SUMMARY:

Confidential is successful Information Technology Management professional, with 18 years’ expertise in designing, developing and implementing technical solutions for major banks and insurance companies.

• Expert in managing diverse skills from business and technology areas - Business analysts, Subject Matter Experts, Data Scientists, Data analysts, Communication Leads, Systems Analysts, System Architects, QA Analysts, Senior Software Engineers, Networking professionals.
• Increased productivity of the teams by establishing and maintaining Core Competency (skills/resources)
• Provide line management, technical and thought leadership, Detail oriented, strategic planner, leader and able communicator
• Prepare annual budgets, project plans for the organization, Cost benefit analysis, Joint Application Design and adapting industry Best Practices
• Proficient with ECM, CCM, CRM technologies from major vendors such as AVAYA, SalesForce, LiveText, MS CRM, Siebel CRM. Successfully managed implementation of retail banking customer services center for Canadian Imperial Bank of Commerce and Confidential .
• Successfully implemented Customer master data management solutions for Insurance Corporation of British Columbia ( Confidential ) and Confidential to meet the goals of initiative to Know your customer and 360-degree view 8 years expertise.
• Successfully implemented Anti Money Laundering (AML) solution at Confidential, Confidential and managed three (3) upgrade/maintenance releases for Confidential
• Conduct performance reviews, monitor employee development, set employee expectations.
• Provide constant motivation and mentoring to improve team productivity
• Delivered major projects at multinational financial institutions, mortgage banks, Credit Bureaus and Internet Startups with budgets ranging from 0.5 Million to 5 Million dollars
• Managed and led multiple teams simultaneously with 8 - 125 members onsite and offsite
• Proficient in vendor selection and management - have worked in past with prominent technology vendors like Confidential, Confidential.

TECHNICAL SKILLS:

Hardware: IBM Mainframes, IBM AS/400, IBM Risc, SUN and IBM PC Compatibles

O/S: OS/390, OS/400, Windows, SUN Solaris, AIX, Linux, DOS

ERP/CRM/CCM: Oracle Business Suite & Fusion SalesForce, BaaN, Siebel CRM, PRM, UCM & Siebel Analytics, SAP, SAP B/W, AVAYA, MS CRM

Computer Languages: C, C++, .NET, Java, HTML, CFML, DHTML, XML, Power Builder, COBOL, PL-SQL, T-SQL, Perl, R-Basic

Databases: Oracle, DB2, MS SQL Server, Sybase, MS Access, FoxPro

Middleware: MQ-Series, Progress Sonic ESB, IBM WebSphere, WebMethods, WebLogic, iPlanet, IIS, Netscape Servers, ECXpert, HP OpenView, BMC Patrol

Business Intelligence: Business Objects, OBIEE, Oracle Analytics, Oracle Fusion, Siebel Analytics, Cognos, Informatica, InfoSphere DataStage, Hyperion, Informatica Data Quality Management, Infosphere Qualitystage

Tools: MS Project, ErWin, Rational Rose, Project Scheduler, Visio and MS Office Suite, Lotus Mail

PROFESSIONAL EXPERIENCE:

Confidential, Roseville, CA

Management Consultant

Responsibilities:

• Responsible for managing client relationship and delivery of projects and program for Confidential, Confidential, including enrollment, renewals and assessments for consortia of 18 counties of California
• Managed delivery of web based applications to implement changes mandated by legislation
• Managed delivery of infrastructure project to move several applications from legacy to modern virtualized environment.
• Managed project for the delivery of the telephony based Reminder Notification solution for 17 counties with external vendors. The added functionality to support pre-canned and ad-hoc SMS in multiple languages on demand and via batch.
• Contributed to development and implementation of Program and Project management practices using HP Project and Portfolio management solution.

Confidential, Edmonton, AB

Program Manager

Responsibilities:

• Responsible for managing client relationship and delivery of all Information Technology Services, Hardware and Consultancy to Alberta Innovates-Energy and Environmental Solutions (AI-EES) Alberta Innovates - BioSolutions (AI-Bio).
• Managed delivery of web based application to showcase research and related e-commerce solution.
• Managed conception and initiation to renew web properties of AI-BioSolutions and AI-Energy and Environmental solutions.
• Responsible to manage projects for Jobs, Skills, Training and Labor to consolidate SharePoint sites from, boardrooms inventory and standardization, rolling out WebEx training to all users with JSTL.
• Manage Program to implement Microsoft CRM for various departments of GoA and integration with AVAYA call/contact center management.
• Contribute to the efforts to establish ministry-wide Information Management efforts

Confidential, Edmonton, AB

Director Information Technology

Responsibilities:

• Corporate Information Technology Planning, Strategic Direction for selection and implementation of Information Technology projects.
• Vendor relationship management, recruitment and continued development of existing and new staff.
• Overall responsibility for management and delivery maintenance and implementation of technology solutions, office automation, telecommunications.
• Transformation of business needs to IT solutions, with high ROI.
• Successfully manage 2.5 million annual budgets for systems, hardware, infrastructure, telecommunications across the global offices spread in 5 countries, by retaining services of best technology partners.
• Negotiate with vendors to streamline expenses and eliminate wasteful expenditure.
• Managed development and implementation of IT Disaster Recovery Plan to maintaining business continuity in event of disaster.
• Managed development and implementation of Administrative Procedures (Policy) data access and storage Information Technology

Confidential, San Jose, CA

Sr. Project Manager

Responsibilities:

• Project Planning, Scheduling, Risk Management, Project Change Management, Issues Management.
• Manage communication plan for the Program/Projects and communicate with the stake holders (VPs, CEOs, CIOs) and project teams.
• Managed the project to define Customer uniquely and implemented Customer MDM and analytical solution to Know Your Customer at Confidential and Confidential .
• Managed implementation of Anti Money Laundering (AML) solution and 3 maintenance upgrades at Confidential .
• Managed implementation of Master Data Management solutions by Oracle/Siebel (UCM).
• Managed Data Quality Program and Data Cleansing Program for Confidential and Confidential
• Managed Implementation and Integration of Incentive/commission management systems by Calidus for Confidential and Confidential
• Consolidation of customer master databases to implement single Customer Master at Confidential and Confidential .
• Managed design, development and enhancements to Claims Management solution for Confidential (2004-12)
• Implemented Siebel UCM Customer Master Data Management solution ( Confidential )
• Defined Data Quality Strategy and implemented enterprise-wide data quality programs for Confidential, Confidential
• Managed creation of data transformation, data migration, inter-project data and task dependencies.
• Integrate Human Resource Management (HRM), Client Relationship Management (CRM) and Financial Accounting system using Sonic ESB (SOA) at Progress Software.
• Manage and Contributed to Requirement Analysis, Functional Specifications, Preparation of Cost Benefit Analysis reports.
• Managed and Contributed to Development and Design Conceptual Models, Logical and Physical Designs for enhancements to existing Data Warehouse.
• Managed Design and Development of Enterprise Applications Integration at Ameriquest moving applications from Operational Data Stores to Service Oriented Architecture (SOA). Build Quality Assurance Team to thoroughly test the project deliverables using Agile Methodology.
• Managed and Contributed to the Design and development of custom B2B integration solution with distributors, vendors and subcontractors.
• Implementation of BASEL II Compliance solution for Confidential and Hollandi Bank
• Integration of Retail Banking with Credit Card, T24 and BASEL II Compliance solution at Hollandi Bank
• Managed Siebel CRM - Requirements Analysis, Customization, Testing, Smart Scripts Design, Implementation of Call Center, eSales and integration of systems.
• Managed Implementation of CISCO call center management solution for retail banking customers of Confidential .
• Co-ordinate with various levels of users groups and business stake holders to define the requirements.
• Managed and contributed to Design data translation, migration and contingency plans interactively with the business community and get their approval.
• Managed design process and contributed to the development of data warehouse for CRMS using ERWIN.
• Managed to installation, configuration and implementation of Informatica Server and clients and repository creation.
• Negotiate and co-ordinate with Computer Operations department for smooth implementation and day-to-day execution of ETL Processes.
• Managed design and development of test cases and completed unit, integration and system tests for sales data mart system.
• Managed variances (bugs) interactively with Quality Assurance team to provide effective solutions.

Technologies: .NET, Sonic ESB, IBM Oracle OBIEE, Oracle e-business suite, Oracle Fusion, Hyperion, IBM WebSphere, Java, C++, Oracle, Informatica, Sun Solaris, Business Objects, Cognos, Siebel Analytics, SAS BW, Windows, IIS Servers, BackOffice Apps,

Confidential, Livermore, CA

Director Systems Integration

Responsibilities:

• Managed Design, Development, QA and Implementation of B2B systems integration product to connect back office applications with TradingProduce.com’s B2B Trading/Exchange engine.
• Managed Design and Development of Data Warehouse to analyze trades, trends for Agricultural Produce, Meats and Seafood verticals.
• Managed development of patented code matching modules to seamlessly integrate catalogs of exchange members.
• Managed Customer relationships, Interface Design and smooth integration of TradingProduce.com’s Trading/Exchange engine with customer systems.
• Managed Re-Design and Conversion of MS-Access based storefront system to Oracle 8i, Solaris based storefront system with ability to handle multiple stores and verticals.
• Responsible for selection, implementation and development, Back Office integration Tools and Technologies based on core competencies of TradingProduce.com.
• Responsible for vendor management and contract management.
• Responsible of selection, hiring and maintaining adequate staffing levels in Development, QA and Systems Integration departments.
• Managed teams of 10-20 members comprising of internal and external resources.

Technologies: C++, Java, Oracle 8i, Sun Solaris, AIX, DB/2, Windows NT, CFML, iPlanet EcXpert, MS BackOffice, Informatica, Business Objects, IBM Mainframe

Confidential

Project Manager

Responsibilities:

• Managed Enhancement & Integration of COINS (Mortgages Origination mainframe application) terminal on CIBC Mortgages Common Desktop platform.
• Managed Planning, Design, Construction & Implementation of web based Marketing Incentives System for Mortgages and integrated with external entities (Air Canada, Hudson Bay) using EDI & XML.
• Managed migration of infrastructure and implementation of new call center solutions by AVAYA for mortgage and loans servicing.
• Managed Enhancement & Migration of Mortgage Loans Pricing Engine to a 6-way SMP processor platform at CIBC Mortgages IT Operations from INTRIA-HP (service provider).
• Managed Planning of Y2K project to replace PC subsystems with Java applications.
• Managed pre-commission/implementation of Client/Server Loan Advancing System.
• Managed Data warehouse project using DB/2 and COGNOS tools for Decision Support Systems.
• Evaluated & Contributed to Design of Integrated multi-tier Loans Origination Systems.
• Selection and staffing of Development QA, Operations support departments.
• Revised development & QA processes and procedures for Client Server departments.
• Managed teams of 8-20 direct and indirect internal and external resources based on project.

Technologies: IBM Mainframes, RS6000-AIX, AS/400, NT, C/C++, Sybase 11, DB/2, IDBMS, WebLogic, COGNOS, Netscape enterprise servers, Java, MQ Series, IIS Servers, MS BackOffice