.
• Identified and validated system problems and defects during requirements review and system testing.
• Presided over stakeholder meetings to develop rigorous interface requirements with multiple systems.
• Wrote white papers to identify risks and provide mitigation strategies.
• Drafted updates to complex system documents that describe system scope and process.
• Developed process manuals to describe workflows.
• Attended various cross-functional meetings and provided subject matter expertise.
• Created over-arching specifications from which new functions were derived and existing functions were adjusted.
• Developed new controls to reduce risk of delayed payment to more than 1,750,000 travelers.
• Communicated with DADS (Defense Accounting and Disbursing Systems) to resolve and prevent problems from arising with the DTS interface.
• Served as Financial Process Subject Matter Expert in transaction flow between DTS and multiple accounting systems.
• Constructed complex system diagram showing interfaces and transaction flows between more than 100 DoD and Commercial systems
• Organized and conducted various meetings about major financial events that occurred in multiple finance and accounting systems.
• Developed mitigation plan for use during major financial events such as unexpected system downtime and the end of the fiscal year.
• Developed an extensive DoD-wide audit to track DTS system usage and Reservation Module usage, and used advanced analytical methods to provide results to a Congressional hearing.
• Provided comprehensive senior-level reports to leadership for use in preparing for site visits.
• Developed budgeting execution plan for the Research and Development of DTS.

Confidential

Administrator

Responsibilities:

• Provided fiscal oversight and budget management of Tricare funds in 15 different accounts, insuring proper allocation and posting of charges and refunds.
• Processed Military Interdepartmental Purchase Requests (MIPRs), Purchase Requests (PRs), Receiving Reports, Invoices, Contracts, and Travel Authorizations, moving them through the various stages of Disbursement Accounting.
• Processed accounts receivable for refundable expenses and moved the transactions through the various stages of Reimbursement Accounting.
• Served as the liaison between the installation and the Defense Finance and Accounting Service (DFAS) for medical billing and travel pay.
• Developed DoD DTS travel processes, policies, training classes, and materials.
• Used training material to indirectly mitigate issues caused by the Turnover Rate (TR) that naturally occurs on military installations.
• Conducted instructional training on DoD travel processes and policies.
• Input and audited over 40,000 Permanent Duty Travel (PDT) and TDY travel vouchers, valued in excess of $400M.
• Input or audited in excess of 12,000 military pay documents at 98% accuracy
• Audited over 20,000 travel vouchers, valued in excess of $250M.
• Performed routine system maintenance and updates to IATS using the Internet and the Defense Joint Military Pay System (DJMS), as well manually.
• Consulted with clients to identify key requirements for proliferation of the DTS.
• Created monthly newsletters and weekly tips, to inform users about current DTS issues, fixes, and workarounds.
• Smoothed transition to the Defense Travel System through training and marketing.
• Verified accuracy of accounting appropriations, including verifying fund availability.
• Manually balanced and input Merged Accountability and Fund Reporting (MAFR) into GAFS.
• Tracked O & M dollars for multiple accounts through all stages of accounting.
• Served as financial interface between the contracting office, vendors, and Defense Finance and Accounting Services (DFAS) and monitored the timeliness of the manual and automated interfaces to prevent late payments.