SUMMARY:

• Certified Agile Scrum Master
• Certified Scrum Professional CSP
• Agile Coach
• Agile strategies
• Experience with Lean and Kanban, Scrum and XP
• MBI clearance Moderate Risk Background Investigation
• Leading SAFe Framework trained
• Tailored Agile processes based on customer need, keeping the processes always aligned to the Agile Manifesto
• Rally Super User
• RTE duties
• Ensure solutions adhere to enterprise standards. May be aligned to an applications or a technology stack
• Excellent leadership, coaching, negotiation, facilitation, collaboration, presentation & training skills
• More than 20 years of structured SDLC
• Ability to work effectively with all levels of the enterprise

TECHNICAL SKILLS:

Tools: ALM, IBM JAZZ Concert RTC, Rally, JBOSS Fuse, Apache Camel, JENKINS, MicroPact Entellitrak Nuxeo

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Project Manager/Scrum Master

Responsibilities:

• Assist team of 13 with the onboarding processes of both Internal Revenue Service and Purisolve
• Coordinated efforts of training required by Internal Revenue Service
• Approved Time sheet and Paid Time Off
• Coaching enterprise on SAFe level 3
• Collaborated with management on best practice for the enterprise
• Facilitated daily standup
• Facilitated Scrum of Scrum
• Facilitated Sprint Reviews
• Used IBM JAZZ CONCERT RTC for all Agile reporting, Burndown, Kanban, Feature Creation, Story Writing, Admin of users etc.
• Assist enterprise with Agile Transformation
• Used innovative strategies to deliver collaborative efforts for product research
• Coaching Scrum Masters and teams as needed for best practice
• Continuously motivating teams on being self - organizing
• Mentor teams to the best practice of agile
• Performed SAFE ScrumXP Team Self=Assessments team and enterprise
• Assist Product owners duties with backlog maintenance, priority and presentation
• Assist teams with Gherkin, BDD, TDD, and XP

Confidential, Dallas, TX

Scrum Master /Agile Coach

Responsibilities:

• Facilitated daily standup
• Facilitated Scrum of Scrum
• Facilitated Sprint Demos
• Rally user of all Agile reporting, Burndown, Kanban, Feature Creation, Story Writing, Admin of users etc.
• Develop and Facilitated knowledge transfer sessions
• Direct responsibility for the Sprint Planning function within assigned areas.
• Provide status of work taking place within the sprints to Project Managers and others as required.
• Monitor progress and take action on issues that inhibit progress by the development or business.
• Escalate issues to project managers and others as necessary.
• Participate in release planning and other ceremonies meetings to provide insight to capacity and other constraints that may exist.
• Assist to manage project scope and participate in the formal change control process, including the development of impact analysis when necessary
• Work with teams to develop and maintain accurate project plans.
• Responsible to identify alternatives to solve the business and/or technical issues that arise.
• Work with teams to identify dependencies across organization
• Coach team in best strategies for development/testing such as TDD, BDD, Extreme
• Evaluate teams efficiencies and deficiencies
• Used and trained in Leading SAFe practice
• Mentored enterprise teams on Scale Agile Framework
• Coach on effective collaboration
• Performed enterprise assessment of teams
• Coach through conflict
• Perform team assessments
• Public Acknowledge teams growth
• Assist team in creating Team Rules

Confidential, San Antonio, TX

QA Analyst (Consultant)

Responsibilities:

• Worked closely with Product Management and development team members to understand features and create robust comprehensive test plans to verify functionality
• Performed exploratory testing and acceptance of new features as part of an Agile development process
• Developed tests for continuous regression testing
• Identified defects through systematic testing (following both technical and business specifications), help developers reproduce errors, and ensure that defects are fixed
• Serviced clients by writing and executing test plans for their fully-integrated systems to validate functionality, interoperability, and data integrity within the IT testing guidelines
• Participated throughout the design and development process, analyzing features to point out weaknesses or inconsistencies
• Performed test maintenance on both manual and functional tests
• Meet testing deadlines within System Development Life Cycle (SDLC)
• Maintained record of test discrepancies, using designated QA tools
• Provided testing status to appropriate IT and client management
• Facilitated morning Stand-Up
• Updating sprint status and stories statuses
• Reviewed burn-down charts with team on their progress
• Using Rally and Quality Center to associate defect
• Removed road blocks for team members
• Report status to management
• Facilitated all sprint ceremonies Sprint planning meetings
• Facilitated Sprint Retrospective

Confidential, Dallas

Project Manager/QA (Consultant)

Responsibilities:

• Project Managed all efforts for new MC75 Rollout using the Windows Mobile version 6.1
• Coordinated rollout for all plants in the US totaling 80 plants
• Coordinated efforts with third party vendors with all Reddy Ice requirements for new handhelds
• Coordinated in house training efforts for helpdesk
• Involved with vendors QA testing
• Performed CAT (Customer Acceptance Testing)
• Provided initial user support on rollout
• Developed an IT Helpdesk Customer Service Survey to better measure helpdesk agents on their customer service skills using customers response
• Assisted customer with various problems and minor training issues on the Motorola MC 75 handheld, operating system Windows Mobile version 6.1
• Configured the MC75 handheld units while deployed via Remote Assistance tool MobiControl Manager
• Worked with third party companies to assist users with problems when required
• Validated handheld issues when handhelds were sent back to corporate
• Created RMA’s(Return Merchandise Authorization)for defective MC75 units

Confidential

Customer Service Agent

Responsibilities:

• Assisted customer care agents with all u-verse calls
• Assisted agents with frustrated customer calls
• Received customer and technician calls on various products of u-verse
• Assisted technician on installs and repairs by checking order status in OMS Clarify CRM and SCANR
• Ran required test to validate customer service in G2,SDP,LNP and BBNMS
• Remote access to customer’s PC to fix various issues
• Walked members through resolutions for issues
• Logged member issues and all test data pertaining to the issue
• Educated members on U-verse many functionalities and best practice of usage
• Handled all calls in a timely manner

Confidential

Site Administrator/Quality Center

Responsibilities:

• Managed new projects in Quality Center
• Updated user permission's i.e. Development, QA, PM, BSA etc.
• Managed the archive of completed projects into their respective completed project folders
• Added new users to Quality Center / Password resets
• Provided QC Application validation during patch upgrades or server moves
• Made admin changes to customize mandatory defect fields
• Setup/Modified new or existing user groups
• Customized Project entities i.e. Defects, Test Plan, Test Cases, Requirements, Test Set
• Modified any workflows as required for defects customization
• Administrator for Rational Test Manager performing all admin duties
• Administrator for Rational ClearQuest to add, update user permission’s and customize as needed per request

Confidential

Quality Analyst (Consultant)

Responsibilities:

• Used Quality Center as the repository for requirements, test cases and test scripts also used to execute test scripts
• Coordinated incident resolution meetings
• Validated data using Toad
• Facilitated daily stand-up meetings which covered issues, road blocks and status
• Gathered requirements for new projects from users
• Delivered weekly status to upper management
• Participated in Go, No Go meetings for projects
• Subject Matter Expert for new releases

Confidential

Quality Assurance Engineer (Consultant)

Responsibilities:

• Web tested Fidelity.com and other web services
• Developed test plans, test cases and test scripts and executed test scripts
• Executed regression testing
• Participated in daily incident triage meetings
• Used Rational Clear Quest for defect tracking
• Created testing metrics from Rational Clear Quest to expound on defect trends and lifecycle traceability
• Worked with automation script team on script testing and migration

Confidential

Data Warehouse Quality Assurance Analyst/Agile Scrum Master (Consultant)

Responsibilities:

• Execute test for Data warehouse
• Create and execute sql queries for testing
• Manage projects testing efforts for 6 testers
• Write LOE (level of effort) for testing
• Experience testing Ab Initio Graphs
• Familiar with agile methodologies
• Coordinate sprints
• Performed Agile Scrum Master duties creating burndown charts, creating parking lot for teams updates, remove task completing issues for team members
• Communicate updated and changes a required
• Facilitated standup meetings every morning and any emergency meetings
• Made suggestions to team to better processes
• Directed team in a positive direction to continue progress through sprints
• Liaison for UAT testing.

Confidential

Quality Assurance Analyst/Tester

Responsibilities:

• Execute test for software packaging for various software’s using ManageSoft software deployment
• Create Test Plans, Test Scripts and execute test scripts for QPT automation testing tool
• Reported defects via Mercury Interactive Test Director also executed test from Test Director
• Redefined QA testing methodology Weekly status reports to department heads
• Review documentation for ambiguity and functionality
• Communicated with Microsoft pertaining testing Microsoft package deployment
• Oversee project from all aspects validate documentation is complete for review.

Confidential

Quality Assurance Analyst/Agile Scrum Master

Responsibilities:

• Execute regression test case
• Create Test Plans, Test Scripts and execute test scripts for AMDOCS Billing Platform ENABLER and dealing with major modules of CRM, OMS, EPC, A&F, Rating, AEM, Billing/Invoicing & Documents
• Assured best QA practices are followed.
• Review Amdocs Billing documentation for ambiguity and functionality
• Facilitated project meetings
• Interface with developers and Business Analyst for proper understanding of requirement to get a Level of Effort for development.
• Report daily status to executives
• Coordinate sprints efforts
• Performed Agile Scrum Master duties creating burndown charts, creating parking lot for teams updates, remove task completing issues for team members
• Communicate updated and changes as required
• Facilitated standup meetings every morning and any emergency meetings
• Made suggestions to team to better processes
• Directed team in a positive direction to continue progress through sprints