Service Operations Engineer II/Program Manager Resume Bellevue, WA - Hire IT People

SUMMARY:

Experienced, professional, and highly motivated Program Manager with extensive experience managing global customer and trials programs for some of the tech industry’s most highly regarded devices and software.
Proven skills in program management, data analysis, reporting, and providing support for multiple cross - functional product teams and trials participants.
Managed multiple large to small scale global device and software trials programs for Confidential for 2+ years on the newest devices and applications evangelizing customer obsession to product teams.
Significantly streamlined processes and procedures to help eliminate lead times to provide data analysis of customer feedback for Confidential device/software betas and as a Service Operations Engineer for Confidential Server test automation results for the Cluster division.
Summarized and provided daily customer project feedback and updates to multiple cross-functional stakeholders including top Executives using tools such as JIRA, TFS, and Excel dashboards, summary emails, and meetings.
Analyzed customer bug reports and survey data for Confidential device/software betas to highlight trends, common problems, and UX complaints for multiple product teams and platforms.

TECHNICAL SKILLS:

Technical Skills: Mac, PC (Client and Server), Linux, Android, iOS, Java, Windows Phone, Basic Debugging (KD/User Mode), Agile, Scrum, Waterfall, Hardware/Software Troubleshooting, Software Testing, Quality Assurance

Productivity Software/Tools: MS Office Suite (Word, Excel, Power Point), SharePoint, MS SQL, Visual Studio, PowerShell, Jira, Confluence (Dashboards), Wiki, Windows Test Tools (WTT), TReX, Qualtrics

PROFESSIONAL EXPERIENCE:

Service Operations Engineer II/Program Manager

Confidential, Bellevue, WA

Responsibilities:

Program managed centralized automation test efforts for Cluster feature team for Pre-Release Windows Server.
Dramatically increased automation test time to complete by streamlining triage processes, working with program groups on test scheduling, technical issues, and eliminating technical roadblocks.
Scheduled, monitored, and troubleshot daily fully automated test execution runs.
Communicated with feature teams, triage teams and OPs teams in a cross team environment.

Program Manager II

Confidential, Seattle, WA

Responsibilities:

Managed / coordinated pre-launch feedback projects for Confidential digital products including Kindle e-readers, Fire Tablets, Fire TV, Alexa, and other products with cross-functional, multi-national teams.
Developed dashboards and provided daily status reports using JIRA and Excel for QA, Dev, and executive management team reviews to report program status, data analysis, and help drive resolution of any project issues.
Categorized, analyzed and prioritized feedback across bugs, design changes and feature requests to spot trends, common problems and issues that needed deeper investigation.
Acted as front-line eyes and ears for the engineering and launch teams by pushing, probing and focusing internal beta testers to test specific areas of the device and software. This included translating technical details into user stories for internal customer testing and feedback surveys (SharePoint, Qualtrics) to track overall product quality improvements.

Service Operations Engineer I

Confidential, Bellevue, WA

Responsibilities:

Managed centralized test effort performing tests for feature groups in TEX for Server Blue.
Scheduled, monitored and troubleshot daily fully automated test execution runs.
Communicated with feature teams, triage teams and OPs teams in a cross team environment.
Trained and mentored new hires in the test automation execution process and workflows.

Software Test Engineer IV

Confidential, Bellevue, WA

Responsibilities:

Manually tested Windows Phone 8 Visual Studio DevTools, Devices (Nokia Phones), Applications, and Emulators.
Documented and edited test cases, processes and procedures.
Filed and regressed bugs on daily builds of Windows Phone 8 DevTools and Applications.

Software Test Engineer III

Confidential, Bellevue, WA

Responsibilities:

Managed centralized test effort for feature groups in WinSE Core and TEX for Windows 7 and 8.
Communicated with feature teams, triage teams and operations teams in a cross group environment.
Scheduled, monitored and troubleshot daily fully automated test execution runs using Windows Test Tools (WTT).

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Service Operations Engineer Ii/program Manager Resume

Bellevue, WA

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