SUMMARY:

• DOD TS/SCI Security Clearance.
• MCSE, MCDBA, ITIL V3 Foundation, and Security+ (DoDD - 8570) Certified.
• Over twenty years’ experience in both Windows and Unix based systems engineering, integration, and operations specializing in the implementation and support of Active Directory, Group Policy Objects, DNS, Microsoft Exchange on premises and 365 Cloud, Microsoft Systems Center, and all client and server operating systems both physical and virtualized (VMware and Hyper-V).
• Experienced in the integration and management of Cisco Nexus and Catalyst series network, as well as NetApp and EMC2 Storage Area Network (SAN) equipment.
• Possess the rare and sought after mix of management acumen and technical skills. Can brief C-level executives and perform the most complex technical tasks.
• Leadership and Operations Management experience in a variety of very large high profile government organizations including the FBI, Pentagon (SecDef), and the Architect of the Capitol (AOC).
• Very strong team building skills with demonstrated outstanding leadership qualities through past assignments, over twenty years’ experience managing organizations of up to fifty individuals.
• Customer Service expert trusted to brief and support Agency Senior Leaders, General Officers, and other senior staff. Able to tailor the message to make highly technical information accessible to business leaders.
• Accomplished professional with a proven record of career progression through recognized excellence.
• Technical Trainer and course developer for network, helpdesk, and systems management.
• Extensive hands on experience planning and deploying complete Command, Control, Communications, Computer, and Intelligence (C4I) systems packages to support data network requirements for the US military worldwide.

PROFESSIONAL EXPERIENCE:

Confidential

Architect of the Capitol (AOC) Operations Manager

Responsibilities:

• Promoted, planned, and oversaw an innovative solution to move the agency from XP to Windows 7 a year ahead of the deadline (including the introduction of folder redirection and synchronization of user data to NetApp storage). Delivered this upgrade over the network to over 1400 desktops in less than three weeks delighting the customer with a high quality, high performance, secure desktop environment that also brought much praise from our user community.
• From conception to full deployment: A complete failover solution to support Continuity of Operations (COOP), which increased system availability and reliability. Impact: Recovery from full datacenter failure in minutes. Technologies used: VMWare ESX, SRM and NetAPP.
• Persuaded Agency CIO to take a more cost effective approach to network architecture leveraging the investment they already had towards Cisco Nexus and FEX technologies. Impact: This effort saved the agency over $400,000 in Cisco 4500 Series Distribution Switch costs.
• Introduced AOC to Microsoft Systems Center Configuration Manager (SCCM), now used to deploy Operating Systems, deploy software and updates, monitor systems and services, provide a ITIL based helpdesk ticketing system, and to ensure Configuration Management baseline compliance through policies and reports. Impact: Agency Savings of $300,000 by decommissioning underperforming and incomplete alternatives.
• Before arriving at AOC, the agency floundered in their implementation of Microsoft Lync. Adapted and Improved their design leading to a successful and deployment of Microsoft Lync 2013 Enterprise (including Edge services). Lync now provides the AOC with a business transforming collaboration environmen t to users inside and outside the organization.
• Planned and managed a complete datacenter move conducted during business hours and with zero impact to users .
• Managed the deployment of an agency wide Polycom VTC solution to include integration with Microsoft Lync services.
• Planned and directed two email infrastructure upgrades over a two-year period resulting in a highly resilient and reliable Exchange 2013 utilizing Disk Availability Groups (DAGS) messaging capability.
• Completed a NetApp based Disk-to-Disk backup project allowing the agency to eliminate tape media and its associated hardware.
• Used role in the Configuration Control Board (CCB) to persuade and promote better and more cost-effective ways to provide customer value. In addition to these important engineering projects, we still maintained all services beating the contractually required 99.9% service level agreements ( SLA ). Prepares briefings and system\network diagrams, and routinely interacts with Senior and Executive management to brief current issues, future technologies, project status.

Confidential

Operations Manager

Responsibilities:

• Recruited to establish and manage the startup of the new Mark Center Network Operations Center (NOC) to support over six thousand users, and fifteen DOD tenant organizations. Designed NOC facility and staffed newly created organization including; drafting staffing plan, conducting interviews, and candidate selection for thirty-six technical and supervisory staff. Developed ITIL process based procedures and process flows related to the monitoring, maintenance, and troubleshooting of all network and datacenter issues. Established Configuration Management and Change Control processes.
• Responsible for the Operation and Maintenance of the 100,000 sq. ft. datacenter supporting Unclassified, Secret and JWICS classifications. This facility housed over 1500 HP blade servers operating on Windows Server 2003/2008 operating systems, a 5PB NetApp SAN infrastructure, and a fully redundant CISCO Nexus 7K core and Nexus 5K distribution network. Provided operations and maintenance support to over 100 telecommunications rooms housing over 1500 Cisco Catalyst 3600 series access switches that provided data, VDI, VOIP, IPTV, and VTC connectivity to the seventeen floor Mark Center facility.
• Developed Key Performance Indicators (KPIs) and metrics used to document and report on network and CSR performance, capacity, and availability as well as Remedy trouble ticket metrics used to analyze incident resolution and problem trending. Prepared and briefed monthly performance reports, incident reports, and ad-hoc reports as requested from customer.
• Chaired weekly operations meetings with tenant organizations to provide information on current services, new service offerings, communicate scheduled maintenance, and to provide a forum for tenant organizations to discuss concerns and ask questions. Served as the contractor liaison for communicating with senior government leadership, meeting on a regular basis to resolve issues, communicate service expectations, and provide solutions to ad-hoc requests.

Confidential

Pentagon IT Operations Manager

Responsibilities:

• Managed seven cross-functional teams consisting of thirty-seven engineers and technical support staff responsible for the 24x7 operations and maintenance all aspects of the programs technical scope including server, software applications, infrastructure services, and over 18K users.
• Managed staffing plan to ensure project maintained sufficient staff with the right skills and experience. Trained and motivated the team to attain 100% DOD-8570 (Security+ or CISSP) compliance as well as 75% ITIL Foundation certification.
• Maintained over nine-hundred VMWare Windows Server 2003/2008 Systems (NIPR, SIPR, and JWICS) in accordance with Service Level Agreements (99.9% uptime). In 2010, the IT Operations organization accomplished the first 100% compliant Security Assessment Visit (SAV) since 2005, these assessments validate the highest of security standards are maintained on OSD systems.
• Managed the OSD Continuity of Operations (COOP) program, this includes the planning, engineering, and testing of all core and mission critical failover services to alternate COOP sites. These alternate sites provide redundancy for the Secretary of Defense IT Services in the event of a catastrophic incident affecting locally hosted services.
• As an approach to Problem Management and in an effort to identify systematic problems that were putting the organizations availability SLAs at risk, chaired a technical working group to identify performance indicators that could expose underlying issues affecting the overall service.
• Routinely prepared briefings and presentations for both technical and non-technical government personnel. Presented monthly SLA compliance reviews and technical after-action reports to executive management. Driven by the US-CIO “25 Point Implementation Plan to Reform Federal IT Management”, presented weekly “Brown Bag” briefings to the CIO and government management, these briefings provided the audience with a technical overview of the selected service (e.g. cloud computing, remote access, email, DNS, etc.) to promote discussion on improvements, consolidation, and reduction of our overall physical hardware footprint.
• Participated as a voting member of the Enterprise Configuration Control Board (ECCB) and represented the Operations Director as the final sign-off authority for projects transitioning into operations. Analyzed and evaluated services in need of upgrade or replacement and prepared business case analysis for presentation to the OSD-CIO for consideration.

Confidential , Washington, DC

Operations Manager

Responsibilities:

• As the Operations Manager of the FBI Sensitive but Unclassified Network (SBUNet), responsible for the supervision and training of eight Systems Support Analysts and two Systems Engineers as well as the support and training to over three hundred Information Technology Specialists (ITS) supporting over 45K users at 56 locations throughout the US.
• Managed the FBI UNET Blackberry program responsible for the deployment of over 18,000 BlackBerry devices to users in 56 locations throughout the US in four months. At that time, this was the largest BlackBerry deployment in US government history. This project also encompassed the engineering and support of several criminal investigative software applications (NCIC, ChoicePoint, and No Fly List) for deployment as BlackBerry mobile applications.
• Prepared weekly and monthly status reports, and briefed the FBI-CIO at Program Management Reviews. These briefings provided trouble ticket metrics and analytics using Crystal Reports in conjunction with Peregrine Service Center trouble ticket data. These program reviews also articulated the organizations goals, accomplishments, and concerns to executive level management.
• Authored a one hundred page “UNet Administrators Guide”, this guide provided detailed instruction to the ITS community on routine tasks supporting the UNet desktop, Active Directory, user accounts, mailboxes, and BlackBerry devices. Provided hands on training to support staff using this guide during the course of the nationwide BlackBerry deployment.

Confidential

Network and Systems Engineer

Responsibilities:

• While assigned to 1AD, deployed on a sixteen-month tour in Iraq (OIF) as well as several thirty-day tactical exercises in the Czech Republic, Bulgaria, Romania, and Germany. Trained, mentored, and provided higher tech assistance to the brigades’ G6 military IT staff in systems management and configuration, troubleshooting and repair, cable plant installation, and general Tier 2 and Tier 3 Operations.
• Implemented and maintained two Active Directory Domains (Classified and Unclassified) in the US Army Europe (USAREUR) networks. Assembled and configured server packages consisting of Windows Enterprise 2000/2003 servers with Exchange 5.5, IIS 6, File, Web, FTP, and network print services. Installed and configured Systems Update Servers (SUS), SQL Servers, implemented Veritas Backup Exec backups, Symantec Antivirus, and system imaging services.
• While deployed in Iraq, designed and supervised the installation of five networks for local town council offices, police stations, and the Petroleum Ministry in Baghdad. These networks provided Exchange 5.5 messaging capabilities and database connectivity to the Coalition Provisional Authority, the US State Dept and the interim Iraqi Government. These projects also included the management of over 45 local national employees. As the IT subject matter expert on the ground, managed the deployment of the local contractor provided Very Small Aperture Terminal (VSAT) based internet cafes supporting the Morale Welfare and Recreation (MWR) programs for all base camps within the Baghdad Area of Operations.
• Based on lessons learned while deployed to Iraq with 1AD, designed and engineered a hardened tactical data network suite that provides secure (via KIV-7 encryption) email, file, print, VOIP, desktop VTC, and mission application connectivity up to 8km over a single pair of simple WD1 field wire. This hardened solution allowed for very reliable data communications that deploys in minutes in any environment.

Confidential

Senior Network Engineer and Technical Trainer

Responsibilities:

• Provided over 1000 classroom hours of technical instruction and hands on training to military, civilian, and contractor personnel in the use of Spectrum Enterprise Configuration Manager, Citrix Metaframe, Remedy, and NetIQ software products. Authored over 1000 pages of technical training material for these products as well as general network and help desk operations training specific to the student’s duties in the European Network Service Centers.
• Responsible for the setup and maintenance of the on-site training center, this included the configuration and maintenance of Windows 2000 servers (DC, DNS, SQL, NetIQ, and Exchange 5.5), Sun Enterprise 450 servers (Solaris OS, Spectrum, Citrix Metaframe server and Apache Web server), as well as the sixteen Win 2000 client systems used for classroom training.

Confidential

Network Manager/Assistant Site Manager

Responsibilities:

• Managed a team of 3 Systems Administrators, 5 Line Technicians, and 2 C-Band Satellite Engineers in support of the Unclassified and Classified data networks supporting the American Forces in Kosovo. Responsibilities included the systems and network administration of the Kosovo Force (KFOR) network, this included the management of over 4000 user accounts, 2700 client systems and 17 NT 4.0/Windows 2000 servers providing Exchange 5.5, DNS, Wins, DHCP, Session Wall, SMS, Norton Systems Center, Alcatel X-Vision and Veritas Backup Exec services.
• Engineered and integrated new sites into the domain structure as the KFOR mission restructured and reorganized in the region. Presented daily stand-up briefings to the Army G6, and provided situation and after action reports related to high impact outages and incidents as required.

Confidential

Network Administrator/Site Manager

Responsibilities:

• Responsible for the management of three personnel, and all aspects of Classified and Unclassified data communications as well as direct support to NATO general officers and staffs as well as State Dept. and embassy officials.
• Installed and maintained five NT 4.0 servers supporting Exchange 5.5 across two domains including Outlook Web Access, Public Folders, and server file shares, DHCP, DNS, and WINS.
• Provided VTC (Polycom Venue 2000) support as needed, as well as maintenance and troubleshooting support for two Defense Red Switch Network (DRSN) nodes.
• Credited for maintaining the local network and services at 99.9% uptime for two years and zero negative customer support issues. At the completion of this contract, was specifically requested by the customer for transfer to a position at HQ 5th Signal Command, Mannheim Germany to integrate a new network management platform into the European theater.
• While assigned to HQ 5th Signal Command, responsible for the operation and maintenance of the Spectrum Enterprise Network Configuration Management application suite, and several other Aprisma partner applications such as Opticom, Iview, Metrix Web Console and Citrix Metaframe server. Primary duties were to provide technical support and training to Network Operation Centers Administrators, Analysts and Technicians.