SUMMARY:

• Over 18 years of IT experience, 13 years of Functional Management and over 11 years of Project Management experience delivering business optimized solutions through innovative, cost effective technology and process delivery
• Experience with Agile/SCRUM methodologies
• Analytical problem - solver, able to anticipate risks/issues and create new systems that streamline operations, automate processes, resolve concerns and improve efficiency
• Capable of multi-tasking and leading multiple engineering or software development projects simultaneously to achieve program goals
• Adaptable across Development and Operations environments, with a strong track record of Project / Program Management excellence
• Proven ability to create, build and grow winning teams of professionals in a client facing environment
• Customer centric with the forward-thinking ability to anticipate customer needs while creating and supporting cross-functional teams.

PROFESSIONAL EXPERIENCE:

Confidential, Chantilly, VA

Project Manager

Responsibilities:

• Transformed a 100% manual operations environment to 100% documented and over 70% automated. This effort resulted in an increase in process repeatability, consistency and accountability and a 300% increase in productivity.
• Directly responsible for the success rate of 98% for all first time, production application deployments by providing an automated process for software validation, utilizing automation tools, improving collaboration, as well as reducing schedule impacts for mission critical applications promoted to the production environment.
• Implemented ITIL methodologies to the TSA by directing the development of innovative Standard Operating Procedures (SOPs) for all RCCM processes. The result of these SOPs was an increase in productivity and effectiveness for the RCCM and all Development Teams.
• Incubated the Release Configuration and Change Management process at TSA. Cultivated and led the RCCM Team to develop, demonstrate and champion the Change Management process and provide proof of concept for the CEDD. This effort resulted in the adoption of the Change Management process by the rest of the organization, for the first time in TSA history.
• Outstanding record of performance excellence led to the subsequent capture, for SoftTech, of over $6M of additional task orders from the TSA. These task orders included a re-award of the original RCCM task order in November 2015. This was the first time that the RCCM task order was re-awarded to the incumbent contractor.

Confidential, Arlington, VA

Team Lead

Responsibilities:

• Executed and maintained program management processes and disciplines in the areas of: Program Schedule and Quality Management, Resource Management, Change Management throughout project lifecycle.
• Led daily stand-ups, directed team resources for multiple projects and communicated daily project status to upper management.
• Oversaw preparation of project deliverables and managed client relations.

Confidential, Arlington, VA

Sr. Consultant / Team Lead

Responsibilities:

• Developed and automated the Support response procedures for developer requests and system outages.
• Developed the Sev-1 Outage response procedures for the first time in TSA history. These procedures enabled the Support Team to monitor, troubleshoot, and report to the client with consistency and transparency.

Team Lead

Confidential

Responsibilities:

• Developed the system upgrade procedures for all Desktop Testing Environment (DTE) servers in the Data Center. These procedures, by focusing on repeatability and automation, allowed junior members of the team to assume these responsibilities. This effort freed up senior members of the team to focus on other initiatives.
• Developed and executed Program Management and ITIL processes and disciplines in the areas of: Incident Management, Event Management, Problem Management, Service Level Management, Configuration Management, Risk Management, and Resource Management.
• Coordinated Incident Management in response to infrastructure outages. Led team members to address, mitigate and recover from breaks in service in the environment while adhering to Service Level Agreements (SLA's). Provided RFO (Reason For Outage) communication to senior TSA management after each incident.
• Led the department’s migration of consolidated DHS data centers. This migration afforded the opportunity to implement Server Virtualization (VMWare), reducing infrastructure footprint by over 70%.
• Led daily stand-ups, directed team resources for multiple projects and communicated daily project status to upper management.

Confidential, McLean, VA

Manager

Responsibilities:

• Implemented ITIL methodologies to improve and automate Global Desktop Operations.
• Delivered a 99.95% average success rate for all projects for the global desktop environment through the establishment of ITIL methodologies, process improvement and automation, dynamic quality control procedures, the development and distribution of improved documentation and the establishment of review processes with vendors to ensure that proper workflow management, quality and reporting were in place.
• Reduced application license fees by 60% by developing an enterprise-wide application delivery and management solution that supported end user help tools application pooling and reuse. This automated tool was later used by the company for an external client.
• Worked with cross-functional, global teams to drive and establish Desktop Operations policies for the Enterprise.
• Provided management of vendors and ensured effective implementation of third party work.

Confidential, McLean, VA

Sr. Consultant

Responsibilities:

• Responsible for the performance of the 90 node global IT network.
• Led monitoring of all external and internal routers and switches for 90 sites worldwide. In this role, I l ed the GNOC team to migrate from a multi-national, monitoring effort to an in-house, multi-shift, monitoring solution.
• This solution improved speed of purpose, communication, and enabled issues and risks to be identified and mitigated much earlier and efficiently, resulting in little network downtime to the internal client.