SUMMARY:

Experienced professional in leading human resources software implementation projects. SAP SuccessFactors Certified Learning Consultant with responsibility for the entire project life cycle (Project Management,Requirements, Configuration, Testing, Training, Go - Live, and Support). Ability to work in various industries and especially skilled in maintaining strong customer relationships with a history of creating reference-able clients.

PROFESSIONAL EXPERIENCE:

Confidential

Principal Consultant

Responsibilities:

• Manage software implementation projects for the SAP SuccessFactors Learning Management System (LMS) module.
• Lead the project from inception to completion using the SAP SuccessFactors LMS implementation methodology.
• Guide customers through configuration of the software and facilitate the configuration validation session.
• Document configuration, business, and technical requirements related to a customer’s implementation.
• Provide system demonstrations and serve as LMS subject matter expert on sales calls with potential customers.
• Lead project scoping discussions and write the statement of work.
• Manage subcontractor and vendor resources.

Confidential, Charlotte, North Carolina

Technology Delivery Manager

Responsibilities:

• Managed the delivery of customer-facing technology solutions to business partners in accordance with requirements specifications.
• Facilitated requirements design sessions with business and technology teams.
• Coordinated project based resources and managed resources in a matrix environment.
• Developed work breakdown structure and project plans.
• Tracked and reported status of project to executive management on a weekly basis.
• Acted as intermediary between business users and technology staff.

Confidential, Arlington, Virginia

Project Manager

Responsibilities:

• Managed full life-cycle implementation projects for the Plateau Talent Management System (TMS) including business requirements, configuration, solution design, development, quality assurance, delivery, and support.
• Managed client relationship, scope of work, resources, and customer issues during the course of the implementation.
• Facilitated software configuration workshops and created documentation reflecting business decisions.
• Maintained project financials including resource forecast, budget, and revenue recognition.
• Created detailed project management plans for a combined team of Plateau and customer resources.
• Developed project communication plan and risk management plan.
• Drafted statement of work (SOW) for customers requesting additional Plateau services.

Confidential, McLean, Virginia

Senior Consultant

Responsibilities:

• Performed stakeholder impact assessment illustrating key stakeholders affected by a system implementation, current system usage, level of impact, and other user considerations.
• Developed formalized value propositions demonstrating business value for the organizational roles using the new application.
• Created communications plan and drafted preliminary project messages.
• Prepared media kit consisting of fact sheets, frequently asked questions (FAQs), and overview presentation for the project.
• Developed online training simulations using User Productivity Kit (UPK) for various Oracle modules.

Confidential, Arlington, Virginia

Consultant

Responsibilities:

• Developed, reviewed, and maintained information systems requirements specifications.
• Configured learning management system (LMS) application in accordance with business requirements.
• Developed business process flow models to support and reflect current and proposed requirements processes.
• Provided support to ensure requirements were understood when developing test procedures, functional design, prototypes, and initial database design.
• Acted as functional subject matter expert for application issues and questions.

Confidential

Responsibilities:

• Designed, developed, and delivered instructor-led and web-based training programs to client end-users for enterprise-wide and custom systems.
• Integrated e-learning solutions to meet clients’ needs and learning objectives.
• Evaluated client business requirements, recommended and implemented appropriate training solutions.
• Interviewed client team and process stakeholders to ensure technical accuracy of training documentation.
• Led team of 3 consultants, updated project manager with status, monitored workload, and reported weekly status to the client.
• Identified gaps between the process flow, test scripts, and course design.
• Worked closely with senior client executives to develop project plans and work schedules.
• Facilitated training programs in a classroom environment as well as via the Internet.

Confidential

Responsibilities:

• Designed, managed, and led distributed learning software sessions for Confidential partners, managers and staff.
• Trained partners and staff on the software, provided solutions to technical questions, and wrote and distributed software communiqués.
• Developed marketing and sales presentations and participated in proposal strategy meetings for internal and external clients to sell and promote Confidential ’s services and capabilities.
• Developed, managed, and implemented promotional events and tradeshows to support a practice of more than 300 consultants.
• Conducted research on clients and competitors, and developed a weekly newsletter on market trends that was distributed to more than 300 consultants.

Confidential, Baltimore, Maryland

Contract Specialist

Responsibilities:

• Prepared, tracked, and monitored new Health System managed care contracts.
• Functioned as internal liaison between the physicians, employees, and affiliated organizations regarding potential and existing managed care contract issues and questions.