SUMMARY:

• Over 19 years of Organizational Change Management, Project/Program Management, Instructional Design, and Process Engineering experience. Extensive consulting experience. A Big 4 firm experience. ITIL and Six Sigma certified. Advanced degree. Experience with large - scale organizational transformation projects, including global outsourcing initiatives. Extensive experience with ITSM.

TECHNICAL SKILLS:

• BMC Remedy 7.5
• ITSM Service Request Management
• ITSM Change Management
• ITSM Incident Management
• SAP SuccessFactors (Plateau) Learning Management System (LMS)
• Oracle Learn LMS
• SumTotal LMS
• PowerPoint
• Visio
• Oracle Hyperion Suite
• PeopleSoft
• User Productivity Kit (UPK and UPKI)
• Articulate Studio 09 and 13 (Engage
• Presenter
• Quizmaker
• Articulate Online)
• Articulate Storyline uPerform
• Adobe Captivate
• Graphic Design
• Docutools 5.0
• SharePoint
• WebEx
• Adobe Connect 8
• Adobe CQ5 Content Management System (CMS)
• Oracle Seibel Customer Relationship Management System (CRM)
• Oracle eBusiness Suite
• Robohelp HTML 11
• Reporting / Business Intelligence Tools.PROSCI ADKAR Organizational Change Management Methodology. ADDIE Learning and Development Methodology. Lean Six Sigma. ITIL. Rational Unified Process (RUP). Capability Maturity Model (CMM/CMMI). 6D.

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, Illinois

Organizational Change Program Manager / OCM Planning and Performance Manager

• On an Enterprise-wide Management Model initiative, plan and execute all OCM, Communications, and Training activities
• Perform stakeholder analysis, change and impact assessment, training assessment, readiness assessment, and sustainment planning
• Create communications to various stakeholder groups
• Create the training materials
• Create and implement surveys to gauge employee readiness
• Create and run a change network
• As OCM Planning and Performance Manager, evaluate client organization’s OCM, Communication, and Training needs. Provide Division’s Senior Leadership with OCM resources, cost, and schedule estimates.

Confidential, Waukegan, Illinois

Organizational Change Program Manager / OCM Planning and Performance Manager

• Developed Long-Term Communications Strategy.
• Coached Senior Leadership, Senior Management and project managers on Change Management discipline.
• Led large-scale Change Management initiatives, including multi-million organizational initiatives impacting 70,000 + employees and business partners. Collaborated with business operations leadership in the formulation and execution of plans and activities to support project implementation.
• Created and implemented the new Organizational Change Capabilities Operating Model. The Model entails a full integration with the Portfolio Management Process and a differentiated/MSP approach to initiatives.
• Built the OCM Center of Excellence (CoE). Developed and implemented OCM dashboard, reports and metrics to provide the Executive Leadership with an insight into organizational readiness, change adoption, and end user experience.
• Created Change Management Strategies and Plans, including Communication, sponsor/stakeholder, Training, and business readiness and measurement plans for medium-scale/high risk initiatives.
• Collaborated with business units, training, communications, and organizational design resources to implement Change Management plans. Created and maintain SharePoint intranet websites.
• Designed, developed, and implemented engagement and communication strategies, plans and schedules.
• Developed and implemented processes and governance standards for the business operations (Risk Management, Compliance etc.) as part of the large-scale SIAM process transformation.
• Established and ran change networks.
• Developed training curricula and training materials.
• As OCM Planning and Performance Manager, evaluate client organization’s OCM, Communication, and Training needs. Provide Senior Leadership with OCM resources, cost, and schedule estimates.

Confidential, Lincolnshire, Illinois

Organizational Change Program Manager

• Managed communication, engagement, and training efforts for a large scale, multimillion international organizational consolidation initiatives (the Boots Alliance initiative).
• Managed the IT OCM change, communications and training effort on the ITSM project (incident and problem management core areas) involving Remedy.
• Assessed change impacts and define appropriate change actions.
• Designed, developed, and implemented engagement and communication strategies, plans and schedules.
• Created communications.
• Established and ran change networks.
• Designed and implemented Training Strategies, Plans, and schedules.
• Coordinated rollout of the training programs with the internal Confidential clients and the training development and deployment team at Confidential University.
• Developed training materials.

Confidential, Northbrook, Illinois

Organizational Change Program Manager

• Led a process improvement program (Lean Sigma/6D methodology) for the UL Center of Excellence (CoE).
• Managed teams of process managers and tool administrators.
• Assessed change impacts and define appropriate change actions.
• Designed, developed, and implemented engagement and communication strategies and plans.
• Created communications.
• Established and ran change networks.
• Designed and implemented Training Strategies, Plans, and schedules.
• Developed Service Level Agreements (SLA) and created KPI.
• Managed communication and training of 12,000 Oracle eBusiness Suite and Oracle Learn LMS users worldwide.

Confidential, Round Rock, Texas

Organizational Change / Training Manager

• Managed communication and training for the Oracle Seibel CRM system users worldwide.
• Assessed change impacts and defined appropriate change actions.
• Designed, developed, and implemented engagement and communication strategies and plans.
• Created communications.
• Designed and implemented Training Strategies, Plans, and schedules.

Confidential, Chicago, Illinois

Organizational Change and Training Lead

• Managed communication and training of the 18,000 SAP SuccessFactors LMS users worldwide.
• Assessed change impacts and defined appropriate change actions.
• Designed, developed, and implemented engagement and communication strategies, plans and schedules.
• Created communications.
• Established and ran change networks.
• Designed and implemented Training Strategies, Plans, and schedules.
• Managed a team of instructional designers and trainers.

Confidential, Hoffman Estates, Illinois

Organizational Change Lead

• Managed design, development, and delivery of the CQ5 Content Management System training solutions.
• Developed and planned communications for the system change program.
• Training lead for launch of the IBM Tivoli Change & Configuration Management Database.

Confidential, Lisle, Illinois

Instructional Design Lead

• Managed all aspects of employee training on Oracle Hyperion, Hyperion Planning (HP), Hyperion Financial Management (HFM), Essbase, Hyperion Strategic Finance (HSF), Hyperion Profitability and Cost Management (HPCM).
• C r eated trai n i n g docum en t a tio n, j o b ai ds, i n s tru c tor-l ed, an d on l i n e trai n i n g co u r s es.
• Led a team of Instructional Designers and Trainers.

Confidential, Hoffman Estates, Illinois

SPIN Organizational Change and Training Manager

• Managed employee training on Sears Content Management System (SPIN CMS).
• Designed Training Strategies, Plans, curricula, and schedules.
• C r eated trai n i n g docum en t a tio n, j o b ai ds, i n s tru c tor-l ed, an d on l i n e trai n i n g co u r s es.
• Created communications.

Confidential, Glenview, Illinois

Organizational Change Manager

• Managed communication and training of 31,000 SAP users worldwide.
• Assessed change impacts and define appropriate change actions.
• Designed, developed, and implemented engagement and communication strategies and plans.
• Established and ran change networks.
• Created communications.
• Designed and implemented Training Strategies, Plans, and schedules.

Confidential, Chicago, Illinois

Sr. Program Manager

• Led the teams developing training for the company software products.
• Designed Training Strategies, Plans, curricula, and schedules.
• Managed enterprise-wide Rational Unified Process (RUP) rollout.

Confidential, Northbrook, Illinois

Organizational Change Manager

• Designed and implemented communication and training strategies and plans.
• Managed enterprise-wide ITIL rollout.

Confidential, Chicago, Illinois

Training and Compliance Program Manager

• Managed training for a SAP implementation.
• Designed Training Strategies, Plans, curricula, and schedules.
• Created training standards.
• Managed a training team and training budget.
• Managed audit and compliance initiatives (Sarbanes-Oxley Testing, D&T and Internal audits).