SUMMARY:

Results driven Lean Six Sigma Black Belt with over twenty years of Process Improvement experience. Highly skilled in analyzing existing business operations and implementing strategies, processes and technologies to improve productivity and efficiency. Expert in facilitating change in a workforce to support organizational, financial and quality objectives.

TECHNICAL SKILLS:

• Process Improvement
• Problem Solving Project Management
• Organizational Change
• Business Analysis Training / Mentoring

PROFESSIONAL EXPERIENCE:

Confidential

Senior Applications Analyst

Responsibilities:

• Gathered and documented detailed system requirements for large scale OMS upgrade
• Primary client liaison for multiple system vendors and business units
• Provided subject matter expertise in the area of AMI Smart Grid technologies

Confidential

Director Operational Excellence

Responsibilities:

• Responsible for identifying & quantifying cost saving opportunities within business units
• Responsible for identifying automation opportunities & non - value add business processes
• Collaborated with senior management to implement approved recommendations

Confidential

BPM Smart Grid Consultant

Responsibilities:

• Provided BPM consulting to support new Demand Response Smart Grid program
• Worked with multiple vendors to deliver integrated functionality for Demand Response
• Consulted client in the areas of Change Management and Business Process Excellence

Confidential

Senior Solutions Architect

Responsibilities:

• Consulted senior management on strategic planning for Enterprise Architecture initiative
• Developed future state system architecture models in support of SOA initiatives
• Modeled cross-functional business & system processes using Mega enterprise modeling tool

Confidential

Senior Process Analyst

Responsibilities:

• Facilitated process re-design workshops with business units and software vendors
• Provided SOA assessment of future state business system architecture

Confidential

Smart Grid Business Analyst

Responsibilities:

• Consulted client in the development of a customized Demand Response application
• Worked directly with business units to integrate new AMI & LMS smart grid technology
• Designed customized load forecasting processes to support new DR Management system

Confidential

Smart Grid Process Analyst

Responsibilities:

• Developed new business processes to support smart grid implementation
• Facilitated process design workshops to integrate smart grid technology into business units
• Responsible for identifying process & system gaps related to smart grid implementation

Confidential

Process Analyst

Responsibilities:

• Designed business processes for web-enablement of workers compensation claim processing
• Consulted business units in transitioning business processes to a new web portal

Confidential

Senior Systems Consultant

Responsibilities:

• Consulted client on organizational change efforts related to Pega BPM implementation
• Provided subject matter expertise in the areas of process improvement and system automation

Confidential

Responsibilities:

• Created data driven process to assist management in site selection for new financial centers
• Facilitated business process design workshops with Marketing & IT departments

Confidential

Senior Process Consultant

Responsibilities:

• Provided BPM consulting to support the management of the Confidential
• Developed detailed process diagrams to support the implementation of the Confidential Project
• Consulted management team on business process re-engineering strategies

Confidential

Project Consultant

Responsibilities:

• Successfully managed an Oracle GL 11i upgrade for Accounting / Finance
• Managed team of regulatory / accounting consultants in the implementation of Sarbanes-Oxley
• Analyzed and streamlined business critical processes in support of Sarbanes-Oxley regulations
• Consulted senior management in creating a culture of continuous process improvement
• Responsible for managing process improvement initiatives for Accounting / Finance

Confidential

Six Sigma Black Belt

Responsibilities:

• Provided strategic consulting in the areas of process improvement and organizational change
• Responsible for analyzing & streamlining business processes across multiple business units
• Reduced process cycle times through elimination of non-value added process steps

Confidential, Austin, TX

Senior Project Manager

Responsibilities:

• Managed cross-functional teams of business / technical staff to achieve business goals
• Responsible for the implementation of a company-wide automated workflow system
• Reduced operational expenses resulting in savings in excess of $800K
• Performed internal technical assessment of IT controls for compliance with Sarbanes-Oxley regulations