SUMMARY:

• Vastly experienced Project Manager, Business Analyst, Team Trainer and Communications Professional.
• Several years of project management and business analysis experience in Health Care, Automotive and ERP industries focusing on design, development, QA, configuration, deployment, training and support of both custom and COTS systems.
• Defining, documenting and optimizing business needs and processes.
• Generating Work plans, Flowcharts, PM Documentation through application of CPM
• Initiating, developing and delivering classroom and web based training programs.
• Scrum, Agile planning, RUP for software development projects.
• Creating both test and end user documentation and performing thorough system testing.
• Deployment/implementation/troubleshooting/client support of IT systems.

TECHNICAL SKILLS:

• Fluent in Word, Excel, PowerPoint, Project, Outlook, Adobe Captivate.
• SQL, Access, VB for Excel, Pivot Tables.
• Sales, Public Speaking, Customer Service and Seminar Presentation.

PROFESSIONAL EXPERIENCE:

Senior Project Analyst

Confidential, Arlington, VA

Responsibilities:

• Currently leading analysis team in requirement gathering, process mapping and functional specification generation for Pharmacy Benefit Management system for major Health Care provider in southeast Michigan.
• Fully and clearly communicate to business an understanding of its application and/or process needs in order to instill and maintain confidence in the ultimate deliverable.
• Develop concepts, wireframes, screen mockups and application workflow mockups for new application functionality.
• Review preliminary concepts with Development to ensure feasibility, clean design and optimal functionality.
• Present final, optimized functional specifications and concepts to business, displaying the ultimate solution to their application need while achieving complete business buy - in.
• Perform QA work on developed applications prior to releasing to business for user acceptance.
• Prepare and deliver documentation, user guides, training aids and tutorials for newly developed application functionality to assist users in UAT activities.
• Handle post-launch activities including user acceptance sign-offs for newly deployed application function.
• Manage requirement traceability and reporting tool for both defect and change request tracking to upper management.
• Oversee web portal and mobile development initiatives.
• Manage team of offshore developers focused on application security enhancements.
• Organize and execute all PMO activities for new client implementation, including the creation of MS Project plans and follow through with various functional teams and responsibilities.
• Review and respond to RFP’s for new client solicitation efforts.
• Maintain process for EDI relationships with pharmacy network for transference of payment and ERA/835 files.
• Part time position teaching course in Industrial Computing Applications, including Windows, MS Office suite, MathCAD, MultiSIM, and other useful applications for business including Jing, Snaggit, and Mindmapping.

Business Development Manager

Confidential, Arlington, VA

Responsibilities:

• Managed sales and promotions of Spinscape, a newly launched web application for collaborative mind mapping and information sharing, through trade shows, social media marketing, webcasts and other electronic media.
• Presented at several education conferences on 21st century learning objectives and visual, project based learning.
• Developed on line, web based training videos and tutorials.
• Established international pilot program for business and education in order to create awareness and solicit feedback from education and business customers.

Project Management Specialist

Confidential, Arlington, VA

Responsibilities:

• Project lead for integration of Project Management application with GM global data sources.
• Performed requirement gathering activities, process analysis and functional specification development.
• Created wireframe designs, analyzed and tested web based applications.
• Managed deployment of application to GM business units.
• Developed training materials, designed coursework and provided classroom and web based training

Project Manager/Program Analyst

Confidential, Livonia, Michigan

Responsibilities:

• Developed web-based applications for engineering test planning and sign-off functions.
• Performed requirement gathering activities, process analysis and functional specification development.
• Performed ID/Assessment, Analysis, Design, Construction, Testing and Release of application functional specification.
• Participated in pre-launch QA and User Acceptance Testing to ensure successful launch.

Project Manager and Analyst

Confidential, Livonia, Michigan

Responsibilities:

• Worked with large accounts to define business practices and coordinate development and configuration of custom ERP application.
• Generated software specifications and user materials.
• Performed timing, communication and execution management duties.
• Participated in on-site installation, implementation and user training.

Sales Representative

Confidential, Livonia, Michigan

Responsibilities:

• Sales, installation, training and support of PC based Time and Attendance systems, including telemarketing, cold calling, inside and outside sales.

Regional Sales Manager/Training Specialist

Confidential, Novi, Michigan

Responsibilities:

• Sales manager for manufacturer of IT based Parking Management systems.
• Cost analysis, consultation, bid preparation and execution.
• Coordinated training and post installation support of systems.