EXPERIENCE SUMMARY:

• Total 12+ years of diversified experience across multiple domains
• 10+ Years of Program/Project Management experience across energy, retail and financial services sectors in IT delivery and Process Consulting.
• Extensive experience in managing Infrastructure Projects, Application Projects, Transformation projects and IT Service Management teams across multiple geographies including North America, Europe and Asia Pacific.
• Experienced in managing SDLC working on different platform - .net, Java, SQL, MySQL along with exposure in working with tools like PPM, Rally, JIRA, Bugzilla, Sales force and SharePoint
• Experienced professional in driving business requirements through managing application development, business analytics and operations management
• Adept in managing geographically dispersed clients by driving cross-functional teams
• Strong experience in Optimizing process operations, Ensuring SLA compliance, Delivery Management and Vendor Management, conceptualizing and implementing Process Improvement Initiatives
• Excellent communication and interpersonal skills along with demonstrated leadership skills
• Proficiency in MS office, MS Project, Visio, Minitab and BI &A tools (QlikView, Tableau)
• MS in IT Management, Certified PMP, Certified Six Sigma Black Belt, ITIL V3 Foundation, MBA in International Business and Marketing, BA in Economics and Statistics

SKILLS SUMMARY:

Project Management:  Custom Software Development Data Reporting and Analytics Systems Engineering System Migrations/Integrations Enterprise wide BI solutions Implementations MS Project Project Documentation

IT Project Lifecycle:  Infrastructure Project Management Database Design (RDBMS) Project Scheduling Requirements Analysis ROI Analysis Costing & Budgeting Vendor Management

Value-Added Leadership:  Managed Remote Help Desk Cross - Functional Supervision Team Building & Mentoring Client Relations & Presentations Business & IT Planning Management Consulting Process Improvement

PROFESSIONAL EXPERIENCE:

Sr. IT Project Manager 

Confidential

Responsibilities:

• Release Train Engineer for 3 Agile teams working across projects on healthcare Document Management System project that involved creating new user interface along with refined customer experience. One of the project also focuses on migrating legacy system to Documentum 7.X
• Managing end to end delivery across agile teams handling total development budget of $ 5 - 6 MN
• Responsible for cross-functional project team coordination and leadership for various projects related to document management services product development initiatives along with providing Agile Training and support to the transformation effort within the organization
• Key Leader to resolve a critical issue for Business to be able to provide prompt Member service by implementing content search engine (xPlore) with a $525 overhaul in the areas of a infrastructure, key user interface, SOA, database, batch jobs, and indexing. Project was lacking leadership, direction, organization, and schedule.  Was able to bring in leadership, direction, and organization to drive the solution, important key activities, the timeline, and team collaboration.
• Manage the operational aspects of on-going projects and review status of projects and budgets; manage schedules and prepare status reports
• Monitor the project from initiation through delivery in PPMO (Clarity Tool)
• Monitor development progress through Rally by following KANBAN/Agile Methodology to develop application enhancement.
• Managed migration projects related to decommissioning of old systems and migrating documents to documentum for streamlined processes
• Work on forecasting for 2016/2017 work and identified dependencies, risks and priority list.
• Manage/facilitate project related documentation on ADR, JAD sessions and Kick off meetings and make sure tollgates are met and artifacts are uploaded and available for review

Project Manager

Confidential

Responsibilities:

• Managed digital product development for employee reward and recognition platform that provided fluidic customer experience on all mobile devices and laptops, one of the core products for BI Worldwide, reporting to IT director and VP of Product development.
• Managed delivery across 2 agile teams handling total product development budget of $2 MN.
• Single point of contact for business team for Requirements gathering, Wireframes, UAT, recurring status updates, handling requirement clarifications, issue resolutions and release management.
• Developed current state business process model and facilitated brainstorming sessions with IT, architecture and testing teams.
• Developed forecasting models for 2016 work and identified dependencies, risks and priority list.
• Facilitated JAD sessions and Kick off meetings to bootstrap enhancement projects and baseline requirements, budgets and timelines.
• Provided project reporting to leadership team using PeopleSoft (budget and resource management), JIRA (Agile User story tracking), Sharepoint (knowledge management) and Bugzilla (for Bug fix tracking).
• Product technology stack primarily comprised of Java Applications, Spring, Oracle, Apache Tomcat with heavy emphasis on SOA, 2-factor authentication, SSO and internal and external facing Web services integrations.

Program Manager

Confidential

Responsibilities:

• Project manager responsible for delivery involving business intelligence and analytics applications in energy management domain for a big electronic retailer in US. I managed the Revenue Responsibility: $12MN/Year that translated into $72 MN (6 Years)
• Managed a team for system integration and support of new analytics product (QlikView) with existing event management applications (IBM Netcool), asset management applications (IBM - Maximo ) and in-house CRM applications.
• Managed Project charter and lead scope option analysis based on priorities and cost/benefit expectations.
• Managed development of operations dashboards, internal and external client reports.
• Managed user acceptance testing, production implementation, post implementation support and co-ordination of metrics and KPI base lining.
• Responsible for overall revenue management and profitability targets for the engagement.
• Managed system integration project to replace existing Incident Management platform and integrate energy management assets with In-house Incident Management product (eHelpline) . Solution allowed Incident management team to effectively track, prioritize and monitor operations.
• Managed budget , initial estimation exercise, team on-boarding, project plans, change requests , Release Management and solution options across all assets.
• Delivered custom connectors (Java) involving SNMP protocol, incident dashboards , web services (SOAP, RESTful) & Reports.
• Managed user acceptance testing, production implementation, post implementation support
• Responsible for customer’s pricing and margin management through cost optimization strategies by deploying CI (Continuous Improvement) initiatives
• Lead optimization effort to streamline Datacenter support (NOC)by using in-house tools that filtered the asset level alarms and created co-relations based on which incident tickets were triggered. This project led to a savings of $1.2 MN
• Managed development of new web based self-service product for incidence management and reporting. Software package involved HTML/JSP , Java and Oracle as technology stack in Agile Environment
• Managed development of field agent monitoring mobile application (FieldEZ on Android) for on-road incidence management and tracking process using KANBAN
• Managed integration of FieldEZ with an in-house CRM product. Project delivered SLA improvements of about 10% resulting in $500K savings/year.
• Managed pre-sales presentations, RFPs , proof of concept solutions and subsequent integration efforts with clients’ Incident Management platforms.
• Managed development of custom externally exposed APIs and web services (SOAP/HTTP) for individual client needs
• Managed r equirement elicitation processes, budgets, resource planning, development, testing, release and post-production support for all client integrations.
• Managed and customized knowledge management processes for individual client needs and coordinated training, seminars and knowledge sharing sessions to get client IT resources up to speed.
• Managed transformation projects based on Kaizen continuous improvement methodologies (using Erlang-G program) for private equity banks (ICICI, HDFC) in Asia Pacific Region. Handled day to day operation planning , resource planning, forecasting, performance baselines and SLA adherence

Business Analyst/Manager 

Confidential

Responsibilities:

• Lead Analyst/Manager for business process transformation project with The confidential (San Antonio, TX). Developed current and future state business process models for insurance claims adjudication system developed on IBM Mainframe Z/OS, COBOL and IBM DB2.
• Facilitated JAD sessions and brainstorming meetings for future state modeling with IT delivery, architecture and business operations teams
• Developed process maps, use cases, training guides, knowledge documents and helped development and testing teams through issue resolutions.
• Successfully deployed Lean Project by conducting base lining exercise, eliminating wastes and creating future state process maps. Recommendation resulted in $600K savings/year
• Managed global internal financial controls audit process for AIG (New York), which required controls documentation and Sox 404 testing for AIG’s global operations. Ensured that it completed on time with a cost overrun by 7% as the client changed timelines. Project was considered to be successful as 10-12% cost variance was factored during initial planning.
• Managed finance department consolidation project for confidential (Chicago) that involved re-structuring the department that yielded net savings of $5MN for the company post project. This project included use of Lean Six Sigma methodology and system optimization levers to ensure that changes in the current organization structure lead to cost effective model.
• Business Analyst/Manager for Direct Energy (Calgary, Canada), this project included initiate baseline, identify improvement opportunities and recommend changes to DE’s pricing and sourcing control’s mechanisms and provide quantifiable ROI to the client
• Lead Business Analyst on process transformation project withconfidential(London, UK ). Conducted current state modeling, documentation, impact analysis and risk analysis for SAP Migration project. Facilitated JAD sessions, root cause analysis, use case documentation and business process and requirement elicitation.
• Lead Business Analyst for confidential (London, UK ) on Sox 404 testing project. Developed functional requirements, test plans, testing controls and data samples for confidential London operations.  

Account Manager 

Confidential

Responsibilities:

• Managed Account relationship for many US based clients including confidential, confidential, confidential and confidential
• Responsible for managing client relationship and identify growth opportunities for strategic customers by liaising with internal IT and Operations
• Managed in-house CRM application development and customization for customer operations and quality management processes.
• Responsible for presenting MBR and QBR to senior management at corporate confidential in USA
• Facilitate projects including process automations, design and implementation of effective management systems.
• Managed account profitability, financial statements and pricing models
• Liaison with internal team such as development, operations and quality to deliver client requirements
• Ensure knowledge transfer between US and India for the new product releases, organizing Training Programs for the same and ensuring that they are completed in a time bound manner.
• Identify new business opportunities and work with sales team to pitch for the new business
• Develop & deliver recommendations that are aligned to client objectives and have quantifiable value for the client involving Six Sigma Methodology.

Business Analyst

Confidential

Responsibilities:

• Root cause analysis and Knowledge management
• Develop functional specifications, use cases, user interface
• Assist QA analysts and technical lead with troubleshooting and fault resolution
• Co-ordinate regular triage meetings to recognize and determine critical faults