Emergency Operations Manager Resume

SUMMARY:

To successfully apply my technical experience and learning skills in the information technology field. Apply my troubleshooting skills to help solve problems to make the working environment as conducive as possible.
Combine my good communication skills with excellent technical knowledge; provide strong work ethics and customer satisfaction.
A productive, dependable, team player with excellent communication and organizational skills.
Proficient in computer maintenance and networking
Creative writing skills and experienced in project management.
Managing systems; ensuring systems run properly and perform basic troubleshooting when problems arise.
Data management imputing and editing data using Excel and other data entering software.
Knowledgeable in the basic maintenance of mobile devices (cell phones, tablets)
Got all cases received at the emergency response center were acted on in an average of six hours.
Change the staffing system at the emergency response center to ensure that all case management team members work for an eight hours shift each day.
Negotiated salary raise for case dispatch team to ensure they got 25% rise in their salaries.
Ran an uninterrupted daily breakfast show at Africa Independent and produce evening news on week days.
Was President of students at High School to ensure students compliments are heard by school authorities to maintain a cordial relationship between students and school authorities.

TECHNICAL SKILLS:

Computing troubleshooting and maintenance.
Skilled in the use of Windows (XP, 7, 8 and 10) operating systems, Mac OS, IOS and Android systems.
Skilled in the use of Microsoft Office Suit
Website management; operating a web page for organizations.
Basic networking skills. Managing networks and troubleshooting connections.
Skilled in the use of Corel Draw

PROFESSIONAL EXPERIENCE:

Emergency Operations Manager

Confidential

Responsibilities:

Run and maintain the emergency response data system at the Ebola Emergency response center using SQL server
Provide technical support to various response teams at the Ebola Emergency Response center.
Provide administrative support to CDC Data entry team responsible for collecting and entering data on the epidemic.
Manage data from Call Centers flow and supervise dispatch team to ensure all cases in the Western area of Sierra Leone are acted upon.
Laisse with the District Alert Center Coordinators on all eHealth matters concerning operations, finance and general HR issues.
Update the electronic database monthly and provide an electronic copy to the Operations Manager; a hard copy is printed, signed and filed in the assets box file.
Manages the asset database systems through efficient and accurate asset documentation, processing and retrieval.

Call Center Dispatcher

Confidential

Responsibilities:

Dispatch suspected Ebola calls to field response teams and alert centers.
Follow up with various response teams to get feedback if dispatched cases have been acted on and the information of the patient.
Enter response case details into emergency response database.

Senior Producer/ Presenter/IT Support

Confidential

Responsibilities:

Layout Assistant and Website Operator

Confidential

Responsibilities: