SUMMARY:

• Nearly 14 years of IT Experience in application software design, development, functional, and implementation experience across diverse industries and transformational engagements on web and cloud technologies including project management
• Over 7 years of experience on Salesforce.com that include CRM and Force.com implementations
• Performed multiple roles of like functional consultant, solution architect and business analyst apart from program management for various SFDC programs across the industry verticals
• Handled Practice level responsibilities such as SFDC COE Setup & also being a Recruitment Lead in US for SFDC Practice
• Proficient in Salesforce.com design, configuration and deployment with experience on multiple CRM implementations involving Apex, Visual Force, Force.com, Web Services, Data.com and Salesforce1.
• Extensive business process design, solution architecture, and project implementation experience working with large multinational organizations.
• Skilled at assisting clients in distilling the core business issues that need to be resolved, the identification of Functional and Technical Requirements as well as the management of complex, multi - vendor project teams built to deliver solutions geared to realize specific business benefits.
• Track record of providing excellent client satisfaction and management of business partners.
• Facilitating client interactions and managing client expectations, ensuring quality, timeliness, and process adherence, proactive risk management,
• Excellent communication and people management skills varying from managing short deadlines and milestones to multi-year projects.
• Ability to work independently, with distributed teams and onsite team setting to deliver results.
• Excellent communication, presentation, and interpersonal skills and extensive experience working with customers, users, vendors, IT and sales organizations.
• Responsible for all Presales within the current Client Account.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Manager/Solution Architect

• Client is a High Tech Major in Data Communications & Telecom Equipment- Schaumburg, IL.
• Overall Account Management of all Salesforce.com projects executed by Confidential for the Client. Leading a SFDC team of 25.
• Worked with cross-functional business (Sales, Marketing, Channel) and technical (Integration, ERP, Business Intelligence, Web technologies) teams and external vendors for projects deployment and integration.
• Key Implementations include Account & Opportunity Alignment Transformation, Marketing Automation, Partner 360 program and Sales Way Enablement.
• Responsible for coordinating multiple releases on Salesforce.com platform and charting out instance strategy.
• Played critical role along with IT Leadership to lay down the internal governance processes and Salesforce.com best practices
• Architected, governed and implemented SFA projects, Case management solutions, Opportunity Management involving third party vendors to increase user adoption and productivity.
• Worked with business to align business strategy, estimate project time lines, resource planning and execution strategy.
• Leveraged cutting edge SFDC features such as Data.com and Salesforce1.
• Client is A High Tech Major in virtualizations - Fort Lauderdale, FL
• Enablement of partner management processes in Salesforce.com providing a 360 degree view of partner right from qualification to renewals. Handled multiple projects simultaneously.
• Key responsibilities included fit gap analysis and web services architecture design apart from leading the team.
• Client is a Large Confidential
• Handled multiple engagements for Customer in SFDC ranging from SFA implementations to pure Force.com Applications. Handled techno functional responsibilities apart from project management & delivery cutting across multiple projects.
• Key assignments included Sales Force Automation for Oral Care and Personal Health Care Division, Crisis Case Management Solution, Contact Us page design using Sites.
• Client is a Confidential
• The enhancements are aimed to improve the contact management capabilities within distribution division and also enhance event management functionality on SFDC platform
• Key responsibilities included design and configuration review, mentor tech teams along with the project delivery.
• Client is Oil field Operations Major
• The project aims at bringing all the divisions of Customer Organization to a common CRM platform to follow a standard sales process on SFDC.
• Key responsibilities included Business Unit specific implementation strategy, road map planning & project management

Confidential

Project Lead

• Client is a Large Pharma Multinational Company
• The project involved Ariba Buyer implementation. The objective of the project is to roll out Ariba Buyer in SUN (SUN is ERP) Markets. The scope of the work involved creating a base instance, gap analysis against Oracle instance, setting up SUN variant and then customizing the product as per the market requirements.
• Key Responsibilities involved Project Management
• Worked as a developer, module lead and onsite coordinator for this customer spanning almost 6 years in different web based projects
• Worked on ASP, Cold Fusion and Jave/J2ee projects