SUMMARY:

• Managing product lifecycle from introduction to end - of-life
• Guiding new product development from the conceptual phase to global market introduction
• Leading and participating in multi-functional teams for product introduction, product customization, and sustainability issues
• Analyzing competitive products and developing strategic product roadmaps
• Cost analysis and global pricing of products for competitive offers

LEADERSHIP:

• Managed the life cycle of the largest revenue portfolios in the product lines, meeting or exceeding annual revenue goals
• Supervised a six-member human factors and system safety group
• Project managed customizations for major customers, such as multinational banks and retail chains
• Introduced the first Confidential Wi-Fi telephony offer: evaluating, selecting, negotiating, and contracting with a wireless telephony manufacturer to brand and supply inventory and services
• Managed the development and launched of the Confidential IP Softphone, starting as a concept on the strategic roadmap to generating the market requirements, and positioning the application as a strategic endpoint on the Confidential Definity PBX
• Project managed several customized Zebra Technologies specialty printers to major customers by gathering customer requirements and agreements, generating the feature requirements, and collaborating with Engineering and Sales to complete the projects

ORGANIZATION:

• Worked closely with global teams in understanding global market needs, channel requirements, voice of the customer, end user applications, and competitive landscape to develop roadmaps for product lines
• Maintained Original Equipment Manufacturer (OEM) relationship, providing customer branding, product customization and support to the OEM partner
• Generated staffing and budget requirements for projects and proposal activities
• Developed and improved operational processes for project development, product lifecycle, and Stock Keeping Unit maintenance, as a member of operations improvement teams

COMMUNICATION:

• Created and delivered training sessions to internal teams and channel customers on new product models and features
• Authored research reports for human experience studies as part of contractual requirements to government agencies
• Obtained budget approvals for the continuation of projects by presenting project phase reviews to senior management
• Authored correspondence to customers concerning product updates, releases and sustaining issues
• Met weekly with global sales and marketing teams to provide product portfolio status and operational matters
• Served as the subject matter expert at customer conferences and tradeshows
• Presented research study papers at professional conferences

PLANNING:

• Generated product roadmaps, resulting in the introduction of several new products into the global market
• Generated market product requirements for new product requirements, such as, features, usability, design, security, interoperability, compliance, reliability, and maintainability
• Collaborated with the product marketing team to develop and implement the company-wide go-to-market plan for several telephony and specialty printers product launches, working with all company stake holders
• Planned and oversaw the end-of-life of legacy products and parts, and the transition to new replacement products, saving more than $2 million in inventory costs
• Localized product offers by interfacing extensively with global customers, local offer managers and sales teams, and internal strategic business planners
• Supported regional business development teams on large sales opportunities
• Provided cohesive and coordinated efforts to meet or exceed customer expectations in providing quality customer service as a member of the product quality team

RESEARCH:

• Interviewed global customers about telecommunication needs as part of a global voice-of-the-customer market research
• Met with global customers to gain firsthand knowledge of business communication needs. Led cross-business unit initiative to enhance ease-of-use of features and applications, as a result of the meetings
• Developed the global beta and pilot customer trial programs for new telephony and specialty printer models. Executed the trial programs by ensuring that all trial materials (software and hardware) are available, the internal trial support staff and external customers are trained, and the objectives and expectations of the trials are agreed upon by all stakeholders
• Developed and executed market and usability research, utilizing methods, such as, interviews, questionnaires, computer simulations, user trials, on site observations of users, focus groups, and surveys
• Gathered customer feedback from customer panels and events, industry conferences, direct ongoing interactions with customers and internal stake holders with direct contact with customers (such as, the sales and marketing teams, and customer support)
• Performed a competitive analysis of conference speakerphones to select an OEM supplier for an AT&T branded speakerphone
• Awarded four U.S. patents for telephony user interface design and telephony audio testing

TECHNICAL SKILLS:

COMPUTER SKILLS: Microsoft Office, Agile, Sharepoint, Visio, BaaN

Employment History: ZEBRA TECHNOLOGIES CORPORATION, Agoura Hills, California

PROFESSIONAL EXPERIENCE:

Product Manager

Confidential

Confidential, Basking Ridge, New Jersey

Product Manager

Confidential, Murray Hill, New Jersey

Product Manager

Confidential, Murray Hill, New Jersey

Member of The Technical Staff

Confidential, Anaheim, California

Manager