SUMMARY:

• I am a firm believer in working together as a TEAM (Together, Everyone, Achieves, More) and try to relay and portray this message in my daily work life.
• Dedicated, focused and excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals, as well as leading a team to follow the same work ethic.
• I am very enthusiastic, hardworking, have great communication skills written and oral, outgoing, and strong hearted and am seeking a role of responsibility where my experience and characteristics of a strong and productive team player, geared towards service excellence, will be utilized to the fullest.
• I have extensive experience in the healthcare industry as well as accounts receivable and accounts payable.

QUALIFICATION HIGHLIGHTS:

• Professional Multi - Tasker
• Detail Oriented Pleasant Personality
• Friendly Customer Service Excellence
• Self-Motivated Strong Interpersonal Skills
• Strong Problem Solver Microsoft Office Proficiency

ACCOMPLISHMENTS:

• I have worked in the customer service industry for over thirty years; ten of which includes accounting and over fifteen in the healthcare industry.
• My experience includes accounts payable and accounts receivable, working with clients/patients, researching and resolving billing issues and administrative work.
• I have participated in various training courses, which garnered continuing education units and aided me in my service and leadership within the customer service and healthcare industry.
• Participated in various supervisors’ development programs in order to enhance my leadership and supervisory skills with regards to leading by example.
• I have participated in and completed Confidential’s workshop “Confidential” and incorporated it into my day to day work ethic.
• I am also a two time recipient of the Confidential award (Service, Patient First, Integrity, Respect, Innovation, and Teamwork).

TECHNICAL SKILLS:

• EPoll Voting Registration Database
• OnCorps Database
• GE Centricity IDX
• Centricity EMR (Electronic Medical Records)
• Document Management
• Acrobat Capture
• Touch Works 11
• ScandAll Pro
• Microsoft Outlook
• Microsoft Windows 7, 10 & 13 (Excel, PowerPoint, Word)
• PeopleSoft Accounting System
• ASP (Association Plus) Accounting System
• Solomon 2.5
• RAM (Resident Account Management System)
• Feranti Keane Accounting System (Long Term Healthcare)
• Data Entry
• 10 - Key Touch

PROFESSIONAL EXPERIENCE:

Data Coordinator/Warehouse Technician 

Confidential

Responsibilities:

• Prepare and program voting units and devices for the 2016 Primary and General elections.
• Pack supplies.
• Prepare inventory.
• Troubleshoot issues with the equipment.
• Support polling places on Election Day.

Office Assistant

Confidential

Responsibilities:

• Assisted the Grants Administration Manager with gathering data from the Program Sites in order to process the Members’ reimbursements.
• Assisted the Manager of Program Policy and Compliance with obtaining Members Eligibility Verification Forms and Timesheet Review Audits in accordance with federal regulations.
• Followed up on correspondence on behalf of the Grants Administration Manager and the Manager of Program Policy and Compliance.
• Maintained and updated Compliance Monitoring Tool Spreadsheet.
• Ensured that the Program Coordinators for each Program Site were uploading Member files into OnCorps database.
• Notified Program Coordinators of missing information and monitored how many times these requests were sent once they were past due.
• Created agenda and gathered documents in preparation for the Manager of Program Policy and Compliance annual site visits.
• Copied and scanned forms as required.

Quality Auditor

Confidential

Responsibilities:

• Verified federal employees’ insurance enrollment forms, for Blue Cross Blue Shield Federal, were entered correctly, in order to ensure members and their dependents benefits were processed with 100% accuracy.
• Returned all errors back to the Processors for correction.
• Forwarded forms to Quality Complete team, once they passed auditing and insurance cards were ready to be printed and mailed to the members.

Patient Services Coordinator

Confidential

Responsibilities:

• Coordinated the patient registration process for the Division of Audiology.
• Attended the monthly Confidential User’s Group meeting facilitated by the Help Desk Staff and trained the front desk staff on changes and upgrades to the GE Centricity System as well as new Organizational policies and procedures.
• Ensured that the front desk at both locations were appropriately staffed at all times.
• Monitored and submitted payroll for the Division on a weekly basis via PeopleSoft.
• Monitored the work, and customer service of the front desk staff to ensure that they were maintaining the standards and goals of Confidential. Prepared and submitted mid-year and annual evaluations via Talent Manager.
• Met with the Audiologists on a weekly basis to discuss new ways to enhance and improve the scheduling operations and workflow of the Division.
• Monitored front desk staff leave balances as well as attendance and punctuality.
• Coordinated the patient registration, check-in and check-out processes for the Division.
• Ensured accurate review, completion and follow-up of the Missing Charge reports, as well as the Safety and Infection Control audits for the Division and submitted them to the VP and Quality Control Department on a monthly basis.
• Informed patients and families of insurance verification status and issues related to deductibles, co-payments, outstanding balances and hearing aid benefits.
• Resolved Physician and/or patient concerns related to front desk, registration and scheduling operations.
• Responded to patient complaints and facilitated resolution of service breakdowns.
• Represented the Division by attending IDX User’s Group Meeting and Site Manager’s Meeting once a month and relayed relevant information to the Director and front desk staff, provided training and documents as appropriate.
• Completed projects/assignments as relevant to specific program areas. Assisted the Division Director with creating a new workflow structure and procedures for a new Call Center Associate position to schedule and coordinate appointments for the Division.
• Monitored clinical facility needs and space to ensure a clean, safe environment for patients, customers and staff.
• Created and maintained the Audiologists master schedules, changes, edits and closures.
• Submitted quotes and invoices for purchase order creation and then obtained approval for payment via PeopleSoft, as well as ordered general office supplies.
• Represented the Division as the Floor Warden-in charge of evacuating office staff and patients safely and quickly in case of emergency.
• Worked and interacted closely with MedStar IT Department regarding scheduling resources and ways to implement new ideas to create a more efficient and user friendly registration process to interface with the GE Centricity System, for the Division of Audiology.
• Worked closely with Telecomm to research and resolve voice mail and other technical issues with the phones when necessary.
• Worked with the Pediatric Oncology and other departments when necessary to coordinate the scheduling of sedated Auditory Brainstem Evoked procedures at MedStar Georgetown University Hospital as well as urgent and emergent procedures.

Patient Registration Associate

Confidential

Responsibilities:

• Registered and scheduled diagnostic and hearing aid appointments for the Division of Audiology.
• Verified insurance eligibility electronically.
• Assisted patients in obtaining referrals when necessary.
• Verified patients’ demographic information and updated when necessary.
• Scanned and imported patients’ medical information into Centricity IDX and EMR.
• Prepared for the following day’s clinic.
• Coordinated scheduling Sedated ABR’s between the Audiologists and MGUH PICU.
• Forwarded reports to outside Physician offices and group practices per patients’ requests.

Administrative Secretary

Confidential

Responsibilities:

• Office Assistant to the Director of Professional Program Development and Nursing Director of Critical Care.
• Composed routine correspondence, such as letters of acknowledgement, acceptance letters, routine office reports and request for information and special projects.
• Composed confidential letters/memos to staff regarding leave requests, disciplinary action and maintained in secure area.
• Maintained employee call-out monitor log for Critical Care and Women’s Health Units.
• Maintained Director of Education/Nursing Director of Critical Care & Women’s Health Units’ calendar; scheduled meetings; set-up/breakdown of equipment for meetings, presentations and workshops, which were facilitated by the department, to include reserving conference rooms and ordering light refreshments and/or lunch.
• Created and developed flyers, brochures and announcements for programs, workshops and classes.
• Established and maintained confidential files.
• Recorded minutes for the Education Council, Critical Care & Women’s Health Units and Ethics Committee Meetings; typed and distributed approved meeting minutes to participating staff members and Professionals.