We provide IT Staff Augmentation Services!

Software Support/technical Project Coordinator Resume

4.00/5 (Submit Your Rating)

Newport News, VA

Hire Now

Objective:

Information Technology (IT) Specialist:
To continue my career in the IT field as a specialist in software programming and program management with opportunities to further my experience level and grow professionally

Education and Experience:

BS, Information System

Work Experience:

Confidential, February 2007 Present
Newport News, VA
Unidata Software Support/Technical Project Coordinator

Concentration on Unidata system: Review program changes and evaluate their effect on legacy system. Actively participate in the change process through project integration. Contribute to knowledge base through new entries and maintenance of existing entries. Ensure data integrity and support staffing requirements on behalf of company. Research and participate in on-going system related training including SAP. Proficient with MS Sharepoint. Knowledge management SME. Change management SME. Incident management SME.

Confidential, October 2006 February 2007
Yorktown, VA
Retail Sales Consultant

Assists with overall operation of store and maintain daily sales goals. Ensure efficient and courteous customer service. Helped to verify accuracy of daily reports and inventory. Develop extensive knowledge of wireless devices and technology in order serve the company and customers alike and relay up to date information regarding our services.

Confidential,November 2004 August 2006
Atlanta, GA
Retails Store Manager

Lead team to meet and exceed assigned quotas and manage churn. Develop, train, motivate, and coach sales team to produce desired high performance results. Manage cash and inventory levels. Monitor daily sales results and activities to ensure sales, retention, and compliance objectives were met.

Confidential,January 2004 November 2004
Marietta, GA
Program Support Technician

Possessed a detailed knowledge of multiple operating systems, internet browsers, and hardware components. Provide technical assistance to program users. Maintained computer files and the documentation of user assistance. Continually trained with new software and troubleshooting methods.

System and Training Profile:

ITIL certified
Experience with project management including Sharepoint and the SDLC
Familiarity with Microsoft and Unix platforms
Skilled in many Microsoft Office applications as well as .NET frameworks
Knowledge and experience with organization and architecture, systems analysis and design, information security, web design, networking, wireless data transmissions and Java and ASP software development with some experience in SAP

Community Involvement:

Consistent volunteer to landscape for the elderly
Created and manage a neighborhood watch with over 250 active members
Board member of the Historic Hilton Village Architectural Review Board
Board member of the Newport News City Planning Commission
Sitting officer of Historic Hilton Village, Inc.

Accomplishment:

Hilton Village was honored with a listing as one of the top ten neighborhoods in America by the American Planning Association in 2009
Ferguson Enterprises, Inc: Ferguson Star for exemplary supports skills in both customer service and work load in October of 2007
Verizon Wireless, Georgia/Alabama Region: Top Dog award for high tier sales in 3rd quarter 2005, 4th quarter 2005, and 1st quarter 2006
Verizon Wireless, Georgia/Alabama Region: Top Dog award for data take rate in 4th quarter 2005
Verizon Wireless, Georgia/Alabama Region: Top Dog award for accessory take rate in 4th quarter 2005
Verizon Wireless, Georgia/Alabama Region: Winner’s Circle 2005 for top percent to quota
Caribou Coffee: Elected 1999’s employee of the year

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship