SUMMARY:

Big Four Management Consulting experience. Primary roles have been CONTRACTUAL as Project Manager, QA Manager, BA lead as well as direct QA and BA centric roles. Supervisory experience includes 4 to 20 resources. Project experience includes Configuration, Integration, Custom/New development projects and Production Maintenance Environments. Business Information Systems include medical management, claims processing, AR / AP reconciliation, HIPAA, SOX Compliance, trading (equities) / finance, banking/commercial lending/loan origination and retail inventory systems.

PROFESSIONAL EXPERIENCE:

Confidential, Greensboro, NC

Test Manager / QA Project Manager

Technology Used: MS Project, SharePoint, HP QualityCenter, MS Visio

Responsibilities:

• Developed project activity plans for testing activities for the implementation of new commercial lending platform for specifically a loan origination system
• Supervised all Software Testing Lifecycle (STLC) activities and deliverables ensuring completion against plans and adherence to required levels of content and quality
• Managed and interfaced with test leads in regards to system integration activities based on upstream and downstream impacts to multiple applications
• Managed resources that created load, automation and performance scripts leveraging HP QTP to enable business process testing
• Interfaced and coordinated testing effort with QA lead and additional application leads
• Identified, documents, tracks, and followed through on mitigation plans for risks and resolution of emerging issues, escalating in a timely fashion as needed
• Designed, created, and execute comprehensive test strategies and plans for systems and software releases
• Worked with the appropriate IT or Business Teams to drive the resolution of identified quality issues
• Executed standardized reporting to provide visibility to test execution, results and overall product quality; perform ad - hoc analysis and reporting as requested
• Researched, recommended and ensure team compliance to STLC standards and methodologies
• Researched, recommended and ensure team compliance to established metrics and reporting for monitoring software and system quality
• Planned, communicated and interacted with all levels of IT and business management Core Competencies

Confidential, Southfield, MI

Business Analyst (Consultant)/ Test Lead

Technology Used: MS Project, SharePoint, MS Excel, MS Visio

Responsibilities:

• Completed Test Strategy/Test Plan
• Coordinated test execution and development of test conditions and scripts
• Coordinated system testing and work with the developer to resolve open issues
• Facilitated customer signoff as appropriate.
• Facilitated working sessions with the Client
• Identified, documented and managed status of critical issues/defects
• Provided defect metrics
• Conducted User Acceptance Testing with the business customers and captured resulting issues and signoff
• Validated conversion process for ICD-9 to ICD-10 from a system conversion perspective
• Monitored impacted applications from a system integration perspective based on business requirements

Confidential, New York, NY

Sr. QA Analyst

Technology Used: MS Project, SharePoint, HP QualityCenter, MS Visio

Responsibilities:

• Created Test cases for System Upgrade
• Analyzed business requirements for test case requirements matrix
• Managed Testing documentation during test preparation phase of project

Confidential, New York, NY

Test Lead/Coordinator

Technology Used: MS Project, SharePoint, MS Excel, MS Visio

Responsibilities:

• Coordinated testing effort for integrated health model program between multiple organizations
• Managed test schedule and tracked team deliverables
• Managed all documentation and communication to executive management
• Coordinated business analysts and testing activities relative to the project timeline as it relates to testing

Confidential, Atlanta, GA

QA Manager

Tech nology Used: MS Project, SharePoint, HP QualityCenter, MS Visio

Responsibilities:

• Manager of 4 teams: Test Execution, Configuration, Defect management team and Project Coordination teams
• Supervised team of over 20 resources comprised of offshore and on-shore resources
• Managed billable resources relative to client budget
• Provided metrics reporting and overall project status to executive management
• Interacted with development vendors relative to resource management and development code deployed to test environments
• Provided overall project status updates for executive review
• Coordinated between various client organizations relative to testing activities
• Managed Command Center support team that transitions application support to formal Help Desk after a formal project implementation
• Created resource plan relative to project plan tasks and assisted in managing project budget
• Facilitated project planning meetings
• Mentored and supervised direct reports

Confidential, Southfield, MI

Project Manager (Consultant)

Responsibilities:

• Performed as Project Manager for the implementation of an online web portal for Individual Medicare Advantage Online Enrollment
• Completed project plan, set milestones and assigned and leveled resources
• Monitored plan tracking, issues, risks, resource tasks and other project activities
• Gathered and documented detailed business requirements for formal BRD reviews
• Completed Test Strategy and detailed test plan
• Assisted in the completion of test data and execution
• Assisted in process redesign with training and job aide documentation
• Interacted with stakeholders at VP, Director and other supervisory levels
• Coordinated analysis, design, build and testing activities for the duration of the project while participating in BA, QA and development activities

Confidential, Minnetonka, MN

Senior Business Analyst (Consultant)

Responsibilities:

• Gathered Business requirements for the systems integration of a Consumer Routing and Tracking system created for Wellness Program Referrals relative to existing membership
• Created new and modified existing functional mapping documentation for interfaces
• Interacted with business and client stakeholders relative to project plans and high level business requirements
• Created presentations with key decision summaries for management and stakeholders
• Created end-to-end data flow for proposed interfaces
• Because of confidentiality agreement, this client name cannot be revealed

Confidential, Minnetonka, MN

Senior Business Analyst (Consultant)

Responsibilities:

• Gathered Business requirements for the following business areas within Payer Systems Conversion Project:
• Letters, EOBs, PRAs layout requirements Third Party Affiliates (i.e. Vendors) interface requirements
• Created new and modified existing functional mapping documentation for interfaces
• Gathered requirements for Confidential Lockbox and ACH (EFT) interface
• Conducted analysis for system components regarding enterprise capitation migration from one platform to another
• Created presentations with key decision summaries for management and stakeholders
• Created end-to-end data flow for proposed interfaces
• Because of confidentiality agreement, this client name cannot be revealed

Confidential, Alpharetta, GA

QA/ QC Analyst

Responsibilities:

• Performed in quality assurance and quality control role for employee benefits applications
• Wrote test cases in Test Director
• Executed test cases
• Reported metrics information
• Utilized AGILE methodology in coordination of software lifecycle releases

Confidential, Charlotte, NC

Test Coordinator/ QA Analyst

Responsibilities:

• Performed as test coordinator on a multi-release project in financial systems integration effort relating to legacy mainframe systems to client server vendor application
• Coordinated testing and all validation efforts for business users during acceptance testing
• Wrote test strategy/detailed plan based on functional design documentation provided by development leads
• Created traceability matrix to link test cases back to business requirement documentation
• Utilized defect tracking tools to log defects (i.e. Star Team and Compuware systems)
• Completed VISIO process and system flow diagrams relative to test planning
• Conducted weekly status meetings with business users and other QA analysts to coordinate test efforts

Confidential, Charlotte, NC

Test Lead / Testing Coordinator

Responsibilities:

• Led the enterprise integration testing efforts for a retail investment product expansion into new territory
• Conducted test planning for new org testing as well as joint test planning with test partners for conversion of AMA and IRA products relative to SouthTrust and Confidential merger
• Created test strategy documentation for stakeholder signoff after business requirements had been completed
• Completed detailed external test plan based on resources, tasks, dates, times, line of business, etc relative to the 63 interfaces participating in testing effort
• Planned data setup for command (checking/brokerage) products, CD IRAs, statements as well as batch reports used for auditing and operational purposes, etc.
• Completed VISIO process and system flow diagrams relative to test planning and interface design
• Implemented Test Director tool relative to standardizing test cases and scripts and the management of test execution through defect tracking along with requirements traceability
• Supervised quality assurance analysts in completing test cases, test execution and requirements traceability
• Coordinated testing efforts for over 63 upstream and downstream interfaces
• Organized and facilitated meetings with over 100 interface application partners participating in testing efforts
• Led test execution teams responsible for running batches during enterprise integration testing along with test teams responsible for running test scripts for user acceptance oriented test cases
• Created new hire orientation program to implement a new process for acclimating new hires into department
• Participated in process improvement committee responsible for standardizing business requirements and test planning documentation
• Reported project status and complete meeting minutes for department managers impacted by project testing efforts
• Utilized proprietary applications / host systems such as PAM, RB, RR, ASAP and brokerage based applications such as BETA, etc

Confidential, Atlanta, GA

Systems/QA Analyst

Technology Used: Mainframe’s, CICS, QMF, and Test Director

Responsibilities:

• Participated in an enterprise resource planning (ERP) oriented Enterprise Finance Initiative to convert current architectural processes from weekly cycle to daily cycle for the overall improvement of inventory auditing
• Created test approach for stakeholder signoff relative to proposed test methodologies and test Architecture
• Wrote high level Test Plan based on project objectives, resources and timeline
• Write test cases based on technical specifications and design
• Perform string testing based on architectural integration, system testing, stress and volume testing
• Participate in development code review and architecture design sessions

Confidential, Atlanta, GA

Technology Used: Web-based, Test Director, MSProject

Senior Quality Assurance Analyst

Responsibilities:

• Participated in test planning for custom development Confidential project relative to a web-based online sales tool for brokers and internal Confidential users
• Wrote test cases based on business requirements and business specifications for web applications
• Executed test cases
• Conducted formal test case reviews with stakeholders
• Performed various types of testing: unit, functional, system and maintenance
• Created traceability matrix to link business requirements and specifications to test cases to ensure total test coverage of functionality
• Mentored new hires
• Prioritized and logged defects

Confidential, Atlanta, GA

Business Analyst

Technology Used: Client Server and Mainframe/TSO/CICS

Responsibilities:

• Performed business analysis requirements gathering and technical writing for membership processing system relative to government mandates that affect the insurance industry
• Led Joint Application Design (JAD) sessions relative to additional development needed for mainframe and client server based applications
• Interacted with several internal departments including HIPAA, Membership, Provider Relations, etc.
• Participated in Request for Proposal (RFP) evaluation of Membership Management application
• Performed in analyst role examining preliminary business requirements to test the prospective application for RFP
• Created test cases based on RFP requirements for an overall test execution and evaluation of the prospective application
• Participated in the overall formula derivation process and criteria for evaluating prospective membership application
• Created requirements documentation relative to consumer driven health, membership (i.e. billing, enrollment) and government mandates (i.e. CASB 168) that affect membership

Confidential, Jacksonville, FL

Technology Used: Client Server, Web, and Mainframe

Business Analyst /QA Analyst

Responsibilities:

• Gathered HIPAA oriented business requirements and created design documentation relative to additional development and configuration changes needed for integration of web technology into legacy environments
• Utilized RUP in overall business analysis methodology
• Utilized RequisitePro relative to management of business requirements
• Conducted testing on a health plan management application relative to a business capability phase of a full-life cycle project during preparatory and execution phases
• Created test data on TSO mainframe systems in EDI / ACS format for testing
• Validated business requirements for the Diamond 725 application (with upgrade to Diamond 950).
• Diamond is a health plan management system used primarily for claims processing, accounts payable and billing. It interfaces with multiple legacy systems and external web based applications from care providers
• Gathered test data used during execution phases from analysis and design documents based on legacy systems information
• Validated interfaces and conversions before executing test cases
• Executed (manual) test cases, modified test scripts and logged defects during test execution phase

Confidential, New York, NY

Analyst/Developer

Technology Used: Client Server, Web, UNIX, and Mainframe

Responsibilities:

• Led quality assurance efforts for multiple trading systems within the Equities technology division
• Performed business analysis requirements gathering relative to equities trading transactions
• Conducted testing on trading application with over 30 interfaces
• Platforms involved include: UNIX, NT/POWERBUILDER (GUI)/SYBASE (DB), EXCEED 7.1
• Utilized EXCEED as an interface to perform UNIX commands and access messaging system architecture
• Developed and executed test cases based on business requirements
• Migrated development changes to production environments (over 14 production environments involved)
• Led quality assurance planning for multiple concurrent projects relative to overall system architecture or trading system changes/new developments
• Accessed various other platforms to observe flow of data from other systems interfaced to our primary application to validate business requirements and systems design
• Trouble-shooted issues with the flow of data within system architecture that included messaging systems, transaction servers, database/db triggers, front-end display and UNIX process initiation
• Supported clients (traders and sales assistants) with trading application

Confidential, Folsom, CA

Business Analyst/QA Analyst (Consultant)

Responsibilities:

• Designed configuration standards for health plan management system to meet client business requirements
• Researched all business requirements to determine business process re-design or system custom development needs
• Created use cases relative to the overall business requirements needed for configuration
• Utilized RequisitePro for documentation and management of requirements
• Created and maintained testing database that automated testing conditions/cases, test data, set queries and reports
• Developed Unit/Component test approach/scope document to test the configuration design for data converted to a claims management system during unit testing
• Supervised test execution during component testing
• Assisted with the testing efforts/approach to validate the business rules for the data conversion design
• Promoted to Consultant Diamond 725 is a healthplan management system used primarily for claims processing, accounts payable and billing. It interfaces with multiple legacy systems and external web based applications from care providers

Confidential, Mason, OH

Sr. QA Analyst (Consultant)

Responsibilities:

• Developed protocol for the validation of interfaced and converted data during final phase of Integration Testing
• Conducted testing on FACETS
• Utilized Rational ClearQuest for change management processes
• Utilized Rational Test Manager to log defects
• FACETS is a medical management and claims processing application used to produce patient care plans and client billing. The medical management module includes patient care planning, patient care tracking; links to patient benefits/insurance along with care provider information
• Gathered business requirements relative to system configuration
• Maintained Database environment with Microsoft Access regarding data storage, database formatting, data retrieval/query, and data reporting
• Monitored and assisted in development of Integration Test Plan development and maintenance
• Assisted in development of test procedures in SQA Manager using Visual Basic subsequently used to automate basic processing and pending of claims
• Executed Test Scripts
• Logged Testing Defects

Confidential, Atlanta, GA

Business Analyst

Responsibilities:

• Implemented enterprise-based medical management application called Confidential to home health agencies
• Confidential is a claims billing and medical management application
• Created workflow documents relative to client business processes based on change management objectives of clients
• Gathered business requirements for the use of development department during application customization
• Confidential is a medical management and claims processing system that manages patient care, interfaces with other HBOC products (i.e. Pharmaceutical, Acute Care, etc.,). Confidential handles patient care, billing, provider reimbursement along with A/R and A/P functionality
• Trained project leaders, system administrators and users on fundamental and advanced software usage
• Consulted with project leaders at agencies on their tasks, resources and project expectations
• Conducted on-site operational testing, training, and evaluation of implementation status
• Attended enterprise-based steering-committee meetings on an advisory basis