SUMMARY:

• Led the complex project for Verizon. This project was to reduce foot - print in Central offices ( Confidential Reduction) for allowing additional space for installation of next generation equipment (Saving of Millions of Dollars and improve efficiency).
• Managed all activities for successful system implementation.
• Provided status reports to Sr. executives on project.
• Innovative, Creative and resourceful Sr. project manager with experience in Program/Project management, Applications development, Confidential solutions, Security products and Professional services.
• Successful record of accomplishment working on complex applications and system implementations for global firms.
• Successful management of projects in financial, pharmaceutical, and consumer goods/manufacturing industries.
• Effective interpersonal and presentation skills, including the ability to interface with CxO Directors.
• Good relationship builder, strong communicator, excellent problem solver, “Go-To” person, team player possessing leadership and managerial skills.

EXPERTISE AREA:

• Project/Program Management
• Process/Quality Development and Product Life Cycle Analysis
• Client Interface/Team Building and Management
• Customer Management/Satisfaction
• Business Analyst/Sales Support
• System deployment
• SDLC/Agile/Waterfall/applications development
• Vendor Management/RFP
• Confidential /Data Center Migration
• MS Dynamics CRM
• InfoSec/Cyber Security products (Palo Alto Firewall, DDoS, SKYBOX, AVS, PKI, Message Scan, IDS, Gigamon)
• SharePoint/BMC (Remedy)/SeviceNow
• Service Providers Confidential (Cloud, MPLS, Network Circuits)
• Cisco IPT/Unified Messaging/video teleconferencing
• MS project/project Server, Word, Excel, PP, Visio, Access, MS Lync Communicator, PMBOK

PROFESSIONAL EXPERIENCE:

Sr. Project Manager/Business Analyst

Confidential

Responsibilities:

• Experienced in building relationship with key stakeholders and managing their expectations.
• Implemented complex business applications/system upgrades utilizing Agile and Waterfall methodologies.
• Achieved implementation of Program Management Office (PMO) solutions and managing strategic projects.
• Executed initiatives for growth strategy, strategic planning process and enterprise cost reductions.
• Designed workflow processes and have made recommendations for improving quality processes (design, implementation and standardization) and change managements utilizing ITIL practices.
• Executed detailed projects from inception to conclusion and have managed 6 other project managers, other cross function resources/teams and 3rd party vendors simultaneously and have been single point of contact (project owner) between all project stakeholders and been responsible for mitigation of risks and issues and implementation of corrective actions.
• Collaborated with all levels of client’s management team for requirements gathering and translating customer’s complex business requirements into cohesive and easy to understand documents.
• Negotiated and worked with business management to ensure all change orders were approved/captured and scope was within the designed specifications.
• Helped clients to define requirements and have experience in mapping user needs/requirements to technology solutions.
• Conducted meeting between technical/team members and other PM and ensured all project deliverables were progressed according to established processes and conducted regular status calls, tracked issues and escalated items and produced presentation, documentations and status reporting for management and VP.
• Analyzed business and technical requirements specified by contract for projects cross-team implications and operating environment dependencies and obtained concurrence on solutions from requesters throughout engagement.
• Coordinated design reviews with solution architectures and information security groups to evaluate possible technology solutions and collaborations between technology specialists.
• Identified potential areas where standards do not exist (ambiguity) or where existing standards need to change due to changes in business requirements or in technology environment.
• Created presentations for BT outsourcing capabilities and solutions to clients, responded to RFP requirements and service level agreements (SLAs), and managed vendors’ selection process.
• Provided mentoring for team members and trained PMs on project management methodologies.
• Responsible for all aspects of migrations, including Gap analysis, validation, provisioning, and system deployments.
• Achieved satisfactory score/status for on time, scope and within budget on completed projects.
• Utilized MS project for creating detailed project deliverables and managing and monitoring project activities.
• Led implementation of complex Cyber Security GxP compliance projects for Pharmaceutical companies.
• Led the successful implementation of cloud Microsoft Dynamics CRM projects for workflow automation and digital transformations to reduce cost, resource and time and increase productivities.
• Managed successful migration of complex applications from outdated/legacy platforms to new platforms, and de-commissioning of applications that could not be migrated.
• Established/Created (PMO) program management office for an international wireless manufacturing company in USA.
• Specialized in managing and rejuvenating rejected/failed projects.
• Succeeded the transformation of customer’s IT and telephone systems from alternative vendor to BT.
• Implemented projects that involved moving/re-location companies’ personnel and equipment into different offices.
• Created and implemented the ORT (Operation Readiness Testing) for NOC (Network Operations Center).
• Completed/managed the Implementations of MPLS networks globally.
• Led/managed testing of disaster recovery plan for customer sites.
• Successfully completed Data Center consolidations/migrations projects.
• Accomplished/managed system change requests utilizing BMC Remedy and ServiceNow.
• Succeeded managed the migration of client sites to BT’s MPLS Confidential .
• Accomplished installation of Cisco IPT telephone systems, Video teleconferencing, LAN/WAN equipments and ACD.
• SharePoint implementation experience.
• Migrated customer’s retail stores to BT’s Confidential and managed 3 rd party vendors for cable installation and resource assignments for testing at each store.
• Documented the client’s current Confidential configuration and Run books.

Confidential, New Jersey

Program Manager/Sr. Project Manager

Responsibilities:

• Deployed the master PMO project service delivery plan for centralizing and Consolidation of Siemens IT departments (20 different companies) under one centralized shared services IT organization, which reduced operating expenses by millions and standardized processes by utilizing IT Service Management (ITIL/ITSM).
• Worked with executive sponsors and other staffs to develop objectives, plans and scope for assigned projects from CMO (Current mode of operation) to FMO (Future mode of operation) and to prepare organizational expectation adjustments when migrating to new FMO model.
• Developed and maintained effective working relationships with customers and project participants.

Confidential, New Jersey

Sr. Project Manager

Responsibilities:

• Responsible for gathering requirements and translating customer’s complex business requirements into cohesive and easy to understand documents.
• Led full software development life cycle (SDLC) on delivery and support applications, utilizing (RUP) software development methodologies.
• Worked on ERP system, managed and led 20+ team members in multiple locations: New Jersey, Minnesota, Rochester and Canada, consisting of software developers, operations personnel and other key team members for implementation of order processing automation solution, services and maintenance.
• Managed/implemented complex system applications, upgrades, testing, validation, UAT and break-fix.