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It Manager Resume

Austin, TX

EXECUTIVE SUMMARY:

  • Operations management
  • Governmental regulatory requirements
  • Auditing
  • Compliance
  • Penetration testing
  • Forensics
  • Supply chain logistics
  • Software development
  • MBA with a 17+ year, diverse / comprehensive technical, educational, and business background in both private enterprise and government, reporting directly to executive level management.
  • Hands on ability to lead global teams and participate in the creation of networks, applications, systems, departments, processes, infrastructure / development teams, and relationships from the ground up and through a variety of complex enterprises.
  • Strong leadership; excellent interpersonal and presentation skills. Solid manager/team builder; outstanding communicator / listener / problem solver. Effective under pressure.

TECHNICAL SKILLS:

Methodologies: AGILE, CMMI, DMAIC, OSSTMM, OWASP, HORIZON, ITILv3

Regulatory Compliance: UK Data Protection Act, EU Directive on Privacy, SAS70, HIPAA Security, SOX Security, FFIEC, GLBA, California SB1386, FACT Act, PCI Data Security, NIST  800 - 53 , OSFI, PIPEDA, PIPA, Canadian Bill C-168, ISO 17799:2000, ISO 27002:2005, NERC

IT Security Tools: Sam Spade, Net Stumbler, Kismet, Airsnort, LC4, John The Ripper, Hping2, Nmap, LinNT, Packet Sniffers, CheckPoint, Network Intelligence, Tripwire, Pedastal, Backtrack 4, Credent Forensics

Hardware: Dell, IBM and Compaq PCs, Servers and Rack Systems, SCSI and RAID, Polycom Viewstations and Bridging Video Conference Technologies, Crestron, IBM SurePOS and Kiosks

Applications: Apache, Dell OpenManage, HP OpenView, Lotus Notes, Exchange, FrontPage, IE, IIS, ISA, Microsoft Project, LiveBackup, MySQL, Team Track, NetMotion, VM Ware, EPMS, Remedy

Networking: Routers, Switches, TCP/IP, HTTP, DNS, SNMP, NNTP, SMTP, FTP, TELNET, VPN

Operating Systems: Microsoft DOS, Windows Phone 7/CE/Pocket PC/3.1/95/98/XP/7,NT/   2000/2003/2008/.   NET, Novell Netware, Sun Solaris, Red Hat Linux Enterprise, Fedora Core 10

INFORMATION SECURITY HIGHLIGHTS:

CONFIDENTIAL:
  • Team’s primary responsibility is the implementation of Information Security Strategy for the Confidential within the US division in coordination with the Confidential of Security and Compliance, Division Privacy Officer, Legal Counsel and executive leadership.
  • SME and division representative for the development of enterprise-wide information security policies and standards specific to the Confidential environment. Contributed extensively to the complete rewrite of the recently approved Confidential Information Security corporate policies and standards.
  • Responsible for aligning information security activities with business risk priorities through prioritization of security risk and mitigation activities including organizational compliance in accordance with corporate and divisional information security policies, standards and procedures.
  • Additional responsibilities include information asset inventory and maintenance, awareness training and communication planning, exception process, authorization and documentation of all exceptions as well as divisional information security related audit work (internal & external) for Confidential.
  • Performed extensive enterprise wide information security risk assessments and gap analysis in order to document security posture related to rigorous government and health compliance requirements including HiPAA/HiTECH, ISO 27001/27002 , COBIT 4.1, NIST 800-53 , PCI DSS 1.2, SOX, SAS70 and Safe Harbor EU Directives.
  • Performed several Seibel Application Security Gap Analysis, deployed several versions of Siebel releases (Web and Desktop Clients) specific to SJM USD as well as provided quality assurance and validation testing on multiple end user device platforms.
  • Implemented security component on all SJM notebook assets (2200 users) for tracking and remote wipe using Computrace.
  • Tested, packaged and deployed full disk encryption, Credant 6.5, to all US Division notebook client systems (2200 users).
CONFIDENTIAL:
  • Identity Management Program Manager/Consultant for the Electrical Reliability Confidential
  • Identified to revitalize, organize and manage a highly complex Identity Access and Management Project and Program for Confidential.
  • Responsibility included budget, schedule and resource management of Identity Management program and interdependent associations with numerous related projects.
CONFIDENTIAL:
  • PCI/CISP/SOX/SAS70/COBIT Security Compliance Project Manager for BearingPoint Texas's ePay (Mastercard/Visa) payment program.
  • Lead effort to attain compliance through PCI/SOX/SAS70 Security Compliance effort. This included penetration testing, certification & accreditation of Texas Online systems and processes.
  • Business Continuity and Disaster Recovery Project Manager for Confidential s Texas Online and eFile Infrastructures.
  • DR Team consistently passed offsite (SunGard) Disaster Recovery exercises for the Texas Online Website Infrastructure.

PROFESSIONAL EXPERIENCE:

AUSTIN, TX

IT MANAGER

Confidential

Responsibilities:

  • IT Manager for team that provided support for 2200 office and remote users across the United States.
  • Responsible for annual strategic, operating and budget planning for US Division IT Infrastructure.
  • Primarily responsible for the day to day management of IT Operations, Infrastructure, Security and Client Systems for the US Division.
  • Assigned to spearhead effort to integrate the IT Operations in Latin America including, Mexico, Brazil, Columbia, Argentina and Puerto Rico within the US Division.
  • Promoted to IT Manager from IT Project Lead 3 months after starting with Confidential.
  • Transitioned local Austin infrastructure and operations support team from corporate management control to local management control as part of my new team.
  • Primary stakeholder and IT representative for the construction of Confidential new US Division Office Facility and Advanced Technology Training Center including the implementation of a state of the art Audio Video and teleconferencing system and new gigabit network.
  • Implemented media streaming solution for the recording of onsite training sessions and corporate wide communications for webcasting which also included backend authentication to our corporate network using Active Directory Foundation Services.
  • Implemented innovative solution to migrate sales force (2200) from Windows XP to Windows utilizing MDT and the synchronization of upgrades during a user’s onsite training sessions.
  • Established Desktop Analyst Competency Testing Program to evaluate potential candidates’ and direct reports’ technical, customer service and analytical capability related to the support of desktop technologies within Confidential 

IT PROJECT LEAD 

Confidential

Responsibilities:

  • Migrated 200 local office users and 2000 remote users from Confidential  notebooks to Confidential E series notebooks.
  • Deployed Netmotion 8.5 to 200 local office users and 2000 remote users.
  • Performed Seibel Application Security Gap Analysis, deployed several versions of Siebel releases (Web and Desktop Clients) specific to SJM USD as well as provided quality assurance and validation testing on user device platform.
  • Implemented security component on all SJM notebook assets (2200 users) for tracking and remote wipe using Computrace.
  • Upgraded 200 local office users and 2000 remote users from Office 2003 to Office 2007 .
  • Integrated new DS3 redundant WAN connectivity and respective hardware into old US Division facility.

Taylor, TX

SECURITY CONSULTANT / PROGRAM, PROJECT MANAGER 

Confidential

Responsibilities:

  • Organized and managed Corporate Applications projects for Confidential according to the Project Management Office standards.
  • Program/Project Manager for multimillion dollar Identity and Access Management project; managed project and interdependent associations with numerous related projects.
  • Lead effort to produce requirements and purchasing specifications of software, hardware and additional consulting resources for Corporate Applications - Microsoft Project Server 2007 and Portfolio Server Enterprise upgrade project.
  • Organized and managed the Nodal HP OpenView monitoring project encompassing 4000+ servers/devices including IBM AIX, IBM Linux and Microsoft Windows server systems running on IBM Series P5/P6’s, HS21 Blades and 3470 Servers.
  • Lead team of external consultants in implementing a hardware and software solution for HP Openview at ERCOT.
  • Enhanced functionality of alerting management software by leading project to identify, purchase and implement new alerting software.

CONSULTANT / PROJECT MANAGER 

Confidential

Responsibilities:

  • Changed the software delivery model from traditional Waterfall to the Agile Rapid Application Development methodology resulting in reducing development time from 9 months to 4 months. Received Confidential’s IT Team Award (Q1, 2007) as a result.
  • Managed internationally dispersed, multicultural group of software developers, engineers and business analysts located in India, Russia, Ireland, Germany, the UK and the US.

Austin, TX

IT ENGINEERING MANAGER

Confidential

Responsibilities:

  • Designed/managed all engineering aspects of the Exchange Hosting environment, including a data center based Microsoft Exchange 2003 cluster farm with more than 100 Microsoft 2000 /2003 virtual and physical servers for over 100,000 users worldwide.
  • Directed projects, information security, data center design, and determined resource allocation and level of effort costing for large outsourcing implementations, server builds and maintenance.
  • Managed, monitored, administered and provided level 3 client/server support for the Mi8 Hosted Exchange Messaging Environment including Microsoft Exchange 2003, Windows 2003, Active Directory, Blackberry Enterprise Server 4.1, Goodlink, and (Windows Mobile) ActiveSync.
  • Provided pre-sales technical consultations, assisting the sales organization with closing new business opportunities.

Austin, TX

SR. CONSULTANT

Confidential

Responsibilities:

  • Contracted to manage enterprise software development and infrastructure expansion efforts affecting over 10,000 users within Confidential. Project Manager for Operational IT Governance initiatives for Confidential Systems Group.
  • All projects were managed under the strict framework of CMM Level 4 rigor and included enterprise project schedules, plans, cost benefit analysis, requirements analysis, project metrics, budget, risk and configuration management and resource allocation.

 San Antonio, TX

DISTRICT IT MANAGER

Confidential

Responsibilities:

  • Led the development team that was awarded the Confidential's Award for Technical Excellence for the E-Orders application which is now used in Confidential  across the US.
  • Developed a Network Security Training program for all Confidential staff members and created, implemented and enforced court-wide IT security policies and procedures.
  • Implemented a plan to upgrade all videoconferencing within the 7 district courthouses.

Austin, TX

IT MANAGER

Confidential

Responsibilities:

  • Designed and introduced into the Austin, Confidential a revolutionary “Confidentiali” in-store wireless network access program, the first of its kind in the nation.
  • Lead technology strategy sessions surrounding the Confidential Website and Intranet. Managed web design team responsible for the redesign of the website.

Round Rock, TX

SR. ENGINEERING ANALYST

Confidential

Responsibilities:

  • Product Test Lead for the first comprehensive test of Red Hat Linux 7 andConfidential  Systems Management Software on Confidential  servers for the Enterprise Systems Group.
  • Lead server test team in the design, development and deployment of a 40 server, 400 node, multi OS Enterprise Product Test network for Dell Corporation used for testing Dell’s OpenManage software for compatibility with HP Openview and other enterprise systems management applications.
  • Received Confidential award for the creation of an integrated NT Service Pack CDROM.

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