SUMMARY:

• Result driven IT Project Management Professional offering over 17 years of success leading all phases of diverse technology projects, including hardware deployment project ownership.
• Held various positions including Consulting Project Manager, Technology Project Manager and Business System Analyst in banking and manufacturing industries.
• Involved in all aspects of projects including initiating, planning, executing, monitoring, control, and closing.
• Knowledgeable in project management tools, techniques, methodologies, and framework including the software development lifecycle (SDLC).
• Skilful in managing complex matrix and cross - functional projects while building sustained alliances with stakeholders including the PMO.
• An expert in gathering, analyzing and defining business and technical requirements, creating project plans, executing, monitoring and controlling project activities, and conducting project meetings.
• Advanced knowledge in Agile methodology (iterative release) i.e. Release planning, Sprint planning, the Sprint, the daily Scrum, the Sprint review, and the Sprint retrospective.
• Experience developing Agile/Scrum teams through coaching and mentoring and ensuring that the team adheres to Scrum values, practices, and rules while producing higher quality products.
• Partnered with C-Level business leaders to identify opportunities and resolve issues that will align the data governance and data management model.
• Set specific and measurable goals and objectives for a project team.
• Led an effort to create a project or an initiative plan (including tasks, resources, and timeframes) by gaining input from appropriate parties and obtaining management sign-off and commitment.
• Strong skills in time management and problem solving keeping in view customer satisfaction and continuous improvement.
• Planned and performed value-added reviews and security of business and IT operational systems.

TECHNICAL SKILLS:

• Budget / Financial Management including Business Case completion, Business Process Reengineering, Budget Planning, CRM Systems, Cost Control, Schedule Management, Strategic Planning, Earned Value Analysis, Quality Control, Process Improvement, Risk Management, Scope Management, Change Management, Client Relations, Business Analysis, Third Party Provider Risk Management,
• Clarity, Confluence - Collaboration Software, Jira - Workflow Management, PlanView, OPPM, Microsoft Project, Project Workbench, MS Project Portfolio Management, SAP, SharePoint, PeopleSoft Financial module, Microsoft Visio, Access, PowerPoint, Microsoft Office Suite, Team Foundation Server.
• PMBOK, PMI Processes, SDLC, RAD, JAD, Agile/Scrum, Waterfall, RUP, CRM, EVA, and Six Sigma.

PROFESSIONAL EXPERIENCE:

Confidential, Hagerstown, MD

Sr. Project Manager/ Scum Master

Responsibilities:

• Created and managed project plan for additional functionality request to enable client to process an ‘above site’ payment that would allow user to settle their bill when dining in the restaurant by using their Mobile App or Mobile Internet site to check out with ‘Pay at the Table’ capabilities.
• The new capabilities allow for payment for new use cases (using APIs for secure card enrolment rather than webviews application) by leveraging Cross Origin Resource Sharing (CORS) API.
• Above Site’ payment capabilities in support of client’s ‘Pay Now’ project, CORS API & API.
• VOID API
• Direct Gift Card balance check - standard native API.
• Managed “Pay now” project using agile methodology, as PM utilized hybrid environment of both Agile and Scrum.
• Track First Data Integration with TCH for Cryptogram Verification associated with Token.
• Manage connectivity with TCH which include Cryptogram Validation, authorization Advice, and Detokenization.
• Project Manager for Mobile Application solutions developed to integrate loyalty and offer products with payment solutions - Pay, Earn, Redeem, Save.
• Managed mobile ordering solution.
• Managed pay at the pump user experience - enabled for Gas station.
• Managed mobile device authentication - enhance the security of merchant, commerce offering providing multiple layers of mobile device authentication.
• The objective of this concept/idea is to create a series of TEST MIDs to be used exclusively in a sandbox/test environment.
• Planned and managed requirements to allow quick boarding of potentially new or standard Valuelink merchants on the uComm gateway and in some cases the merchants are not existing Valuelink clients or are Valuelink standard clients.
• This project made possible that TEST MIDs will temporarily be assigned until the client either has a relationship established with Valuelink or they are converted to Premium/Enhanced.

Confidential, New Albany, OH

Project Manager/ Scum Master

• Created and managed project plan for Apple Pay Implementation project using Agile/Scrum methodology, as part of Common Payment Platform (CPP). Worked with a wide variety of internal staff, including senior level management, to ensure process flows and policies are properly defined and documented according to company guidelines.
• Conducted concise interviews with internal staff and stakeholders as needed to gather required information to create documentation.
• Reviewed existing documentation for validity and added step by step procedures as necessary.
• Ensured documentation and supporting communication processes were reviewed and approved by appropriate stakeholders.
• Boarding: Wallet Service Provider, Debit Issuer, Unaffiliated, Issuer Processor, Acquirer/Merchant, PLCC Issuer, Network Partner
• Support: Engagement Model, Support Activities, Reporting, Operational Readiness Activities, SLAs
• Documentation: Implementation Guide (Client Facing), Portal User Guide, Standard Operating Procedures
• Collaborated with multiple functional areas to complete required deliverables (DN, PULSE, and DDX).
• Worked with a wide variety of internal staff, including senior level management, to ensure process flows and policies are properly defined and documented according to company guidelines.
• Conducted concise interviews with internal staff and stakeholders as needed to gather required information to create documentation.
• Performed contract Gap Analysis with Apple Corporation.
• Reviewed existing documentation for validity and add step by step procedures as necessary
• Validated process completeness and identify/report process gaps.
• Sample processes that must be documented or validated relate to the Product Implementation lifecycle (i.e., Client Boarding, Certification, and Back Office Support).
• Defined boarding process and procedures
• Defined engagement process

Confidential, Cincinnati, OH

Program Manager

• Managed Windows 7 32-bit software solution that is in compliance with Citi CATE in 23 countries.
• Managed regional project managers.
• Utilized HP Quality Center and TFS to manage release plan.
• Managed Global release to support ATM Windows 7
• Design, Build, Test, UAT
• Managed software solution that can be deployed, installed and brought into service to process existing ATM transactions.
• Release rollout, schedule; Definitive Software Library (DSL)
• Performed integration change control
• Managed KTC integration and changes.
• Managed ATM Windows 7 performance testing and reporting (installation sanity, test plans and test cases/scripts, defect verification, and performance testing).
• Defects management plan(High or showstopper, medium, and low)
• Managed global product build of CitiATM for Windows 7.
• Provided new hardware when the existing hardware cannot support Windows 7.
• Utilized PlanView to manage the project lifecycle and to store project artifacts.
• Managed all forecasting and demand planning activities for E01 and E02 project size and effort estimates in excess of $41 Million dollars for global initiatives.
• Iteration management of both platforms and applications.
• Managed acceptance criteria for regional consumptions.

Confidential, Columbus, OH

Project Manager/Scrum Master

• Worked on one workstreams of a large project to manage GDS - e-commerce (Global Distribution System) implementations.
• Billing System Implementation:
• POS system peripherals, Billing Hardware, Core vendor software, Billing specific configuration, Training, Deployment, Operations
• Worked with and managed off-shore developer teams. Trained team members on how to write a good user stories. Managed weekly status reports, resources usage/burn rate. Stood up teams on Global Distribution System.
• Managed system integrations. Planned the release to ensure that sprints did deliver increments with the right quality.
• Managed SOR (System of Record) requirements. Managed Compliance Risk Project. Determined treatment strategies. Planned and implemented strategies.
• Proactively improved project timeline through monitoring and controlling.
• Moderated a thorough code review along with stakeholders whereby developers and programmers go through the code line-by-line and try to understand and explain what it's doing.
• Managed code walkthrough to make sure that application delivers what your customers want; is reliable, performs well and meets its other requirements.
• Vendor management of third party Issuers, Acquirerer/Merchants and O.B.O product roadmap and development, contract negotiation, service levels, and compliance
• Partner cross-functionally with On-Behalf-Of Service providers, and Technology to develop payment and operational capabilities

Confidential, Columbus, OH

Information Risk Project Manager

• Managed multiple cross-functional projects with globally dispersed teams to manage the risks, issues and change request to minimize its impact to project scope, schedule and cost on the design and build of Integrated Consumer Data Warehouse (ICDW); Enterprise Data Warehouse (EDW); and Info1.
• Worked with the program leadership team and define the projects scopes. Led the project team and prepared the project plan/schedule and obtain necessary approvals. Prepared the resource plan and engaged the needed resources to carry out the work-plan.
• Communicated the project status, risks and issues on regular basis to all stakeholders. Facilitated decision making, issue resolution, and risk mitigation strategies for the project.
• Supervised and maintained the SharePoint site which served as the main source of project information and allowed stakeholders to share information and documents, collaborate and improve communications. Monitored project progress and quality through weekly reports; managed issues and took corrective actions.
• Managed Compliance Risks. Managed Systems of Record requirements for Home Lending, Education, Auto, Consumer Bank, and Credit Card. Identified risks. Managed Software Compliance. Assessed and prioritized risks. Analyzed compliance behavior. Determined treatment strategies.
• Managed Info1 issues to ensure that development server met the remediation compliance requirements, tracked progress, identified, managed, and resolved issues.
• Managed Information One - System Change and Data Changes: Production change control of Information One System changes is necessary to ensure the stability of the system, systems that Information One interfaces with and the integrity of the data. Managed Control Self-Assessment that gives stakeholder assurance that internal controls are reliable.
• Tested and evaluated Information System controls.
• Responsible for DBAs on issue resolution and risk mitigation. Worked with DBAs within the general context of Information Quality Management (IQM) for Completeness, Accuracy, Consistency, and Relevancy Issues as relate to Informatica and ETL (Extract-Transformation-Load) tools.
• Collaborated with multiple functional areas to complete required deliverables. Provided day to day direction to team members. Managed Enterprise Security Manager (ESM) remediation review for Info1 Data Management.
• Managed Guardium Logs Reporting on EDW (Enterprise Data Warehouse) servers, to ensure that there is an audit trail of the changes being performed by the DBA team with elevated access.
• Designed Business Impact Analysis process for ICDW (Integrated Customer Data Warehouse), Information One, and EDW staffs.
• Managed ICDW (Integrated Customer Data Warehouse) Control Self-Assessment to ensure that data back-up and retention requirements are defined and agreed upon by key business stakeholders.
• Managed third Party Provider Oversight-Lifecycle to ensure that there is a clear escalation/reporting process for issues arising (e.g. security breaches, Service Level Agreement problems).

Confidential, Cincinnati, OH

IT Project Manager/Scum Master

• Provided management with accurate, independent and timely assessments in the area of risk, internal control weakness, information systems security, ERP Systems (PeopleSoft - CRM), database technologies, disaster recovery and Business continuity planning etc.
• Assessed the feasibility of the business goal, gathered and analyzed requirements and came up with the business, functional and technical requirements.
• Managed resources during the entire project with strict deadlines and budget constraint.
• Acted as a point of contact to all stakeholders by providing regular project status updates to avoid communication breakdown and surprises. Facilitated project meetings, change control, resource planning and leveling, risk management and contingency planning.
• Proactively managed project scope, schedule, and budget using earned value analysis (EVA). Identified potential risks, and devised contingency and mitigation plan. Mentored and trained the entire staff that increased productivity to 97% and customer satisfaction to 99%. Utilized Clarity to maintain project risks, action items/issues, milestones, and tracked team members’ time.
• Developed high-level business case. Managed Process Reengineering - Software Development Life Cycle / Production Change Procedures. Gathered and reviewed existing documentation related to Business Continuity/Disaster Recovery Program.
• PeopleSoft Financial Module: Identified and documented risks that impacted project; reduced threats to the project’s objectives; monitored residual risks, and executed risk reduction plan. Identified areas of alignment with other organization initiatives.
• Defined Program Objectives and Scope. Performed Business Process Analysis.
• Performed Technology Inventory and Risk assessment.
• Reviewed SAS -70. Managed Security Risks- Assessed risks, evaluated systems and practices. Performed Business Process Gap Analysis and identified remediation approaches.
• Defined and obtained consensus on the objectives, Scope, Plan, and Budget for the program.
• Developed Business Continuity/Disaster recovery plan.

Confidential, Marysville, OH

IT Project Manager /Scrum Master

• Led cross-functional team to design and implement SAP ERP/CRM system for the Manufacturing business using an iterative/incremental (Agile) approach.
• Ensured the adherence of Scrum/Iterative development principles i.e. Release Planning meeting, Sprint Planning meetings, Sprint Review meetings, the Sprint Retrospectives, and Daily Scrum meetings.
• Coached and mentored the agile team member while providing constructive performance feedback. Worked with and managed off-shore developer teams. Managed related projects by leveraging resources.
• Facilitated the development and management of monthly (sprint) release schedule, scope (enhancements and defect repairs).
• Managed Project Management Office by centralized the management of projects.
• Provided support and guidance to others on how to manage projects. Trained others on how to use project management Software. Provided project managers/coordinators for different projects. Data center applications and enterprise telecommunication. Relocated data center and added newly acquired facilities. Coordinated with multiple functional and support areas including outside vendors.
• Developed and maintained project plans. Coordinated cross functional activities; arranged, coordinated, and facilitated project status and working meetings.
• Tracked progress, identified, managed, and resolved issues. Tracked project budgets.
• Designed a process for managing new data Center applications and initiatives, from concept to implementation. SAP Global Implementation: Implemented the use of SAP’s Solution Manager as the primary repository for process documentation.
• Part of team responsible for 4,000+ scenarios, business process procedures, functional specifications and technical specification into a uniquely developed process map within SAP’s Solution Manager. Managed project preparation, solution definition, solution development and realization phase.
• Functional responsibilities included requirements determination, configuration, reporting, output development, master data conversions, training, go-live support and post implementation follow-up in the areas of order processing, availability checking, delivery and shipment handling, quotations, pricing.
• Implemented a program to upgrade and standardized desktop and network computing environments.
• IT Audit Project Applied the knowledge of the Sarbanes-Oxley act, worked as part of a team reviewing, and documenting Line of Business Systems environments and control compliance; Involved with and a major contributor to business process optimization, risk management, audit planning, conducted internal audits, drafted audit reports, and made recommendations.
• Planned and performed value-added reviews and security of business and IT operational systems.
• Ensured that audit concerns are properly communicated; to the appropriate levels of management and that resolution is timely & appropriate. Utilized Certus Web based application for documentations. Carried out analysis of data integrity and reliability controls, and reviewed the backup procedures.
• Persistently and accurately obtained documents, reviewed and analyzed information from necessary sources. Documented control assessments and communicated regularly as to status/challenges. Evaluated the operating system maintenance and ensured that all the changes in control procedures made to the application are properly authorized and documented. Obtained ACL- (Access Control list file) and various security profiles, reviewed and evaluated the access control, responsibility setup and password administration.
• Ensured remediation plans are in place, advice management where key controls are not adequate. Support remediation effort to define, document, & strengthen internal controls.
• Communicated significant control weakness to senior management and provide recommendations to correct or mitigate those weakness.
• Confirmed authorization of input and ensure information used is compelling, descriptive and factual. Prepared audit program to address observed system and application control objectives’ weaknesses.

Confidential, Columbus, OH

IT Project Manager

• Managed several medium to large development projects focusing mostly on call center infrastructure, data center applications and enterprise telecommunication offerings with a project team of between 8 and 20, and duration of between 3 months and 12 months: with the aid of MS Project Portfolio Management.
• Coordinated with multiple functional and support areas including outside vendors (IBM, AT&T, AVAYA, MELITA), for the day- today management of projects.
• Developed, maintained project plans, and directed project team for Refund Anticipation Loan) product. Coordinated cross functional activities. Tracked progress and project budgets, etc.
• Designed a process for managing new Call Center applications and initiatives, from concept to implementation. Auto dialer Project- Data Warehouse. Conducted needs analysis and determined project scope. Obtained approvals to proceed (Concept, timeline, budget).
• Secured required resources.
• Developed training specifications for end users.
• Worked with vendor and appropriate internal technical groups to resolve issues related to call center technology. Facilitated communication of issue resolution between IT and business unit to ensure adequate regression testing of any impacted functionality.
• Managed SWITCH Project for Tax Related Products Group Line of Business with a budget of about $5 million for Retail Financial Services. Implemented a project to upgrade and standardized desktop and network computing environments. Eliminated disparate technologies between the legacy FCNBD and Confidential environments.
• Replaced obsolete PCs.
• Served as Business unit coordinator. Banc One Year 2000 Project-Data Warehouse Remediation. Played key role in development and deployment of Y2K contingency planning program. Prepared disaster recovery plans for fail over call center and network monitoring operations.