SUMMARY:

• Experienced project manager, business - process and change-management professional with strong focus on team work, operational efficiency and professional excellence. Skilled in Vendor Management, Project Financial Management, SDLC & Application Development, Business Process Improvement, Business Analysis, Matrixed Environments and Offshore Resource Management.
• Impassioned about building relationships and collaborating with team members, vendors & clients to deliver solutions that improve customer experience.
• Demonstrated strong verbal, written, presentation & interpersonal skills with all levels from project-team to executive leaders.
• Extensive background in interviewing/hiring, customer-service, training and creating training material.
• AIM and Six Sigma Yellow Belt certified. Successfully completed The Confidential series for Project Managers in Agile methodology. 
• Experienced User: Waterfall Methodology, Microsoft Office Suite, Project/SharePoint (Project Server) & Visio.

PROFESSIONAL EXPERIENCE:

Senior Project Manager 

Confidential

Responsibilities:

• Managing the MV90xi upgrade project; an electrical meter measurement application (designed by Confidential.) that feeds downstream billing systems. Leading a team of technical, business and PMO staffed resources from project inception through implementation.
• Partnering with PMO, IT and third party vendor resources (Itron) to build and enrich relationship driven teams. Delivering project on terms, schedule and within forecasted budget of 1.9 million.
• Communicating effectively at all levels of project from administrative project members to senior executive steering committee member.

Senior Project Manager 

Confidential

Responsibilities:

• Partnered with ORA and IT to define planning initiatives for the integration of their award/grant software (InfoEd) with the university-wide adoption of the Workday suite of financial/HR.
• Coordinated business process teams to develop schedule of affected areas and devise updated business processes.
• Identified, managed and published project issues, risks, scope increases and collaborated with the affected business streams in resolving open topics. Led efforts to maximize team morale and involve all members in project efforts.

Senior Project Manager

Confidential

Responsibilities:

• Managed simultaneous projects and IT PMs through all stages of the project lifecycle adhering to defined scope, budget and timelines. Worked through the SDLC lifecycle from proof of concept to implementation/closure on IT simplification, application development and new business process implementation.
• Collaborated with Business Leadership, Vendors, Legal, Product, PMO Leadership and IT to identify opportunities and drive solutions for projects across a spectrum of retirement services activities; for example, IT simplification, Salesforce upgrades, transfer of data hosting to a third-party vendor, Voya Financial Advisors mutual fund tracking tool and email marketing opportunities.
• Navigated complex PMO procedures that varied in process between business and IT, aligning them between all business & IT parties to meet end-goal service level agreements.
• Defined, tracked and managed project financials, correcting estimates over/under approved budgets. Worked with senior leadership to adjust ROI in face of changing market demands and influences.
• Partnered with business leads to drive the detailed requirements and translated into solution design that conforms to enterprise standards. Maintained communications with the business customers, PMOs and senior leaders

Senior Project Manager 

Confidential

Responsibilities:

• Managed Prudential and Woodbury Financial Services divestiture and infrastructure decommissioning project work; created/implemented new business workflows to maintain seamless business-as-usual activities. Included data transfer/conversion, application retirement and/or platform transfers, equipment tracking & replacements, vendor management, SOW approvals, off-boarding and site-decommissioning/end-of-system work. Managed effort to convert Prudential acquired computers from Window XP to Windows 7; successfully converted 2,000 computers for day one operations. Worked with teams of up-to 25 people on infrastructure decommissioning and asset relocation.
• Developed the strategy for implementing a data extraction tool and managed the project/resources during the year-long duration of the project. Led team comprised of Hartford, Prudential, IBM and vendor RSD America members during the implementation. Budget for this year-long sub-project approximately 750,000 dollars. Wrote business requirements for this effort and built excellent relationships between all parties, both on and off-shore.
• Focused on emerging customer needs while balancing The Confidential’s business-as-usual operational demands. For example, working with Hartford system upgrade teams to mitigate scheduling risks when in conflict with Prudential divestiture milestones.

Project Manager

Confidential

Responsibilities:

• Planned infrastructure/application migration due to company acquisition. Worked with building security vendor in assessing gaps in technology and infrastructure and made recommendations to dealertrack on best-course of action.
• Saved $10,000 by redesigning video-surveillance requirements.
• Managed staff of twenty security, telecom, site & building, infrastructure and application personnel in six locations.

Project Manager

Confidential

Responsibilities:

• Managed quality/regulatory control and clinical personnel, to deliver on time data-migration project using SDLC.
• Identified and resolved dependencies, issues, and risks. Provided timely project status, performance results, issues and risks to schedule, cost, and quality. Managed budgets and validated work estimates.
• Collaborated with customers and stakeholders to create work breakdown structures, project plans and risk contingencies.

Project Manager

Confidential

Responsibilities:

• Led business, supply-chain/external entity management, IT, third-party vendors and clients during implementation of two major national clients’ healthy lifestyle benefits program.
• Improved CIGNA relationship with vendor by building strong working ties with vendor program managers & account executives.  Worked closely with them and addressed their needs on contracts, payment, requirements, etcetera.
• Negotiated pricing & deliverables in service contracts.
• Managed application support team in their financial services (billing & banking) group. LED service operations/IT in setting up standard operating procedures, service level agreements, and performance guarantees. Designed documents used in processing the program. Managed projects SDLC methodology.
• Co-opted aggressive timeline of projects already in progress. Successfully maintained workflow & met all major milestones; delivered artifacts in a timely fashion.

Project Manager

Confidential

Responsibilities:

• Enhanced, integrated and sustained projects for the Regulatory Development Informatics (DEVi) group—including the FIREBIRD investigator registry application being developed by Clinical Research Information Exchange International (CRIX) and the National Cancer Institute (NCI).Worked with Pfizer executives on project plans and execution.
• Authored/reviewed/evaluated project life-cycle documentation from end to end—concentrating on project plans, requirement specifications, training plans, test scripts and change controls.
• Performed testing, training, project scheduling, budgeting, and staffing. Researched application alternatives with Confidential’s current portfolio and made course-of-action recommendations to the business line. Led application team’s effort in migrating live servers from locations in New Jersey to a single location in Connecticut.

Project Business Analyst

Confidential

Responsibilities:

• Provided proactive business analysis support and coordination across four global projects. Ensured the preparation of project managers in dealing with business users, corporate-decision makers and other IT departments/staff. Maintained all issues, actions and risk logs as well as project updates.
• Authored project plans, business specifications, training material and other documentation needed to successfully move projects toward completion.
• Developed system-test and parallel-test plans for an in-house financial adjustment system application.

Project Business Analyst

Confidential

Responsibilities:

• Delivered strategic support to the organization marrying business and technical processes, finding solutions that best served business needs
• Developed and executed project training plans.

Project Coordinator

Confidential

Responsibilities:

• Coordinated project manager schedules and planning activities in cross-functional teams validating pharmaceutical software.
• Established and managed agenda for validation of the server migration project files.

Implementation Consultant

Confidential

Responsibilities:

• Conducted liability analysis for installation systems and advised senior management on improving accountability and asset protection.
• Created and implemented innovative solutions to problems encountered and recovered $850,000 of equipment lost in the field (July 2000).
• Researched baseline schedules, inventory/labor records and databases dating back to 1996. Counseled department managers in the development of controls and procedures to maximize vendor, contractor and departmental efficiency. Example result: Reduced outstanding activities to a two-week or under window from 8 weeks.

General Manager

Confidential

Responsibilities:

• Managed the development of a start-up business into annual sales of 1.3 million dollars while being rated top-new restaurant by Zagat’s Survey (1997) and receiving rating of "excellent" by The Confidential.
• Increased sales by 20%. Targeted marketing campaigns to community business leaders and local Fortune 500 companies (Confidential).
• Re-designed inventory systems to reduce operating costs by $87,500, an overall 14.5%. Pinpointed scheduling inefficiencies and streamlined payroll costs.
• Built loyal customer base and expanded civic relations by creating promotional events (for local charities, schools and organizations) and authoring a monthly newsletter for over 3,000 customers.
• Generated repeat business with outbound calling program designed to ensure customer satisfaction.

General Manager

Confidential

Responsibilities:

• Hired and managed a 50-member team of varying experience and professional levels, from college interns to industry veterans with 40 years’ experience.
• Authored company-training manuals.
• Analyzed operational systems and prior sales trends for this seasonal business. Created innovative strategies to deal with its intense, crowded marketplace.
• Attained a 20% increase in sales traffic by improving efficiency and surpassed a 3-month sales goal of $300,000.