SUMMARY:

• IT Program and Project Manager experienced in PMI, Waterfall, and Agile methodologies. Proficient in leading enterprise programs, complex IT projects, managing budgets, and large integrated and virtual teams. Pragmatic Agile/Scrum Coach, skilled in leading organizations through a successful transformation, resulting in adoption with limited turmoil and appropriate customizations to suit the business need while maintaining the benefits of an Agile environment.
• Accomplished Information Architect with a successful track record of designing and delivering innovative, elegant Enterprise Content Management (ECM) solutions in SharePoint as well as Microsoft Dynamics CRM implementations.

PROFESSIONAL EXPERIENCE:

Program Manager

Confidential, Arlington, VA

Responsibilities:

• Technical Program Manager for the Office of the Secretary of Defense, Joint Service Provider (JSP) on the 5 year, $115 million Service Desk Support contract at the Pentagon. Program provides service desk, desktop, user account administration, customer requirements coordination, change/configuration/release management, video conferencing, and installation support services.
• Manages team of 225 resources from 10 subcontractors who provide 24x7x365 support for more than 18,000 people in over 100 Agencies of the HQDA.

Program Manager

Confidential, Reston, VA

Responsibilities:

• Managed the 26 concurrent projects supporting the data conversion for Frontier Communications’ acquisition of Texas, California, and Florida from Verizon. Led team of 20 Project Managers and a staff of over 400 contractors in a highly complex, staff augmentation, multi - vendor environment. Responsible for developing and managing an integrated project schedule as well as the Hour by Hour schedule for the Data Conversion Go Live. Managed and consolidated Executive Status Report, issues, risks, dependencies, and escalations.
• Led Test Management Office; responsible for setting priorities and direction, escalations and resolving issues, managing team schedule, and developing 3 inexperienced junior resources. Provided oversight and guidance to the Testing Project Manager.
• Agile Coach for Philips providing guidance in developing an understanding of the Agile methodology, roles, and customizing it to align with the current operation environment
• Project Manager for a highly customized SharePoint environment for Michael Kors. System used for internal as well as external audiences. Internal audience included the accounting and finance department who required extensive customizations and interfaces.

Agile Program Manager

Confidential, Reston, VA

Responsibilities:

• Enterprise Content Management Program Manager at the US Treasury. Managed 10 concurrent projects, including schedule, resources, and budget.

IT Project Manager

Confidential, McLean, VA

Responsibilities:

• Project Manager for Army Enterprise Content Management Pilot; established and managed schedule and overall project plan, including capturing business requirements, monitor and manage risks and issues, managing subcontractors, leading stakeholder engagement activities, as well as managing scope, project communications, and lessons learned.
• Led development of custom Records Management solution. Provides guidance and oversight to sub-contractors.
• Design site structure, taxonomy, and Records Management solution for Army customer in Aberdeen, MD
• Provides SharePoint configuration support for the Knowledge Management team at DISA.

IT Project Manager

Confidential, Fairfax, VA

Responsibilities:

• Project Manager responsible for designing and implementing Knowledge Management solution using SharePoint 2010 environment for AESIP; gathered requirements, designed KM process improvements, configured sites, facilitated taxonomy development, migrated content, trained users and managed the project schedule, stakeholder communication, issues, risks and team assignments.

IT Project Manager

Confidential, Vienna, VA

Responsibilities:

• Project Manager and team lead for Human Capital Management (HCM) SharePoint project at DC Water; established scope, project plan, schedule, managed risks and issues, provided clear and concise stakeholder communication.
• Designed Records Management solution using SharePoint 2010 Records Center for Department of Homeland Security.
• Designed and configured SharePoint 2010 environment for BPHC (part of HRSA). Created User Advocacy Plan, Governance Plan, Communication Plan, Training Plan, Training Material, and Site Analysis Plan and recommendations.

CRM Manager Consultant

Confidential, Arlington, VA

Responsibilities:

• Implemented, customized and configured CRM 2011 and SharePoint2010 for DOD customers.
• Provided SharePoint and CRM training and ongoing support for Air Force District of Washington at Andrews AFB and the Marine Corps Combat Delivery Command at Quantico.

SharePoint Architect and Project Manager

Confidential

Responsibilities:

• Designed and implemented custom SharePoint solution and taxonomy supporting Human Terrain Systems (HTS) in Iraq and Afghanistan which dramatically improved usability for both consumers and teams. Solution included elegant consumer site driven by an extensive set of views providing one click access to the relevant Intellectual Capital. The teams’ site collections were redesigned to simplify the user interface while adding more functionality to better support the business processes.
• Managed project to deliver redesigned SharePoint environment. Tracked and resolved issues and risks, managed stakeholders, created project plan, schedule, and communication, training, and governance plans.
• Managed developers and administration team providing support for SharePoint environment for HTS.

SharePoint Instructor / Consultant

Confidential

Responsibilities:

• Developed comprehensive courseware and conducted SharePoint training for US Military and Iraqis
• Provided consulting services to site owners on site design, content management and customizations.

Confidential, Plano, TX

Program / Project Manager

Responsibilities:

• Led internal SharePoint Program supporting 140,000 employees worldwide. Managed a team of developers, Business Analysts, trainers, and administrators. Projects included upgrades of highly customized versions, migrations, and conversions from other tools, as well as redesigns to refine and expand based on business need.
• Managed project to migrate from eRoom to SharePoint. Mitigated impact preventing proposal delivery delays.
• Managed project to install SharePoint 2007 for Confidential Canada Sales Support creating a separate environment to comply with government regulations.
• Established governance policy to manage change requests and led release management projects using SDLC.
• Led Telecom implementation project for the Boston Venue of FIFA World Cup 1994. Directed partners, volunteers, and service providers to successfully complete the project on time within budget.

Confidential

IT Manager

Responsibilities:

• Managed team of SharePoint administrators and developers, as well as Content Managers.
• Led Support Center and Asset Management team for ATKearney in Chicago, IL.
• Led team of Purchasing and Logistics specialists on the Levi Strauss account in San Francisco, CA. Coordinated a national deployment of hardware and software that aligned with union requirements.
• Designed and implemented elegant architecture in SharePoint to organize and manage Intellectual Capital and more than 2500 concurrent proposals for global Sales Support organization.
• Established enterprise wide taxonomy and structure to govern and maintain it.
• Led KM initiatives to implement an enterprise collaboration and content management platform, establish communities of practice, and create cultural change promoting a knowledge sharing culture.
• Created and implemented Enterprise Content Management (ECM) structure and best practices for Sales organization providing a single source for proposal teams to obtain trusted, valid, sales-relevant Intellectual Capital. Efficiencies were gained by reducing amount of time spent finding content and reducing re-work caused by outdated material.
• Established content management practice for Sales Support. Created taxonomy, configured site collection and library structure in accordance with export compliance standards, enabled workflows, reports, and established content refresh process to develop a sustainable repository of trusted content.