Scrum Master / Principal Business Analyst Resume San Jose, CA - Hire IT People

PROFILE:

18 years IT experience of which last 13 years in Property & Casualty Insurance as a Business Analyst, Scrum Master and Project Manager.
Years of hands on experience working as a part of all teams of the Software Development Life cycle (SDLC) viz. Project Management, Requirements Gathering, Analysis, Design, Development, Testing and Production Support to provide expertise and solutions for all key departments of Property & Casualty Insurance both Commercial and Personal Lines.
Over the last five years led teams to successfully configure and customize, integrated Insurance Suite comprising of Policy Administration, Claims, Billing, Accounts Payable, Reinsurance, Reports, Customer management modules as well as Agent Portal and Insured Sales and Service Portals for multiple small to midsize insurers for both Personal Lines of Business (Homeowners, Personal Auto, Personal Umbrella etc.) and Commercial Lines of Business (Commercial Property, General Liability, Auto, Package, Business Owners Product, Crime, Inland Marine etc.)

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

Scrum Master / Principal Business Analyst

Responsibilities:

Document requirements to customize Personal and Commercial line Property and Casualty insurance product. Document requirements for Underwriting, Billing, Claims, Payables and Reinsurance modules, Agent and Insured Sales and Service portals as well as interfaces for ISO Rater, VIN Master, Stone River Accounts Payable, General Ledger, E2Value, CLUE, ISO Location, Insurance Score, Territory Lookups, Eagle Eye Risk Score, Risk Alert etc.
Analyze scope, Estimate effort, Create project roadmaps and Statement of Work.
Lead Scrum sessions, the point of contact of Customer and Technical and Insurance SME(s) to clear any roadblocks for the team.
Manage Scope, Plan the Sprint deliverables, demonstrate the deliverables at the end of Sprint and conduct the Sprint retrospective session.
Work with third parties/companies for interfaces and coordinate testing activities.

Confidential, Woburn, MA

Application Manager/Business Analyst Consultant

Responsibilities:

Plan and Manage application enhancements and rate updates in NetRate to maintain compliance with ISO for 13 states and 7 lines of business.
Research, gather business and system requirements (User Interface, Loss Costs, LCMs, Factors, Taxes and Surcharges, forms and stats) to add new states and products in web based SurePower application as well as the NetRate rating engine.
Report the company’s ISO Premium and Claims Stats.
Manage all aspects of SurePower and NetRate applications; from requirements gathering, development, testing, deployment and production support for Commercial Package, Commercial Property, General Liability, Commercial Auto and Business Owners Product, Commercial Crime, Inland Marine and Umbrella lines.

Confidential, Fremont, CA

B usiness Analyst Consultant

Responsibilities:

Reviewed regulatory agency, ISO loss costs and statistical reporting circulars, business specifications and documenting system requirements collaborating with the actuarial, statistical, products (forms) and the filing departments.
Multi-System Impact Analysis and Requirements documentation, facilitating JAD sessions for requirements walk-through with business and technical teams to resolve business and system issues.
Documented Use cases, Supplementary documents and User Interface Specifications.
Development and Test tasks delegation. Development, Testing Support, Defects and Issues resolution.
Updated LCM, loss costs rates in the system for the Commercial property and General Liability lines of business per the actuarial department’s direction.
Worked with users to identify, analyze, document system defects, and propose workarounds and fixes during Production Support.
Created Implementation (Migrate) Memos to inform users of the changes made to the system for each monthly release.