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Senior Manager, Analytics Resume

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San Jose, CA

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SUMMARY:

I am a professional analyst with ten years of experience. I have built a career around data analytics, visualization, and reporting. I specialize in understanding all the data that is available, analyzing that data to gain insights, and using data visualization to present the data to guide critical business decisions. I am proficient in multiple BI analytics and data visualization tools.

TECHNICAL SKILLS:

  • Tableau
  • Spotfire
  • Site Catalyst: SPSS
  • Cognos: Hummingbir
  • Salesforce
  • Qualtrics
  • Webtrends
  • Google Analytics
  • SAP Business Objects
  • Data Visualization
  • SQL
  • Macros
  • Scripting
  • Excel
  • Access
  • Powerpoint
  • Word

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

Senior Manager, Analytics

Tools: Tableau, Salesforce, Excel, Google Analytics, SQL

Responsibilities:

  • Created Excel and Tableau dashboards to track KPIs for multiple departments including Marketing, User Interface, Business Development, Finance, Product, and Content teams
  • Coordinated with cross functional teams to create and maintain data pipelines for reporting
  • Project Manager for the implementation of Salesforce Sales Cloud, Service Cloud, Marketing Cloud and Customer Community Clouds
  • Tableau Administrator/Tableau Developer
  • Automated Marketing dashboards
  • Salesforce Administrat

Confidential, San Jose, CA

Senior Consultant Analytics

Tools: Tableau, Domo, Salesforce, Excel, Site Catalyst, SQL

Responsibilities:

  • Worked as a consultant to Confidential and Brocade
  • Identified metrics and built visualizations to identify cross - sell and upsell opportunities
  • Created visualizations and dashboards to identify subscription renewal opportunities
  • Conceptualized and built framework to prioritize new sales leads
  • Automated weekly and quarterly financial reports
  • Recreated Excel, Salesforce, QlikView, and Domo reports in tableau
  • Identified and documented data quality issues and gaps
  • Worked with stakeholders to understand data reporting requirements, define project scope, and schedule deliverables
  • Used various analytics techniques (correlation, regression etc.) to find actionable insight in big data sets

Confidential, San Francisco, CA

Analytics & Reporting Specialist

Tools: Tableau, Google Analytics, Excel, Site Catalyst, SQL

Responsibilities:

  • Worked closely with our business partners to create mockups and custom dashboards to track key sales metrics
  • Produced weekly dashboards to track changes to multiple mobile apps on iOS, Android, and Windows devices
  • Provided weekly dashboards to track key sales and customer metrics from our websites in 9 different countries
  • Provided the marketing team with mockups and custom reports to track the effectiveness of various marketing campaigns.
  • Conducted analysis and forecasting for new business development opportunities
  • Performed quantitative and qualitative analysis to guide business decisions during the launch of the new website and mobile apps

Confidential, Novato, CA

Marketing Analytics Specialist

Tools: Tableau, Cognos, Excel, Access, Salesforce SQL

Responsibilities:

  • Worked with the product and sales departments to create new dashboards and reports which provided them with data and insight far beyond anything they were used to receiving
  • Worked with stakeholders to understand their needs and revamped existing dashboards to ensure they were receiving the data they needed in a format they could use
  • Performed product, financial, and market analysis for a range of different stakeholders across the company to guide critical business decisions
  • Transformed complex data into actionable, accurate, and easy to read charts, tables, and diagrams
  • Produced quantitative and qualitative analysis for the launch of four new products
  • Conducted data mining and analysis of large data sets for forecasting and planning
  • Employed multiple research methodologies including: Predictive, Propensity, and Regression Modeling
  • Managed tracking and reporting of NPS and other customer experience metrics
  • Created heat maps for planning purposes
  • Conducted analysis on various marketing campaigns including direct mailers, live events, and email communications

Confidential, Sacramento, CA

Analyst

Tools: Excel, Access, SQL

Responsibilities:

  • Conducted strategic planning for the investment of approximately one hundred million dollars a year with impeccable business judgment
  • Conducted quantitative analysis of large data sets for forecasting and planning
  • Built robust Excel models for Financial and Market Analysis to guide critical business decisions
  • Conducted project management of grants and contracts valued at over one hundred million dollars. The projects were in multiple industries including IT, Transportation, Energy, Infrastructure, and Education
  • Conducted market research on a vast and rapidly changing market
  • Managed reporting and tracking of performance metrics
  • Led cross functional project teams
  • Monthly reporting and tracking of return on investments
  • Solved difficult and non-routine issues
  • Provided expertise, consultation and, ad hoc analysis
  • Identified emerging trends/opportunities

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