TECHNICAL SKILLS:

• Operating Systems: Windows 10, Windows XP> Windows 7, Mac OS X
• Software: Microsoft Office 365, MS Office 2000 - 2013
• Microsoft Excel, Word, PowerPoint, One Drive, Access, OneNote, Project, SharePoint
• Skype
• Adobe Acrobat Products
• Nitro PDF
• Cute PDF
• BlueBeam
• Autodesk AutoCAD Installation & Network licensing
• Autodesk Civil 3D Installation & Network licensing
• ArcGIS Desktop Installation & Network licensing
• Networking
• Cisco Routers and Switches
• Cisco VPN Client
• Global Protect
• Server
• Microsoft Server 2000 - 2012
• VMWare
• Encryption Software
• McAfee Endpoint Encryption
• MaaS360
• Bitlocker inTune (Encryption for Mobile Devices)
• Remote Support
• Remote Desktop
• Offer Remote Assistance Application
• Network Printing Setups
• HP
• Xerox
• Cannon
• Mobile Setups to include Setup Company Emails iPhone
• Android
• Blackberry
• Hardware
• Desktops
• Laptops
• Servers
• Surface Pro Tablets
• Android Tablets iPads
• Cisco VoIP

PROFESSIONAL EXPERIENCE:

Confidential, Denver, Co

Senior Technician / Global IT Project Manager

Responsibilities:

• Manages various Global IT Operations Projects, including, office moves, closures, openings, company integrations, and various other types of projects within Global IT
• Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
• Direct or coordinate activities of project personnel.
• Assign duties, responsibilities, and spans of authority to project personnel.
• Manage project execution to ensure adherence to budget, schedule, and scope.
• Maintain and administer computer networks and related computing environments including computer and server hardware, systems software, applications software, and all configurations.
• Perform data backups and disaster recovery operations utilizing Netbackup and Symantec Backup Exec.
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
• Configure, monitor, and maintain Outlook email applications in a MS Office365 environment or virus protection software, such Microsoft System Center Endpoint Protection and Trend Micro. Ensures proper security measures are implemented and maintained utilizing McAfee and bitlocker encryption technologies.
• Monitors the performance of computer systems and networks, and to coordinate computer network access and use within Microsoft Active Directory and utilizing Nagios, Landsweeper and Netflow monitoring tools.
• Design, configure, and test computer hardware, networking software and Microsoft operating system software. Work with the applications packaging group and system build design team in a Microsoft SCCM environment.
• Confer with network users and local business units about how to solve advanced existing systems problem by utilizing ServiceNow, and Footprints ticketing systems.
• Maintains disaster recovery and business continuity plans.
• Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system to include Cisco VoIP System and 3rd party vendors.
• Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
• Performs routine network startup and shutdown documentation procedures to include Change Management protocols within an IT Infrastructure Library (ITIL).
• Responsible for Health, Safety, Security and Environmental (HSSE) program for Global IT since its creation, including safety orientation, policy and procedures, and incident investigations.

Confidential, Reston, VA

Automatic Data Telecommunications Center Operator

Responsibilities:

• Provided secured SCIF voice and data telecommunications service to over 900 employees.
• Maintained and supervised a variety of telecom equipment.
• Was responsible for installation of software upgrades and daily operations of Message terminals.
• Installed and operated Software upgrades to the Special Operations communication terminals.
• Operated and re-keyed various cryptographic equipment.
• Prepared and processed classified Message traffic.
• Installed and operated STU-III and facsimile machines. Responsible for maintaining a Secure Voice Switch with over 600 phones.
• Provided computer support to customers.
• Assisted the electronic technicians with fiber optic cable installation.
• Performed basic circuit troubleshooting on communication circuits as required. Supervised, installed, operated, and performed unit maintenance on manual and automated telecommunications equipment, that linked mainframes, mini-computers and microcomputers to networks; supported various protocols and topologies.

Confidential

Tactical Telecommunications Center Operator

Responsibilities:

• Held a Top Secret with SBI Clearance. Responsible for troubleshooting and connectivity with surrounding units.
• Supervised soldiers performing installations, operations, and maintenance of Mobile Automatic Message Switching Van.
• Assisted the 93rd Brigade Syscom in originating, troubleshooting and programming the brigade’s TYC-39 database which were critical to each mission.
• Processed over 5000 classified messages and accounted for highly classified equipment as well as sensitive keying material without a single security incident. Participated in Desert Shield and Desert Storm