TECHNICAL SKILLS:

• VMware/vSphere Microsoft Exchange 2013/2008 EMC SAN
• Dell Server Specialist Windows Server 2012/2008 SolarWinds
• Active Directory MS SQL Server 2014/2008 Cisco IOS and telephony
• Microsoft Office 365/2013 Windows 8.1 Professional AutoCAD
• Microsoft Dynamics ERP ITIL trained Symantec and McAfee

PROFESSIONAL EXPERIENCEl:

Confidential, York, PA

Contract IT Facilities Project Manager

Responsibilities:

• Revised and implemented new workflows for the various functions of the IT Facilities department using Remedy Help Desk software and ITIL to improve customer service levels.
• Developed annual and quarterly performance metric reports to drive continuous departmental improvement.
• Created a new database structure to maintain an accurate inventory of networking and power distribution hardware in more than 300 data closets corporate wide in multiple locations across four counties.
• Standardized all infrastructure standard equipment selections including UPS, PDU, ATS, room cooling and physical security devices to improve efficiency and reduce spending.
• Mentored internal IT Facilities technicians in infrastructure best practices for improved data closet remediation, performance and power redundancy.
• Participated in senior management meetings to improve corporate development projects to ensure positive results within schedule and budgetary guidelines.

Confidential, Windsor Mill, MD

Information Technology Manager

Responsibilities:

• Managed the IT department for the Centers for Medicare and Medicaid Enterprise Data Services Contract (EDSC).
• Managed daily operations to provide all network services including help desk and desk side team support. The user group included internal and external programmers, consultants and CMMI auditors in a very dynamic environment.
• Led the upgrade and rebuild of two virtual Hyper - V hosts and also the physical to virtual (P to V) server conversions for more than 50 servers.
• Directed the expansion of the LAN and hardware infrastructure capacity from a 90-user to a 120-user Windows 2012 Active Directory environment.
• Managed the upgrade of all user laptops to Windows 8.1 from version 7 operating system.
• Developed and submitted performance metric reports to senior management on a weekly basis to drive continuous department improvement.
• Consistently provided 99.9% network uptime, guaranteed data availability, and accelerated disaster recovery capabilities.
• Monitored and managed the day-to-day workload of the IT department using SysAid Help Desk software to continually improve customer service levels.
• Maintained the hardware and software inventory using SCCM and SCOM. Performed the ongoing acquisition of all computer hardware, servers, software, and peripherals.
• Created and managed the capital and expense budgets to stay within and identify opportunities to reduce the department’s projected annual costs. Year-over-year spending reduced by 30% while increasing efficiency and productivity.
• Prepared needed additional site security policies and procedures.
• Led the securing of more than 200 servers, desktops, and notebook PCs to FISMA, CMS ARS, NIST and DISA STIG security compliance standards.
• Assisted in setting up automated security information and event management of software application security logs.
• Ensured that new wireless antenna installations complied with IEEE 802.1x security standard.
• Established the use of FIPS 140-2 compliance encryption standards for all desktop and server hard drives.
• Continually reviewed computer hardware selections, both server and client, while making cost and performance improvements.
• Mentored internal IT personnel for improved customer service and personal skill development.
• Participated in the site management of outside corporate development projects to ensure positive results within schedule and budget.

Confidential, Owings Mills, MD

Director of Information Technology

Responsibilities:

• Designed and directed a complete upgrade and rebuild of the IT department of this leading dental practice consulting firm, with locations in Maryland and Arizona.
• Expanded the network and hardware infrastructure capacity from a 60-user to a 115-user Windows 2012 Active Directory environment.
• Converted 30 servers from physical to virtual in a VMware mirrored, hosted environment.
• Managed the daily operations of the IT department to provide all network services including help desk and desk side team support. The user group included internal and traveling consultants, trainers, and dental clients.
• Consistently provided 99.9% network uptime, guaranteed data availability and accelerated disaster recovery capabilities.
• Maintained the inventory and performed the acquisition of all computer hardware, servers, software and peripherals.
• Created and managed the annual budget.
• Completed the relocation of the Phoenix, Arizona office’s network infrastructure to a newly acquired Tempe, Arizona location ahead of schedule and under budget.
• Responsible for the Avaya phone system and the continuous improvement of all programming.
• Prepared a new disaster recovery plan and procedures for the IT department. Created a new site restoration book, now a benchmark for the corporation, including shutdown/startup procedures for the site’s main data center.
• Continually reviewed computer hardware selections, both server and client, while making cost improvements. Under my direction the department achieved a 50% reduction in annual hardware and software costs.
• Collaborated with the training department to develop new employee continuous software training improvement plan.
• Conducted corporate management interviews to determine needed areas of improvement and developed a comprehensive strategy to achieve those new goals.
• Mentored internal IT personnel for improved customer service and personal skill development.
• Managed the projects of outside developers to ensure positive results within schedule and budget.

Confidential, Cockeysville, MD

IT Manager/Sr. Systems Administrator

Responsibilities:

• Redesigned and managed the growth of the IT infrastructure from a 60-user to a 220-user Windows XP Active Directory environment for the space and defense division of this international manufacturer of advanced technology batteries.
• Managed the IT department to provide all network services including help desk and desk side team support.
• Managed and reduced the budget to 20% below projected budget.
• Participated on the site team designing and developing a new 50,000 sq. ft. manufacturing space for the Space Division.
• Managed the installation of the new Cisco VOIP integrated phone system.
• Managed the installation of new redundant 208 Volt main power feeds, a roof-top generator and two server rack UPS batteries for the data center infrastructure.
• Prepared the disaster recovery plan and procedures for the IT department.
• Specified computer hardware resulting in 35% cost improvements.
• Collaborated with the HR department to develop new employee software training plan.
• Conducted corporate user surveys to determine needed areas of improvement and developed a strategy to achieve those new goals.
• Managed and mentored two Systems Administrators and a Desktop/Laptop Support Technician on a daily basis.
• Designed, upgraded and managed the installation of the new Category 6E cabling infrastructure from a CAT5 standard architecture.

Confidential, Columbia, MD

IT Manager

Responsibilities:

• Created and managed the IT department for a 100-user Windows 2000 Active Directory environment for the corporate headquarters of this international, multi-billion dollar, Germany-based environmental engineering company.
• Designed and built a complete Dell network environment.
• Managed the physical relocation of the entire network to a new building.
• Designed and managed the installation of the new Category 5 cabling infrastructure in the new building.
• Managed all vendor contracts and accounting, instituted new vendors and developed contacts.
• Developed and implemented a help desk/trouble ticketing system.
• Conducted internal user training events including new product courses and documentation.