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Sr. Manager Resume

SUMMARY:

  • He has more than 18 years of solid experience, with a broad background in complex network and system design, hardware and software needs analysis.
  • He has solid troubleshooting skills with the ability to diagnose and resolve network, system and software problems quickly.
  • He has the demonstrated ability to manage multiple projects simultaneously and bring each to a successful completion on schedule.
  • He is a proven leader, with excellent communication, training and supervisory skills. He is highly organized, detail - oriented, and self-motivated.

TECHNICAL SKILLS:

Internetworking: 802.2/3, 802.1d VLANs/STP, IPv4 & IPv6, TCP (internals & flow control), BGP, OSPF, EIGRP, RIP, HSRP/GLBP/VRRP, LACP, TACACS, IPSEC, GRE & VPNs, netflow. Frame Relay, MPLS, PIX, ASA,CSU/DSU

Server OS: Windows 2003/2008/2012, Oracle Solaris 9/10/11, Red Hat 5,6, Debian, Centos, Se Linux, Mac OS X 10

Applications: Amazon Web Services (AWS), Microsoft Azure, Oracle Database 12c/11g, MySQL, MS SQL Server 2012 & 2016, AD, Exchange 2007/2010 & Office 365 Exchange Online, CVS, DNS, DHCP, mail, apache, ftp, NIS, KERBEROS, SAMBA, NFS, SQUID PROXY SEVER, TELNET, SSH AND LDAP, Netapp DFM, Backup Exec, Microsoft SCOM/SCCM, SharePoint, VI, EMACS, Nagios 3, Zenoss, HP Openview NNM, BMC Patrol, Solarwinds Orion, CA Ehealth, VMWARE ESX/ESXI, Teniable Nessus Security scanner, Splunk.

Hardware: Dell 620, 640 IBM 3850, HP Proliant, Oracle, Cisco 3725, 6500, 3750, 3550, Nexus 5548, F5 load balancers, wireless access points, Dell workstations, Mac Book Pro, Fluke, HP printers, EMC Celeron, NetApp FAS2520, Nessus Scanning Appliance

PROFESSIONAL EXPERIENCE:

Sr. Manager

Confidential

Responsibilities:
  • Currently responsible for a Global Infrastructure Team of 9 responsible for support 350 physical and 1500 virtual systems.
  • Responsible for system and data-center installations from the ground up utilizing EMC, Dell, Oracle, and Cisco ASA 5500 series hardware.
  • Responsible for active directory GPO and OU management and ADFS SSO support.
  • Responsible for server support, MS Azure AD support of the LDAP enterprise directory services, and Microsoft SQL DB support.
  • Responsible for all VMWARE ESXi 6.5 support to the production and development farms to include VM tools upgrades.
  • Responsible for all VMWARE View 6.0 VDI support to the production call center environment along with call center apps.
  • Responsible for Microsoft SharePoint support for Online and On prem. Security Operations
  • Responsible for all infrastructure change management of enterprise systems
  • Responsible for administration of all PeopleSoft financials and CRM enterprise systems
  • Responsible for IAVA patch compliance and security of the Enterprise Infrastructure.
  • Lead Security Rep during SOX audit to ensure PCI compliance and controls are in place and communicated effectively.
  • Microsoft AZURE & Office 365 Security and Compliance support and management.
  • SPLUNK Log management
  • Manage remedy ticket resolution from service desk to ensure service desk SLA's are met
  • Responsible for system redundancy, back and coop support
  • Monthly IAVA security patches maintenance using SCCM. Fault management responsibilities:
  • 24X7X365 support of the Enterprise network management system infrastructure to include after-hours support for tiers 1 thru 4 and system availability
  • Agent management and support
  • Ensuring that each team's threshold are set according to the agreed upon SLA's
  • Escalation of critical events to senior leadership and providing status updates until resolution

Data Center Operations Manager

Confidential

Responsibilities:
  • Currently responsible for an Enterprise Infrastructure Team consisting of 15 resources which support 500 virtual and 50 physical Dell systems for the Department Of Health and Human Services (HHS)
  • Responsible for system and data-center installations from the ground up utilizing EMC, Dell, Oracle, and Cisco hardware. (T4 & T5, Dell 620 & 640,Cisco 3750, 6509, ASA, Nexus5548)
  • Responsible for server support, OU support of the enterprise LDAP directory services, and Microsoft SQL DB support.
  • Responsible for all VMWARE ESXi support to the production and development farms to include VM tools upgrades.
  • Responsible for all infrastructure support to include change management of enterprise systems, zone/LDOM management build, and cluster support.
  • Responsible for active directory GPO and OU management.
  • Work with Security operations team responsible for IAVA patch compliance and security of the Enterprise Infrastructure
  • Manage remedy ticket resolution from service desk to ensure service desk SLA's are met
  • Responsible for system redundancy, back and coop support
  • Monthly IAVA security patches maintenance
  • 24X7X365 support of the Enterprise network management system infrastructure to include after-hours support for tiers 1 thru 4 and system availability
  • Agent management and support
  • Ensuring that each team's threshold are set according to the agreed upon SLA's
  • Escalation of critical events to senior leadership and providing status updates until resolution
  • Final incident reports that detail outage and the way forward
  • Providing troubleshooting methodologies and ensuring the team gets the proper training to resolve issues quickly and as efficient as possible
  • Work with NOC team lead to ensure escalation to IT ops team is seamless
  • Responsible for customer notification of scheduled and unscheduled outages
  • Work with teams to ensure systems are properly transitioned to operations
  • Work with test team to ensure systems are properly tested before being brought into the enterprise.
  • Work with service transition to ensure systems are properly documented before being brought into the production environment.
  • Responsible for day to day management of security toolset operations and support teams.
  • Responsible for Implementation assistance, issue resolution, operational process and procedures, review and authorize all change requests.
  • Responsible for Firewall team change reviews.
  • Design, implementation and migration of the entire customer environment to new hardware and software revision.
  • Responsible for IDS/IPS alert management, response and resolution.
  • Responsible for vulnerability scanning, execution new policy control and change control for policies.
  • Responsible for security architecture and analysis.
  • Responsible for the design, implementation and run management from a security perspective.
  • Responsible for Security Vendor Management- manage all support vendors for outsourced applications and support for security related services including firewall, IDS/IPS and vulnerability scanning teams.

Senior Manager

Confidential

Responsibilities:
  • Currently responsible for an Enterprise Infrastructure Team consisting of 23 resources which support 2000 virtual and physical Oracle Solaris systems for the centers for Medicaid and Medicare Services (CMS)
  • Responsible for system and data-center installations from the ground up utilizing Oracle hardware. (M series, T2, T3, T4 & T5)
  • Responsible for server support, OU support of the enterprise LDAP directory services, and Oracle DB support
  • Responsible for all infrastructure support to include change management of enterprise systems, zone/LDOM management build, and cluster support
  • Work with Security operations team responsible for IAVA patch compliance and security of the Enterprise Infrastructure
  • Manage remedy ticket resolution from service desk to ensure service desk SLA's are met
  • Responsible for system redundancy, back and coop support
  • Monthly IAVA security patches maintenance
  • 24X7X365 support of the Enterprise network management system infrastructure to include after-hours support for tiers 1 thru 4 and system availability
  • Agent management and support
  • Ensuring that each team's threshold are set according to the agreed upon SLA's
  • Escalation of critical events to senior leadership and providing status updates until resolution
  • Final incident reports that detail outage and the way forward
  • Providing troubleshooting methodologies and ensuring the team gets the proper training to resolve issues quickly and as efficient as possible
  • Work with NOC team lead to ensure escalation to IT ops team is seamless
  • Responsible for customer notification of scheduled and unscheduled outages
  • Work with teams to ensure systems are properly transitioned to operations
  • Work with test team to ensure systems are properly tested before being brought into the enterprise.
  • Work with service transition to ensure systems are properly documented before being brought into the production environment

Senior Security Engineer

Confidential

Responsibilities:
  • Troubleshooting escalated customer issues
  • Helping customers to setup Linux based Net Witness Security Analytics appliances within their environment. Debug and troubleshoot problems
  • Analyzing customer data for anomalies that are not consistent with base standards
  • Assisting customers with hardware troubleshooting of their Linux SA security appliances
  • Assisting customers with configuration of Linux config files
  • Assisting customers with installing RPMs and upgrading dependencies
  • Assisting customers with the upgrade of their environments to latest Security Analytics patch level
  • Assisting customers with hardware raid 5 setup with attached EMC SAN storage
  • Assisting customers with logical volume manager setup
  • Assisting customers with adding additional EMC SAN storage to their systems
  • Reviewing customer scripts for problems and assisting with correcting the scripts
  • Upgrading customer Red Hat environments
  • Installing VMs in the customer environment to support Security Analytics
  • Assisting customer with integrating Security Analytics with their windows environment
  • Setting up log collection
  • Setting up malware analysis
  • Walking customers through how to utilize Security Analytics packet captures

Senior UNIX/Linux System Engineer

Confidential

Responsibilities:
  • Supporting 10,000 Debian Linux servers spread across three datacenters supporting Second Life grid computing environment.
  • BIND/DNS support and implementation
  • Application support and implementation
  • Moving troubled virtual hosts to other host systems
  • Install of equipment in datacenter
  • Patch maintenance
  • VLAN setup and port assignment
  • Work BMC Remedy tickets to resolution assigned from service desk to ensure service desk SLA's are met
  • System redundancy and support of virtual pool
  • Support of datacenter circuits to ensure redundancy of network infrastructure
  • Proposes and implements system enhancements (software and hardware updates) that will improve the performance and reliability of the Linux systems supporting second life
  • Managed load configuration of systems and makes recommendations for purchase or upgrade of data infrastructure
  • Coordinated terminal orders and cable installation, network system planning, installing, monitoring, testing, and servicing
  • Approved action requests and specifies purchase requirement
  • Negotiated and places orders with common carriers
  • Trained employees on system procedures and proper utilization
  • Installing, configuring and upgrading Linux servers
  • Creating volumes and managing file system using Logical Volume Manager (LVM)
  • File System administration (creating and increasing file systems)
  • File System capacity management and integrity checking
  • User and group administration
  • Configuring crontab and scheduling the jobs
  • Implementing disk quotas and ACL's for users.
  • Editing configuration and other files using editors like VI and vim
  • Network configuration and virtual network interface setup on servers
  • Providing sudo access to the users and configuring aliases
  • Installing of software packages and patches
  • Troubleshooting boot process issues
  • Backup and recovery using tools like tar and dump
  • Configuring File sharing services like NFS, SAMBA and FTP
  • Support Cisco 6509 multilayer switches, which support network infrastructure.
  • IOS patch maintenance and config backup.
  • 24X7X365 support of the Nagios Enterprise network management system infrastructure. To include after-hours support for tiers 1 thru 4 and system availability.
  • SNMP support and configuration.
  • Setting system thresholds to ensure agreed upon SLA's are met.
  • Final incident reports that detail outage, how it was resolved and the way forward.
  • Providing troubleshooting methodologies and ensuring the team gets the proper training to resolve issues quickly and as efficient as possible.
  • Work BMC Remedy 7 tickets assigned to team

Managing Partner

Confidential

Responsibilities:
  • Reengineered of the customers current enterprise network environment, which supports a user base of 5000 across three classifications
  • Reengineered customers network infrastructure
  • Upgraded IOS on all cisco devices to ensure they are all at the same revision
  • Upgraded and implemented customers new IP management solution
  • Specked out new systems and installed equipment in datacenter
  • Setup VLANs to support customer networks
  • Responsible for the hardware installs for cisco 3750, 2800, 6509, PIX 525 & 535
  • Managed remedy ticket resolution from service desk to ensure service desk SLA's are met
  • Responsible for system redundancy, back and coop support
  • Monthly IAVA security patches maintenance
  • Responsible for 24X7X365 support of the Enterprise network management system infrastructure. To include after-hours support for tiers 1 thru 4 and system availability.
  • Responsible for agent management and support
  • Responsible for ensuring that each team's threshold are set according to the agreed upon SLA's
  • Responsible for escalation of critical events to senior leadership and providing status updates until resolution
  • Responsible for final incident reports that detail outage and the way forward
  • Responsible for providing troubleshooting methodologies and ensuring the team gets the proper training to resolve issues quickly and as efficient as possible

Sr. Manager

Confidential

Responsibilities:

  • Responsible for the Enterprise Network Operations Team which supports a user base of 17000 across three classifications. First task has been to stand up and operations team to support the enterprise
  • Responsible for network and data-center installations from the ground up utilizing cisco internetwork hardware. (6509, 2800 and 3750)
  • Responsible for server support of exchange infrastructure
  • Responsible for OU support of the enterprise active directory forest to include group policy, DNS, DHCP, WINS, and file/print support
  • Responsible for UNIX and DB support. To include share point and web sphere portal support
  • Responsible for the VMWARE ESX infrastructure support to include change management of enterprise systems. To include VM management build, and cluster support. Big IP management.
  • Work with Security operations team responsible for IAVA patch compliance and security of the Enterprise Infrastructure
  • Manage remedy ticket resolution from service desk to ensure service desk SLA's are met
  • Responsible for system redundancy, back and coop support
  • Monthly IAVA security patches maintenance
  • 24X7X365 support of the Enterprise network management system infrastructure. To include after-hours support for tiers 1 thru 4 and system availability
  • Agent management and support
  • Ensuring that each team's threshold are set according to the agreed upon SLA's
  • Escalation of critical events to senior leadership and providing status updates until resolution. To ensure mission is met
  • Final incident reports that detail outage and the way forward
  • Providing troubleshooting methodologies and ensuring the team gets the proper training to resolve issues quickly and as efficient as possible
  • Work with service desk team lead to ensure escalation to IT ops team is seamless
  • Responsible for customer notification of scheduled and unscheduled outages
  • Manage the desk side support team to ensure customer issues that cannot be handled remotely are handled at the customer's desk
  • Manage asset management team responsible for management of all hand receipts for equipment and the management of all of the customers IT assets
  • Work with service transition to ensure systems are properly transitioned to operations
  • Work with test team to ensure systems are properly tested before being brought into the enterprise.
  • Work with service transition to ensure systems are properly documented before being brought into the production environment

Confidential

Operations Manager

Responsibilities:

  • Responsible for the Enterprise Network which supported a user base of 8500 with 1500 servers and 500 internetworking devices. First task has been to consolidate 23 components into a single Enterprise.
  • Managed exchange team responsible for server support of exchange and blackberry infrastructure
  • Managed Active directory team responsible for support of the enterprise active directory forest to include group policy, DNS, DHCP, WINS, and file/print support
  • Managed Application support team responsible for UNIX and DB support. To include share point and web sphere portal support
  • Managed Infrastructure team responsible for the VMWARE ESX infrastructure support to include change management of enterprise systems. To include VM management build, and cluster support. Big IP management
  • Managed Network operations team responsible for 24X7X365 support of the Enterprise network management system infrastructure. To include after-hours support for tiers 1 thru 4 and system availability
  • Managed Security operations team responsible for IAVA patch compliance and security of the Enterprise Infrastructure
  • Managed remedy ticket resolution from service desk to ensure service desk SLA's are met
  • Managed backup and SAN storage team responsible for system redundancy and coop support
  • Monthly IAVA patch maintenance
  • JR creation and hiring and firing of staff.
  • Providing leadership and mentoring a team of 35 highly technical engineers and support staff who provide 24/7/365 support for the enterprise environment and 6 Project team members.
  • Providing staff with annual Performance appraisal and yearly increase.
  • Managing IT operations training budget
  • Manage service desk team responsible for first call ticket resolution
  • Work with service desk team lead to ensure escalation to IT ops team is seamless
  • Responsible for customer notification of scheduled and unscheduled outages
  • Manage the desk side support team to ensure customer issues that cannot be handled remotely are handled at the customer's desk
  • Manage asset management team responsible for management of all hand receipts for equipment and the management of all of the customers IT assets

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