SUMMARY:

• Senior Project Manager / Strategist Strategic, decisive leader adept in interpreting business needs to bridge the gap between technology, business leaders, and operations.
• Proven track record of effectively managing technology projects, including ERP or proprietary systems implementation and client onboarding.
• Resourceful manager with demonstrated success in devising and implementing innovative and practical solutions to complex problems; successful in takeover and completion of failing projects, systems architecture, requirements documentation, dataflow diagramming, and SSO / IDAM.

EXPERTISE AREA:

• Project Management
• SDLC / Agile Development
• Product Management
• Cost Control
• Data Flow Diagrams
• Change Management
• Systems Implementation
• Systems Architecture
• Concept Development
• Database Design & Migration
• Business & Technical Analysis
• Systems Integration
• Project Reporting / Scheduling
• Application & Web Design
• Strategic Planning
• Risk Management
• SSO / IDAM / System Security
• Information interpretation
• Professional Accomplishments
• Alert Logic

PROFESSIONAL EXPERIENCE:

IT Business Analyst / Project Manager

Confidential, Houston, TX

Responsibilities:

• Reviewed past failed and incomplete project initiatives. Gained consensus from operations for proposed technical roadmap.
• Created and implemented a plan for improved support of business processes with software solutions which increased efficiency, financial data visibility, and profitability.
• Performed analysis to identify business requirements to support quote to cash process. Performed value assessment of leading CPQ solutions. Made recommendation of solution alternatives.
• Implemented tool that streamlined the quoting process equipping leadership with pricing and quoting controls to increase annual revenue.
• Documented business requirements using DFDs and user stories. Investigated alternative software solutions. Presented recommendations of software solutions.
• Configured solution and migrated data which armed operations with invoicing and billing capability that supported evolving business model assuring accurate invoicing and collections which minimizes loss and increases profitability.
• Partner with Finance, Sales Ops, & product management to understand product evolution. Refined system architecture and relational objects to associate usage calculations to products and accounts.
• Enabled product evolution and sales which increased profitability and ability to compete in market segment.

Confidential

IT Project Manager, Houston, TX

Responsibilities:

• Reviewed statement of work and redefined project scope. Created a work breakdown structure and used WBS to identify remaining workload. Updated milestones and guided team to meet deadlines. Consolidated multiple technologies for single content management platform and launched a new consumer marketing site. Successful recovery of failing project saved multimillion dollar investment in new AEM IT platform.
• Identified stakeholders for council were executive leadership, volunteers, and operations members. Established guidelines for submitting change requests or additions. Implemented strategy for council to review and communicate decisions concerning changes to project scope. Empowered stakeholders to manage change, strengthened project communication, and prevented scope creep to ensure on time project completion.
• Trained analysts and developers on Agile software development in order to implement Agile strategies for AEM project. Established a biweekly development and release schedule to align project milestones and deadlines. Increased development productivity to bring project current; delivered new marketing website and client resource site on AEM platform.
• Implemented daily scrum meetings for project teams to communicate barriers and progress. Initiated agenda driven cross functional project team and leadership meetings. Created reporting standards using matrix, MS Word, and MS Project tools. Fostered open, clear communication between executive leadership and project teams that led to on time project completion.
• Performed analysis to determine best method to migrate data from multiple databases to Salesforce platform. Created requirements to identify migrating data and eliminate duplication for data migration. Initiated data migration schedule to ensure data transfer and quality assurance according to project time line. Successful release of Salesforce ERP to company operations on time and on budget. Migrated data from multiple databases and created a central backup of old data.
• Analyzed Adobe Experience Manager (AEM), Salesforce ERP, and SharePoint platforms to create requirements to develop secure single sign on (SSO). Identified development language needed to support API communication between platforms. Created business and technical requirements illustrating “as is” and “to be” for development team. Delivered a single secure point of access; validated sign on credentials, and granted access to data on all platforms based on user profiles.
• Analyzed operational, member, volunteer, and customer needs. Evaluated paper processes, system gaps, process pain points and system expectations. Drafted business requirements utilizing “as is” & “to be” statements, created data flow diagrams and normalized data tables. Prevented data redundancy, normalized Salesforce & AEM databases, automated operational workflows, and delivered scalable information systems.

Confidential, Ithaca, NY

Consultant / Project Manager

Responsibilities:

• Reorganized business units to create functional development teams. Divided enhancements, defects, and customizations according system functionality. Formed teams with BA’s, developers, and QAs based on demand and backlog. Expanded proprietary financial information systems product to meet the demand of a growing client base; grew operations to over 200 employee development shop, and expanded market share in the financial and retirement division.
• Facilitated Agile project management strategies in order to lead calculation teams to successful software release. Prioritized enhancements and defects in order to determine development schedule. Acted as scrum master while maintaining a two - week development and testing schedule to align with organizational product release schedule. Innovated and released secure, dynamic financial / retirement software on time and on budget.
• Analyzed partner firm TIAA Cref and Envisage internal IT infrastructure. Designed system architecture layout using dataflow diagrams. Created requirements utilizing “as is” and “to be” illustrations, database mirroring plans, and designed security protocols.Relaunched larger scaled financial /retirement information systems on time and on budget; implemented security protocols &procedures to supersede partner firm rights given a failed partnership.
• Coordinated efforts to organize data, eliminating redundancy and facilitating database normalization. Customized system layout, views, and reports per client requirements. Transitioned plan documents, proprietary content, and defined benefit regulation constraints to proprietary system. Maintained project scope, schedule, costs, & risk. Implemented content management and plan administration tools, migrated data, and released proprietary software for client on time and on budget.
• Analyzed .net and java platforms to identity best method for IGO/NIGO, STAC, and MVAS systems to communicate with SAP ERP. Wrote requirements based on analysis using “as is” and “to be” statements to illustrate technical specifications. Developed partnership with proprietary systems and SAP to ensure systems communication, accurate data flow, and effective operations integrations for Envisage.

Confidential, Kingwood, TX

Project Manager/ Implementation Analyst

Responsibilities:

• Designed the framework for implementation projects ranging from a single software product to purchase of a full software suite. Outlined training modules, data migration strategies, and created plan for system customization. Presented business plan proposal to senior management and parent company leadership. Immediate adoption and marketing of implementation product resulted in increased sales, high client approval ratings, and effective client usage.
• Redesigned training from 1:1 to an automated group training series including train the trainer sessions. Proposed new database integration technology for efficient data migrations. Created systems customization unit to partner with project manager to centralize system customization. Efficient use of man power, PMs managed more projects simultaneously, elimination of training gaps, efficient data migration, significant reduction of project costs and increased profits.
• Maintained advantageous client relationships, ensured strict confidentiality and security of client data, led efforts to organize data for migration, ensured software products were customized to client specifications, administered training sessions.Successfully completed client data migration and company system implementations on time and on budget.
• Coordinated with product managers to create internal database capturing client feedback. Wrote business requirements using “as is” and “to be” statements to illustrate functionality. Statistical representation of enhancement request, method of forecasting usage and ROI for enhancements, key metric indicators for prioritizing enhancements for development roadmap.

Confidential, Houston, TX

Project Manager /Implementation Analyst

Responsibilities:

• Maintained advantageous relationships with clients. Ensured strict confidentiality and security of data, led efforts to organize data for migration, ensured software products were customized to client specifications, administered training for administers and end users. Successfully completed client data migration and system implementations on time and on budget.
• Met with operational focus groups to identify intended usage, needed data, and system gaps. Confirmed positional roles and privileges. Created business requirements using “as is” and “to be” to illustrate system architecture. Successfully completed SAP implementation to VRSCO business units on time and on budget.
• Prioritized system enhancements and customizations back logs. Created business requirements utilizing “as is” and “to be” statements. Created test plans and addressed user acceptance testing. Completed development projects on time, systematically released updates to software and integrated software within operations.