SUMMARY:

• 29+ years of international experience in the Information technology industry with a passion for customer success
• Program and project management ensuring project scope is aligned with business objectives
• Extensive use of PMBOK (PMP) methodology in Agile, Scrum and Waterfall environments following ITIL best practices
• Collaborate and effectively l iaise with internal and external product, development, QA and implementation teams
• Recruiting, developing and mentoring of high performance IT project teams both locally and off - shore
• A “can do”, “get it done” attitude

TECHNICAL SKILLS:

• Oracle PL/SQL - RDBMS
• Progress 4GL - RDBMS
• Java
• J2EE
• JDBC
• JDK/JSDK
• .NET
• SQL Server
• MS Sharepoint
• Managed Web Services
• Apache/JServ/Tomcat
• Salesforce CRM
• Jira
• Confluence
• MS Project

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta

Sr. Delivery/Program Manager (Consultant)

• Provide consulting program and project management services to banks and credit unions
• Manage the delivery of high visibility digital omni-channel development and implementation projects end to end, including: project planning and scoping, management of development cycles, testing, change management, implementation readiness, and post deployment support
• Manage 1 - 3 programs per client with an average of 3 - 7 individual projects per program
• Directly manage an average of 2 - 5 project managers per program
• Manage project prioritization and portfolio balancing
• Coordinate the responsibilities of project managers like allocating budgets, setting targets and objectives and assigning tasks
• Collaborate with development and QA teams to plan project sprints using the Agile methodology
• Develop status reports, cost estimates and resource capacity plans
• Build rapport and credibility by working closely with project stakeholders for buy-in and sign off on scope creep and by communicating with senior executives the health and progress of individual projects as well as the overall program
• Monitor project workflow and make timeline adjustments as needed
• Drive continuous improvement of project processes using the ITIL continual improvement process framework

Sr. Project Manager

• Managed the delivery of hosted online/mobile consumer/retail/business banking digital omni-channel development and implementation initiatives for banks and credit unions
• Ultimately responsible for overall project delivery and for delivering quality projects on time and within budget
• Manage multiple projects across all phases of the development and QA lifecycles
• Managed 2 project managers
• Drive decision making across projects
• Responsible for coordinating with customers to gather and document requirements and manage project expectations
• Indirectly managed a team of software engineers and project managers
• Performed all standard project status reporting and communications, both internally and externally

Sr. Project Manager (Consultant)

• Managed the delivery of an online and mobile banking payments data migration project

Sr. Program Manager (Consultant)

• Responsible for planning, directing and coordinating a portfolio of projects from proposal initiation to final operational stage
• Interface directly with C-Level executive team to establish project scope and goals
• Program manager responsible for all TMX Finance store system products, which includes product implementation, integration and conversions
• Act as the single point of contact between the business and IT
• Directly managed a team of 8 business analysts and 2 project managers and in-directly managed a matrix team of 80

Professional Services Manager

• Provided management direction and technical leadership on the most complex issues, involving significant resources
• Managed the delivery of digital omni-channel programs/projects such as consumer/business banking, online/mobile banking, ACH processing, payment processing and fraud detection and prevention for large financial institutions
• Directly managed a team of on/off shore IT engineering teams, including project managers, QA and development resources
• Responsibilities included:
• Resource Management (Interviewing, Hiring & Terminations)
• Software Development Management (including code reviews)
• Client/Vendor Relationship Management
• Contract and SLA Management
• Service Delivery Management
• Worked and interfaced with C-Level executives in a client facing role to define product roadmaps, project scope and deliverables

Program Manager

• Managed digital omni-channel implementation programs for large financial institutions (i.e. banks and credit unions)
• Managed the delivery and implementation of projects/programs such as consumer and business banking, online lending, electronic bill payment and presentment, fraud detection and prevention, check imaging, account-to-account transfers, credit card payment processing and website development and hosting
• Worked and interfaced with C-Level executives in a client facing role to define project scope and deliverables
• Developed detailed project plans, service level agreements and managed all aspects of the project through successful completion
• Identified and coordinated resource requirements for assigned projects

Development Manager

• Managed the development, maintenance, support and delivery of Voicecom’s financial applications
• Performed hands-on development and code reviews of Progress 4GL and Oracle PL/SQL based applications
• Responsible for architecting, designing, data modeling and developing an Oracle based Enterprise Data Warehouse solution
• Ensure all CDR (Call Detail Records) data is collected from various telephony hubs/platforms, efficiently stored and correctly billed
• Monitor projects from initiation through delivery by interfacing regularly with project stake holders
• Conduct regular project meetings and responsible for project deliverables

IT Director

• Managed projects and project resources on a national and international level
• Performed regular code reviews and provided mentorship and coaching to software consultants
• Responsible for consulting revenue and P&L on a national and international level
• Prepared and submitted proposals and SOW’s (Statement of Work) for prospective projects
• Responsible for I.T. business development by identifying, qualifying and pursuing prospective clients

Solutions Manager

• Managed, mentored and coached a large team of software consultants in the SouthEast region
• Work with the business, technical team and product managers to ensure key project objectives and deliverables are implemented on time and within budget
• Manage project risk, issue and change management, including escalation to the appropriate level
• Responsible for managing projects through the creation of project plans, monitoring status as well as project billing/invoicing
• Built, maintained and managed relationships with ISV’s (Independent Software Vendors) for project outsourcing
• Actively involved in business development and account management of Progress Software’s customers

Vice President of Consulting

• Responsible for building a Progress consulting division from the ground up
• Directly managed, mentored and coached a team of software developers and project managers
• Provided business application solutions advice to existing and potential customers
• Prepared and submitted proposals and SOW (Statement-of-Work)

Progress 4GL RDBMS Software Developer/Engineer

• Provided Progress 4GL development consulting services to McCamish Systems, LLC for the development and enhancement of a Variable Annuity Administration application
• Participated in business requirement walkthroughs and Joint Application Design (JAD) sessions
• Performed application development and code reviews using Progress 8
• Involved in the development of a web-enabled interface to specific modules of the core application

Software Developer and Independent Software Consultant

Responsibilities:

• Syfrets Financial Services - ERP & Financial
• Open Technology Solutions - ERP
• Proteus S.A. - ERP - Logistics/Supply Chain Management Systems
• Trencor Transport - ERP - Logistics/Supply Chain Management Systems
• Clicks - Retail - Backoffice and POS Systems