PROFESSIONAL PROFILE

Experienced PMI Certified Project Manager (PMP) in the telecommunications industry. Successfully led multiple projects in the customer service, marketing, engineering and operations areas by building strong project teams from resources assigned by various functional groups. Managed internal and outsourced resources, and multiple vendor relationships. Hands on project manager that developed project plans encompassing the full scope, detailed work breakdown structures and schedules of each project. Managed Change Control process and Risk Mitigation while keeping projects on track. Goal-oriented and resourceful in identifying and implementing methods to improve the project. Strong communicator responsible for all briefings and reports delivered to the project sponsors, business leads and executives. Projects have included complex, multi-platform infrastructure projects, product development, network and system migrations, IT development and business process improvements, user acceptance testing and end user training. USAF Veteran.

PROFESSIONAL EXPERIENCE

Confidential,(2008 - 2010)
Project Manager III (2009 - 2010)
Developed, maintained and published project plans utilizing MS project.
Planned and facilitated meetings to evaluate FairPoint's end to end processes and procedures including customer service, ordering, provisioning, installation, repair and billing.
Prepared documentation and reports showing project status, compliance and regulatory measures for executive meetings with the Public Utility Commission
Documented requirements for the upgrade of the Mobile Work Force Management tool utilized by the installation and repair groups.
Participated in the selection of contractors hired to complete an in depth analysis, and recommendations to improve end to end processes.
Program managed nineteen projects developed from the end to end analysis referred to as the Customer Development Improvement program.
First point of contact for all contractors and internal project managers participating in the Customer Development Improvement program.
Responsible for facilitating meetings to prioritize projects, review status and update senior management, stakeholders
First level contact for escalations.
Responsible for archiving all revisions documentation to include project plans, project schedules, reports, engineering drawings and UAT testing results.

Self-employed contractor - Project Manager (2008 - 2009)
Project Managed FairPoint's acquisition of Verizon's Northern New England call centers, installation of the Voice Activation Manager (VAM) IPRS network build and customer conversion.
Worked with internal customers (engineering, provisioning, marketing, product development and sales) and external vendors to develop project plan, scope and schedule.
Facilitated project meetings with internal and external team members.
Provided status updates and escalations.
Responsible for archiving all revisions documentation to include project plans, project schedules, reports, engineering drawings and UAT testing results.

Confidential, (2006 - 2007)
Project Manager IPTV
Project Managed engineering, marketing and product research for the company's new entertainment product initiative.
Researched new and existing technologies used to provide video services for the head-end and end- users.
Coordinated efforts of IT, Billing, operations and engineering to enhance the Work Force Management tool to support the IPTV installation timeframes.
Developed and managed project plans to support key strategic product implementation projects.
Interdepartmental liaison with all project teams.
Reporting of project progress, and issues to executives and business leads.
Worked with program providers to negotiate contract terms.
Responsible for meeting deadlines, defining and assigning tasks, issue resolution, facilitating brainstorming sessions, and all project communication.
Responsible for archiving all revisions documentation to include project plans, project schedules, reports, engineering drawings and UAT testing results.

Confidential, (2000 - 2006)
Senior Project Manager
Managed multiple interdepartmental projects, including network and switch builds, new product development and rollouts (including: DynamicT, Ethernet, VOIP),
market expansions, network re-grooms and cost savings projects.
Directed all project activities with 10-20 core team members comprised of senior executives, engineering, regulatory, sales, information technology, marketing and operations representatives.
Engaged legal, regulatory and other departments as needed to ensure all projects including Caller ID, Toll Free and new product development were in compliance with the FCC rules and regulations.
Responsible for meeting deadlines, defining and assigning tasks, cost/benefit analysis, issue resolution, facilitating brainstorming sessions, and all communication.

Confidential, (1999 - 2000)
Project Implementation Manager
Verified all dedicated service orders with customers and sales personnel to ensure accuracy.
Monitored orders throughout the provisioning process and escalated as required.
Communicated with customer and sales team throughout the order and installation process.
Coordinated installation with the customer, vendor and QWEST personnel.

Confidential, (1993 - 1999)
Project Coordinator (1997 - 1999)
Developed and documented processes, procedures and standards for the Centralized Order Management Group.
Verified all dedicated service orders with customers and sales personnel to ensure accuracy.
Monitored orders throughout the provisioning process and escalated as required to meet scheduled delivery.
Communicated with customer and sales team throughout the order and installation process.
Coordinated installation with the customer, vendor and MCI personnel.
Ensured the successful activation of dedicated and switched services including inbound and outbound voice, analog and digital data, frame relay, and Internet.

Switch Technician September (1996 - 1997)

Monitored and maintained the Greensboro, NC Major Switching Facility's DSC MEGAHUB 600E Switch.
Ensured that preventive and real-time maintenance was completed in a timely manner.
Utilized Information Performance Reports to provide proactive monitoring for customer's switched services.
Worked with Local Exchange Carriers and MCI personnel to troubleshoot, isolate and resolve problems.
Successfully completed the DSC MEGAHUB 600E Operations and Maintenance Course September 1996.

Confidential
Network Installation Technician (1995 - 1996)
Coordinated and implemented the installation of all networks switched services (Inter-machine Trunks, and
Feature Groups) with MCI personnel, Local Exchange Carriers and other Long Distance Carriers for MCI at the Greensboro, NC, Major Switching Facility.
Worked with Bell South, Sprint, AT & T, and other MCI Switching Facilities to coordinate and complete the conversion of the MF trunks to SS7 for FGD\'s and IMT\'s.

Multiplex Technician (1994 - 1995)
Maintained, installed and monitored digital and analog circuits at the network level to include DS0, DS1 and DS3s for MCI at the Greensboro, NC Major Switching Facility.Account Maintenance Technician (1993 - 1994)

Provided on-site customer support for installation and maintenance of analog and data circuits in Baton Rouge, LA.

U.S. AIR FORCE (1982 - 1993)

Honorable Discharge (1993)
Information Systems Control Specialist(1986 - 1993)
Inventory Management Specialist (1982 - 1986)

EDUCATION

Bachelor of Science in Technical Management
Associate in Applied Science, Electronic Systems Technology

PROFESSIONAL EDUCATION / Certification

Project Management Professional (PMP) Certification - Project Management Institute (2007 - Present)
Project Management Professional Preparation course (2004)
Telecommunication Project Management Certification (2002)
DSC MEGAHUB 600E Operations and Maintenance Course (1996)
MILITARY TRAINING (1982 - 1993)
Information Systems Control Specialist
Inventory Management Specialist
Quality Leadership Workshop
Professional Military Preparatory Course
Professional Military Leadership School
Supervisor Training
Instructional System Development Course Supervisor Safety

PROFESSIONAL AFFILLATION
Project Management Institute, PMI Metrolina Confidential, (2001 - Present)

Willing to relocate and/or travel