SUMMARY:

• Participative, friendly and kind Project Manager (PM) with excellent client facing and team management skills, with over 15 years as a hands - on team player and leader with Agile; Scrum and Kanban skill paired with configuration and setup skills with multiple cloud based tools. Expert at Business Analysis (BA) using ITIL best practices with; Agile, Scrum, Waterfall or Network PM strategy.
• Declarative hands on Salesforce Developer/Configuration; OTB configuration of process and workflows. Experienced with International and off-shore business models and development teams. Digital Strategist, Comfortable with all e-commerce, social media, and email marketing tools.
• Comfortable with multiple currency and ambiguous ideas.
• I am an active change agent with hands on experience as a Network Engineer, Desktop Support person, Customer Service Representative, Call Center, declarative development OTB, and Logistics Management Experience in multiple business sectors including:
• Transportation
• Telecommunications; Broadband, Internet, SAT, BGan, Cell Tower, Frame Relay and OC12, T1, T2, T3
• Franchises, including POS and Royalty Collations, PCI compliance NACHA, EFT and Payment Gateways
• Health Care
• Legal - E-discovery and Contract Management
• Pharmaceutical
• Marketing and Social Media, Ecommerce
• Textiles
• Agriculture
• Finance; Banking, Investment, Insurance, Real Estate, Mergers and Acquisitions
• US DOD, Municipal State and Federal Government; 21 Points of Cyber Security (NIST Assessments)
• Retail
• Call Centers with CTI integration with either VoIp or Customer Premise

PM skills include; full cycle, from initiation, Planning, Executing, Monitoring and Controlling, and Closing. Controlling Scope, Quality, Schedule, Budget, Resources and Risk. Including Change Management, Vendor Management, and Human Resources Management. Skilled in Accounting and Profit and Loss Reporting. Utilizes AGILE; SCRUM, and Kanban, or Waterfall, critical Path methodologies. Flexible and creative leadership with an attitude of service. Use of JIRA, JIRA Portfolio, and Confluence, SmartSheets, Primavera, MS Project, etc.

BA Skills include; Active listening, Patience, Persistence, Documentation, Analytical skills, Conflict management, Communication, Requirements Analysis for Business and Systems, Gap Analysis, presentation, education, meeting management, investigation and ad hoc response to changes, creation of KPI reports of all kinds. Smoke Test and User acceptance and training of finished products. Identify Use Cases/User Stories, Run Use Case discovery workshops, Document requirements, Analyze requirements and change impacts, Document standards, guidelines, and training materials. Tools, Rally, Service Now, Jira and more

IT Architect Skills include: ITIL best practice in looking at the systems and business requirements, examination of multiple solutions, current assets, software and hardware components with Database Admin and Data Mapping, documentation, presentations and schematic design creation with various tools like VISIO.

Software Tools Used: Salesforce.com, Microsoft CRM, Big Machines, APTTUS; Marketo, Pardot, Neolane; Eloqua, Quantum Digital Direct Mail, Adobe Product integrations; Ie Adobe Campaign/NEOLANE, Exact Target; DocuSign, EchoSign; SSO, APEX Data Loader, VisualForce, APP Exchange, and Adobe Creative Cloud Suite; CSS, HTML; Jira, Jenkins, GIT; GDMS, RFID, ITV/EITV, GIS Mapping, DOD SPOT, AMBERROAD; XML and EDI tools, GenTran; QuickBooks, Peachtree, PeopleSoft, SAP, ORACLE; VOiP/CTI, Reynolds and Reynolds and BlueBird Logistics, AMAZON API gateway and PayPal, HubSpot, SmartSheets, Docusign, Zapier

TECHNICAL SKILLS:

• Communities and Self-Service Portals
• Marketing Cloud
• Adobe Campaign (Neolane)
• Pardot
• Exact Target
• Marketo
• Eloqua
• Twitter, Facebook, Word Press, Radian 6, Buddy Media, Active Audience
• Sales Cloud
• Web to Lead
• Inventory and Forecast
• APPTUS Quote to Cash with Excel integrations
• Big Machines Configure Price Quote
• Service Cloud
• Web to Case
• Live Agent
• Self Service Portal
• Knowledge Base
• Out-of-the-Box Configuration
• Roles, Profiles, Permission Sets, License Assignment
• Applications (APPS), Objects, Fields, Page Layouts, Record Types
• Master Detail Records, Lookups
• SSO
• Triggers, Workflows, SQOL, DML
• Lists, Reports, Dashboards
• Workflows and Approvals
• Visual Force Pages
• Data Management; import/export
• Data Loader
• Sandbox, Change Sets, Migrations
• GIS tools for geo code and routing, i.e. Boeing Tapestry, Honeywell, and GE VSAT
• App Exchange; Soap and Rest technology integrations
• Salesforce1 Mobile Applications
• Designing with Lightning
• APEX DATA Loader and other ETL tools
• DML and SOQL Query
• Reporting Tools, DOMO, WAVE, iDashboard ( I Don’t prefer WAVE---I like Congnos, Cast Iron, etc)
• SSO, Okta and Active Directory type solutions
• Force.com with Visual Force and CCS with HTML
• Understanding of .NET, JAVA, and scripts

PROFESSIONAL EXPERIENCE:

Confidential

Senior Project Manager

Responsibilities:

• Full Life Cycle Project Management; captured $250M and produced 2200 jobs
• Set up e-commerce, Facebook, webpage with CRM interface to capture leads in SFDC
• Setup CPQ with SFDC Work Orders using Adobe with Quickbooks EDI interface and E-Mobile to capture Delivery Tickets, for proper invoice and accounting
• Managed all LOA and SPOT data for HR reporting within SFDC
• SLA contract Management within SFDC to control service of equipment and HR rotation out of country for personnel
• Negotiated with Government Leaders and registered entities with the JCCS and AISA, kept all records in SFDC for quick integration into new RFP responses
• Implement DOD Industry tools for Major Vendors and sub-contractors
• DUNS, NCAGE/CAGE/SAMS/ORCA/MPIN/JCCS/ASIA and other business license
• Supplier Gateway with QucikConnect
• Exostar and Managed Access Gateway (MAG) ( Confidential, Lockheed, etc.)
• Supply Chain Portal (Logistical)
• Supplier Portal Access (Business Relationship)
• OTP security (Phone)
• Registration of PMI (Risk Assessments)
• Personal Interview for Proof of Person
• EDI
• Order Management
• Purchase Orders/Purchase Order Changes
• Shipments/Stocking Units
• Receipts
• Invoices
• Service Invoices
• 21 Points of Cyber Security (NIST Assessments)
• Winning RFP Responses for 21 Points of Cyber Security; NIST Protocols for DOD security

Confidential

Program Manager

Responsibilities:

• Full Life Cycle Project Management
• Setup and trained team on Change management, JIRA, GIT, Jenkins
• Met with Stakeholders for Discovery and present GAP reports, deliver KPI dashboards and Reports in SFDC as requested
• Re-Designed entire SFDC security model for cost savings and access control
• Created iterations of objects, fields, page layouts, workflows, validation rules etc.
• Implemented SSO within SFDC and created Tabs (OBJECTS) within SFDC to collect data from outside systems to deliver a single access point within SFDC
• Investigated Echo-sign, e-docs and similar products for future contract management
• Negotiated permission set licenses to add on to Force.com licenses for cost saving acces
• Managed Change Sets, Sandboxes, JIRA sprints
• Created USE Case and User Stories
• Gap Analysis of current build and changes needed to implement either Pardot or Marketo
• Worked with Sales, Marketing, Service Cloud, with Live Agent, Knowledge, Communities
• Cleaned and manipulated data for import into SFDC using Dataloader

Confidential, Denver, Colorado

Senior SFDC Project Manager and Administrator

Responsibilities:

• Full Life Cycle Project Management
• Managed upgrades of Sales, Marketing, Service Cloud, with Live Agent, Knowledge, Communities
• Setup and trained team on Change management; JIRA, GITHUB, JENKINS
• Met with Stakeholders for Discovery and present GAP reports, deliver KPI dashboards and Reports in SFDC as requested
• Re-Designed entire SFDC security model for cost savings and access control
• Implemented SSO within SFDC and created Tabs (OBJECTS) within SFDC to collect data from outside systems to deliver a single access point within SFDC
• Set up SFDC knowledge
• Implemented Live Agent
• Communities
• Managed content delivery in global market with various currencies, keeping the header and footer content and brand consistent across all markets
• Managed local and off shore development teams
• Created iterations of objects, fields, page layouts, workflows, validation rules etc.
• Cleaned and manipulated data for import into SFDC using Dataloader

Confidential, Washington, DC

Marketing and Sales Director and Program Manager

Responsibilities:

• Increased revenue 200% year over year and captured 1250 Franchise Clients
• Implemented Marketing, Sales and Service Cloud as PM and BA for clients, directed off shore teams for custom development

Confidential, Colorado Springs, Colorado

Responsibilities:

• Tier 3 Support of Broadband Cable, 350,000 customers in the Chicago Market