OBJECTIVE:

To work for a stable company, with a dynamic and stimulating environment, in a challenging and rewarding position, that will enable me to utilize my skills, in order for the company to achieve and surpass its strategic objectives.

PROFESSIONAL EXPERIENCE:

Confidential

HR & Benefits Analyst

• Design, evelop and implement procedural changes geared at improving productivity, quality levels and client satisfaction in support of ADP Total Source’s HR & Benefits Product & Services.
• Enable standardization, centralization and off shoring efforts in support of margin expansion initiatives while maintain the highest degree of customer and field focus in delivery.
• Facilitate and lead implementation timelines defined in accordance with business goals.
• Create project plans with tools such as MS Project in order to track project deliverables and milestones.
• Propose new procedures and processes to enhance the delivery of HR & Benefit products and services.
• Create process flow in MS Visio.
• Lead formulation of business requirements in collaboration with internal stakeholders and collaborate with system resources to help support implementation within defines timelines.
• Respond to project risks factors and issues related to delivery.
• Disseminate project status and updates to the applicable stakeholders.
• Apply Agile Scrum methodologies to effectively manage and execute project initiatives.
• Work closely with the Project Owner to define and develop user stories.
• Serve as system/process subject matter expert and escalation point for operational and field units.

Confidential

Contractor thru DAS Enterprises

• Involved in the scope and documentation of business requirements.
• Effectively communicated project expectations to team members and stakeholders in a timely manner.
• Met with internal stakeholders to document process and procedures.
• Met with technical staff to review requirements and development of system requirements.
• Followed Agile Scrum methodologies to successfully manage project execution.

Confidential

Senior Project Manager

• Managed the delivery of enhancement releases and large scale development projects.
• Developed project charters, plans and schedules.
• Worked with development to create cost and time estimates.
• Managed project risks, budgets and issues.
• Facilitated regular project status meetings.
• Communicated project status to stakeholders.
• Document and communicate key project decisions to stakeholders.
• Provided weekly status reports to Management.
• Effectively managed scope and change control.
• Oversaw projects for the Customer Portal, Customer Facing Application, Document Generation Grid, to improve process efficiency.
• Created the statement of work documents during negotiations with third party vendors.
• Facilitated Joint Application Development (JAD) sessions to help discover and define requirements in a more timely manner.

Confidential

Project Manager

• Responsible for overseeing projects for the following business units, Provider Relations, Quality Improvement & Risk Management, Provider Portal, Credentialing and Case Management.
• Utilized Agile/Scrum project management methodologies.
• Disseminated project status updates to stakeholders.
• Responsible for gathering, analyzing and validating the business needs of the project stakeholders for their in - house Dental Management software and web portal.
• Identified process deficiencies and create process improvements and solutions.
• User Story and acceptance criteria creation to identify user goals.
• Coordinated User Acceptance Testing (UAT) effort with business units.
• Conducted Impact analysis across different departments to identify any impacts that will also need to be addressed and to also help define the scope of the project.
• Facilitated Joint Application Development (JAD) sessions to help discover and define requirements in a more timely manner.
• Created business and functional requirements and transfer the knowledge to the Development and Quality Assurance teams.
• Created report requirements for state and agency reports to fulfill contractual and compliance obligations.
• Communicated effectively with external and internal teams.

Confidential

Senior Business Analyst/QA Analyst

• Worked on several enterprise web projects such as Online Rental and Used Vehicle Sales Phases II and III, and ensured successful completion.
• Worked on several projects for the Asset Management financial system.
• Follows PMI processes on all project work.
• Involved in the documentation and execution of all phases of the SDLC.
• Effectively communicates project expectations to team members and stakeholders in a timely manner.
• Meets with stakeholders to gather requirements and verify the scope of the project.
• Meets with technical staff to create the work breakdown structure for the project.
• Works with the technical staff to create the financial and duration estimates of the project.
• Coordinate UAT effort with business units.
• Responsible for getting sign off from stakeholders for requirements and deliverables.
• Responsible for creating the solutions approach documentation which includes both functional and nonfunctional requirements, process mapping, data mapping, diagram development and screen mockups.
• Oversee quality control throughout project lifecycle.
• Ensures project documents are complete and up to date.
• Tracks and report on project milestones, deliverables and overall progress.
• Use case creation and test case creation.
• Provide User Acceptance Testing activities to ensure high-quality software deliverables.
• Conducts regression testing to ensure system modifications have not had a negative impact on other areas of the system.
• Effectively participates in project requirements, development and testing status review meetings.
• Performing data analysis and other duties using applications such as MS word, MS Visio and Excel.

Confidential

Business Analyst

• Wrote business requirements and test cases as necessary for system enhancements.
• Responsible for updating project documentation.
• Worked as a liaison between the I.T. Department and the business users.
• Worked with Management and Quality Analysts to ensure procedures and regulations are adhered to.
• Researched, troubleshot and resolved system problems for internal and external customers.
• Worked with the I.T. Department to resolve system issues and migrate and implement various Baseline, Discretionary and Investment projects.
• Worked as a Subject Matter Expert (SME) on numerous projects; rewrite of DataCapture online application processing system, rewrite of Documentum repository system.

Confidential

Underwriting Analyst

• Reviewed applications for completeness and eligibility for workers compensation coverage through the Assigned Risk Market, received via various sources.
• Applied standard class codes, assist carriers in issuing policies, determine and collect deposit premiums.
• Worked with carriers by researching and analyzing Assigned Risk policy history.
• Conducted independent research and evaluate facts. Present findings to the appropriate personnel and management.
• Communicated on a regular basis with internal and external customers, using verbal and written communication skills.
• Reviewed management and information reports on a regular basis.
• Produced high volume and high quality work, in order to achieve and surpass departmental goals and objectives.
• Engaged in quality control and production improvement initiatives utilizing strategies such as Six Sigma and Lean.
• Used cause and effect diagrams and Pareto charts to analyze trends to identify defects and defectives.
• SME on several departmental projects.

Confidential

Account Manager

• Provided customer support on the telephone and via e-mail for the company’s proprietary suite of programs for the veterinary industry, VetSuite 2004.
• Retained current customers by making sure all their needs are being met to their complete satisfaction.
• Required to meet daily and weekly quotas, pertaining to projects, objectives and goals.
• Gathered and analyzed data, in order to identify trends and to make recommendations.
• Generated new business by cold calling and place follow-up phone calls to qualify leads that are already aware of the product.
• Provided customer support by answering customer questions, or escalating their inquiries to the appropriate department.
• Created customer user names and passwords, generate license files, and upload forms and pictures to the customers’ websites.
• Processed sale and renewal transactions and send out welcome packets to new customers.