SUMMARY:

Over 18 years in the IT field with over 14 years of primarily contract - based project, program and product management experience, have served organizations as a key change agent delivering new product and service offerings increasing sales and bottom-line P&L dollars in addition to creating and optimizing IT, Business and project operations in general along the way. A results-driven, project-based operations expert with uncompromising integrity able to blend IT skillset with business acumen into meaningful strategic and tactical results. Proven via successful delivery of deliverables on all engagements listed often including scenarios where predecessors found success elusive.

TECHNICAL SKILLS:

Integration: EDI, SaaS, API, SOA

Object Oriented: .Net & Java

Mobile: IOS & Android

Web Front End: Bootstrap, AngularJS

Content Management: Adobe CQ (AEM), SharePoint, Open CMS, ECM

DB: Oracle, SQL, MySQL

Business Intelligence: MicroStrategy, Spotfire, Oracle BI, IBM BI, Google Analytics, MS SRS

Project Management: MS Project, JIRA, Clarity / Rally, Team Foundation Server (TFS), Rational Team Concert (RTS)

PROFESSIONAL EXPERIENCE:

Confidential, St Paul, MN

Senior Project Manager

Responsibilities:

• Working in the Financial Crimes PMO, assigned to program with Sept deadline tasked with meeting Confidential and industry compliance goals supporting same-day ACH transfer efforts underway across the enterprise.
• Responsible for critical path management, internal / external resource negotiation, status and PMO assigned deliverables while minimizing variances to time, scope and cost variances for the changes to their primary fraud detection solution under tight deadline with an inexperienced team.
• Reliably managed matrixed enterprise team of over fourty, to include near and off-shore resources as well as vendor teams in multiple time zones developing in both Agile and Waterfall SDLC’s
• Successfully managed monthly spend of $1.2Mil to include balancing MS Project forecasts and actuals against Clarity time tracking solution

Confidential, Seattle, WA

Senior Project Manager

Responsibilities:

• Key deliverables consisted of various large data file loads and respective vendor data feeds representing entire QualChoice Medicare Advantage dataset conforming to Optum’s data standards as inputs needed for risk adjustment service delivery
• Required project initiation, kickoff deliverables and baselined schedule for technical build and data management as well as including Optum’s services delivery workstreams requiring alignment with hybrid waterfall/agile SDLC and vendor methodology under a newly formed PMO at Catholic Health with limited/no experience in project operations

Confidential, St Paul, MN

Product Manager / Senior Project Manager

Responsibilities:

• Accountable for product roadmap and remaining v1.0 product implementations as well as re-planning, initiation and kick-off of v2.0 of their product consisting of county-delivered care assessments integrated with care management plans.
• Successfully facilitated DHS business team business process reengineering and user experience (UX) analysis, product issue remediation, migrating to Scrum-like SDLC sprints and implementing standardized project governance while improving product overall for the 2-4,000 user base

Confidential, Wayne, PA

Senior Project Manager

Responsibilities:

• Responsible for newest and largest solution implementation for Confidential ’s Aerial clinical care and clinical program management SaaS solution for their client United Health Group.
• Joining the effort in construction, was accountable for program and project management, clinical analysis and data integration deliverables for client’s Medicare Advantage focused SaaS implementations
• Created and managed multi-day, high-risk go-live deployment plan for entire implementation

Confidential, Eden Prairie, MN

Program Manager

Responsibilities:

• Engaged to work with international clinical program team to standardize and expand operations via strategic and tactical planning for first clinical program implementation(s) in Brazil.
• Leveraging client team in South America. Responsible for multiple projects including business intelligence, member portal development and support as well as the various clinical programs projects
• Accountable for requirements management and implementation of BI analytic and dashboard deliverables
• Responsible for member wellness portal management using Adobe Experience Manager (AEM aka Adobe CQ)

Confidential, Minneapolis, MN

Program / Product Manager

Responsibilities:

• Program ranged from six to nine projects involving horizontal and vertical communication management amongst multiple departments including Business Intelligence, Supply Chain, Sales, Digital Marketing and various IT teams.
• Oversaw analysis and deployment of multiple SaaS software integrations for their NetSuite ERP solution including Salesforce.com and related configuration and workflow changes.
• Additionally, managed integrations involving DocuSign, EDI, Ecommerce, web site, Android and Apple mobile applications via a SCRUM-based agile environment.
• Managed engagement of interim BI solution as a stop-gap prior to migration to MicroStrategy to include everything from requirements gathering/story creation to strategic planning and vendor management
• Working with advertising and marketing firms in Minneapolis and Chicago, accountable for RFP development, vendor selection process and implementation for holistic web redesign and mobile app build

Confidential, Plymouth, MN

Client Executive

Responsibilities:

• Lead strategic and tactical team changes needed to support bestbuy.com ecommerce operations via facilitation of Cisco Network and Data Engineering team engagements at times requiring operational process reengineering between Confidential data center and Best Buy teams.
• Responsible for leading Verizon service desk team, Best Buy .com team members and various vendors through disaster recovery planning to include designing, managing and testing DR test and recovery plans including DR standards development as well as data replication and disaster site readiness evaluation and testing for bestbuy.com
• Improved Verizon team’s operational readiness in support of business continuity and risk management SLA’s related to business resumption, RTO’s and RPO’s, risk identification and mitigations
• Implemented solutions by partnering with network, security, off-shore, near-shore, local and remote data center and various application teams under Verizon’s global delivery model in an ITIL environment

Confidential, Eden Prairie, MN

Senior Health Care Consultant / Program Manager

Responsibilities:

• Supplied program management expertise during commercial pre-sales and implementation engagements focused on Optum’s new Provider Network Optimization service.
• Guided new client PMO to ensure alignment with Optum strategic and tactical plans formed to address provider contract, reimbursement model, credentialing as well as related systems integration tasks. Facilitated all communication including drafting C-suite executive presentations and management of initial Provider interactions for network management team composed of VP and C-level consultants, expert clinical consultants, market-leading health care analytics specialists and in-market provider engagement specialists
• Delivered program schedule and budget tracking tool representing 20,000 hour, $8Mil+ professional services engagement to client PMO.

Confidential, Thief River Falls, MN

Program Manager / Product Manager

Responsibilities:

• Program / Product manager assigned to build a business intelligence capability for the $2Bil+, international electronic components distributor.
• Partnered with Lead Architect on Master Data Management (MDM), ETL, data structure and modeling activities to bring BI analytics and data management concepts from proof of architecture, to pilot, to project and into a program to include team building, PM mentoring and on/off-shore vendor management
• Spearheaded ecommerce BI program from scratch involving new-to-enterprise service oriented architecture (SOA) systems integration and custom application development for WebTrends, Tibco Business Events and Spotfire products to provide desktop, web, Apple and Android mobile apps / analytics to Sales, Ecommerce and Supply Chain constituents via a new data warehouse.
• Worked with Sales and Marketing groups to draft, improve and reengineer where needed the SalesForce.com current and future-state workflows