SUMMARY:

• Successful and highly motivated IT consultant with 14 + years of significant experience in IT Infrastructure Management (Data centre, Networking, Server, Storage & Virtualization), Project management, IT Service management
• Diploma in EEE & Graduated in PGDBA Specialization with CRM (Customer Relationship Management) and certified ITIL frame work, MCSE 2012 Private Cloud and Vsphere 5.5, CCA 4.0
• Presently working with Cognizant Technology Solution at Charlotte as Manager - IT operation specialist Gained expertise in VMware optimization and standardization, VDI using Citrix Xendesktop.
• Expertise in knowledge transferring and end-to-end project planning and implementation from scope management to activity sequencing, risk analysis to quality management and adherence to quality guidelines and norms.
• Implementing effective utilisation of ITIL best practices for IT operations; well versed with ITIL Processes: Change Management, Incident Management, Configuration Management, and Problem Management.
• Adroit in managing entire IT infrastructure with high level analytical abilities in designing and enhancing IT infrastructure
• High quality Customer Service provider, Project Collaborator / Technical Architect on client interfacing roles. Performed various technology deployments to create successful solutions.
• Excellent in resolving complex issues.

AREAS OF EXPERTISE:

Technical Skill Set:

IT Infrastructure Management:

• Virtualization powered by VMware ESX 3.0, 3.5, vSphere 4.1,Vsphere 5.5
• Windows server 2003/2008 /2012
• Citrix Xendesktop
• Microsoft Exchange server 2000/2003
• Active Directory administration in a multisite infrastructure
• MS Forefront security, Bright mail SMTP security products
• IBM Blade Centre, Server Racks
• EMC CLARiiON and HP EVA storage system
• High Availability site (HADC)
• Disaster Recovery (DR) site design
• MS Office Suite, MS Share-point, MS-Visio

Functional:

IT Infrastructure / ITIL:

• Ensuring that company policies are complied with in the administration of IT Infrastructure / Facilities after the new hardware and accessories review.
• Ensuring flawless knowledge transition on Active Directory / vSphere at onsite for various clients
• Providing a common terminology leading to better communication and understanding of what needs to be done, narrowing the gap between management and IT personnel that is based on international standards.
• Assessing IT requirements of the organisation in terms of software, hardware and other peripherals / products, and handle procurement of the same.
• Refining the process and aligning the ITSM (i.e. Remedy, Service now) tool towards ITIL best practices.
• Meeting SLA requirements without compromising on quality norms.
• Coordinating with internal & external staff to ensure that incidents are resolved as per service level targets and creating reports to analyse the service levels.
• Involved in project DR activity and Audit and creating flowcharts to document processes for IT audit reports.

Corporate Trainings:

IT Infrastructure Management:

• HP EVA 5000
• AIX 6.1
• VMware ESX 3.0
• PMP (Project Management Professional)
• MCSE 2012 Private Cloud

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Technical Consultant

Responsibilities:

• Managing 7000 + VDI (Virtual Desktop Infrastructure) users globally who are using VDI facilities to deliver their deliverables.
• Managing Vsphere infrastructure (Esxi5.5) to host Citrix Xendesktop using PVS and MCS Citrix farm.
• Managing Citrix Xendesktop 7.5 / PVS 7.7 / VRA to delivering desktop for global users.
• Managing AppSesne Desktop Now to manage and restrict the application usage on VDI and personalize the user settings on application and profile redirection / retentions.
• Respond to Service Now incidents from VDI users to address their VDI based and its third party application issues.
• Managing Citrix PVS servers for VDI image streaming for offshore users.
• Managing Citrix Delivery Controllers / Studio / Storefront in provisioning and managing static & random desktops for application users in offshore.
• Pushing MS patch to non-persistent VDI machines using MS SCCM tool to in line with VDI compliance expectation.
• Working with packaging team in case of any new application to be installed on VDI image to promote them in PROD as required.
• Handle critical P1 PROD issues via Alarm Points
• AppSense DesktopNow Migration which involves configure replication for AppSence EM and MC server to DR site with two way transitional merge / One way transitional merge using SQL 2012 DB’s
• Application Manager 8.9 SP1 from 8.6 SP2
• Environment Manager 8.6 SP1 from 8.4 SP3
• Performance Manager 8.3 SP1 from 8.1 SP1
• Management Center 8.7 SP1 from 8.4 SP3
• PVS 7.1 to 7.7 Servers migration and its VHD migrations to new farm in shared store with DR site in place using robocopy replication for VHD’s
• Migrated MCS based desktop to VRA automated standalone VDI desktops
• Cloned Existing MC desktops to standalone desktop to add them in manually in Studio to deliver to users.
• VHD disk expansions on existing image
• MCS (Persistent) template management using VRA (VMware vRealize Automation)
• AppSense Agents upgrade for 2000+ VDI persistent desktops.
• VM’s storage Migration (Trintri)

Confidential, Phoenix, AZ

Technical / Project Lead

Responsibilities:

• Managing 700 + VDI (Virtual Desktop Infrastructure) users globally who are using Confidential VDI facilities to deliver their deliverables.
• Perform issue definition, initial analysis and basic issue resolution.
• Perform initial troubleshooting to determine the nature of the issue.
• Create ticket and log all troubleshooting steps performed.
• Resolve basic Citrix related issues, connectivity problems and application related issues using existing KB (Knowledge Base) articles.
• Escalate issue to Tier-2 if it requires advanced skills or elevated permissions.
• If the issue is related to particular applications or other technologies and not the Citrix infrastructure, escalate the issue to the appropriate application or technology support units.
• If the issue is deemed important enough, escalate directly to Tier-3.
• Generate requests for additional issue resolution guides as necessary.
• Perform intermediate issue analysis and resolution.
• Identify root cause of issues.
• Respond to server alerts and system outages.

Confidential

Project Lead

Responsibilities:

• vSphere Build / Product testing in LAB for any Changes / implementation scheduled.
• Regular check on Vsphere compliance like VMware Tools / Patch / Utilization of VM’s & ESX using vFoglight / Virtual Center and plan for changes accordingly.
• Work with onsite team for P2V projects using VMware Converter.
• Creating Clusters with HA / DRS
• Handling escalated issues from L1 / L2 Teams
• Work with vendors like VMware / EMC for unresolved issues.
• Mentoring offshore team to ensure flawless Knowledge transition.
• Involving POC for any new products planning to implement.
• Worked on ESX 3.5 to Vsphere 4.1 Migration
• Working with CAB to justify any critical changes planned.
• Firmware up gradation on physical ESX servers

Confidential

Team Lead / Team Member

Responsibilities:

• Scheduling and implementation of the change requests for patches & updates on ESX servers with the latest releases quarterly using vCenter Update Manager.
• Installation, Configuration, Administration and troubleshooting VMware ESX .
• Administering ESX, & vCenter server using vSphere Client & vMA.
• Converting existing physical servers to virtual servers using VMware vConverter
• Creating Clusters for High Availability (HA) and load balancing cluster using Dynamic Resource Scheduler (DRS).
• Extending virtual disks, C: drives by performing a V2V or a helper VM / Diskpart
• Migration of Live Virtual Machines using vMotion & Storage vMotion, Troubleshooting issues relating to vMotion such as compatibility issues.
• Creating and managing Virtual Machines and Templates, Hot and Cold Cloning of Virtual Machines, customizing with Sysprep.
• Setting CPU & Memory Reservations, Shares and Limits.
• Patching & Upgrading ESX hosts with vCenter Update Manager
• Based on the requirement taking snapshot and full backup without stopping Virtual Machine.
• Developed, tested, and maintaining a disaster recovery plan for critical VM’s and application data.
• Firmware up gradation on physical ESX servers.
• Provide escalation support for issues and outages.
• RCA preparation and meeting SLA for RCA submission.
• Collecting Virtual inventory reports using power CLI.