Project Manager, resume TX - Hire IT People

Objective:

Part Time Work Wanted, All Tuesday and Wednesday, most Evening Availability Only

Education:

2003-2010 Tennessee State University, Nashville, Tennessee, Psychology, B.S

Work Experience:

2012-Confidential,TX, Project Manager, August2012 to present-project manager, sampler, data fielder for internationally known marketing company, servicing polls and surveys through online management, with primary duties and systems similar to SPSS sampling.

2011-2012, Confidential,Dallas, TX, Corporate Office Care Specialist, April 2011 to August 2012-Manage customer resolutions for escalated customer service incidents not resolved at the call center level, with a primary focus on written email responses to members, online account management, and legal assistance in a national corporate office.

2009-2006, Confidential,Frisco, TX, Team Coach,August 2009-October 2009-Supervised teams of 15-20 reps in technical department for wireless phones and devices. Manage weekly time records and monthly performance stats to achieve the sites metric goals. Coach and mentor representatives from onboarding process to careering and attrition; Senior Representative, July 2008-August 2009-Assistant to team coach, responsible for day to day quality assurance and metrics. Handled escalated calls and similar customer facing issues; Confidential,October 2007-July 2008-Troubleshoot phones, data devices, and wireless network for T-Mobile customers; Confidential,(Nashville, TN), May 2006 - October 2007-Account maintenance, phone upgrades, preliminary technical assistance. Outlook, Internet, ICM, IHLR network interface, Sap, Streamline, etc.

2004-2005,Confidential,Nashville, TN, Kiosk Manager, August 2004-June 2005-, demonstrations, T-Mobile indirect dealer accessories, video games, electronic gadgets., quota based commissions, travel required to multiple locations,

2003-2004, Confidential,Nashville TN, Sales Clerk, August 2003-April 2004- Hecht\'s (now Macy\'s) Men\'s department, cashier, and commission based sales in men’s dressing department, inventory and loss prevention

2002-2003 Confidential,Nashville, TN, Telesales Representative, August 2002-August 2003-Inbound wireless phone sales with base plus commission, monthly quotas set and achieved, processed credit applications and approved additional lines of services based on results, new employee mentor

Skills and Extras:

Software Outlook, PowerPoint, Excel, Word, Photoshop, Internet Explorer, Mozilla, Audacity, HTML, SPSS, SAP, Blackberry Desktop, Windows Mobile, CAD, Wireless, HVAC load ratings (AHRI, etc.), conversational Spanish
Extras Hopeful MBA candidate, part time tutor, , part time band member, writer, community volunteer

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