SUMMARY:

• Fifteen years of project/program management experience with a focus on managing global Data Center, Network Infrastructure and global Information Security projects
• Project Management Professional (PMP) Certification
• CompTIA Security + Certification
• Certified in Risk and Information Systems Control (CRISC) Certification
• Managed projects for Northern Trust Corporation, United Airlines, Hospira, Inc., Walgreens Boots Alliance Inc., Confidential &T Global Customer Security Services, Confidential, CNA Insurance, Harris Bank/ Confidential, Confidential, American Airlines
• Strong mentoring and leadership skills
• Successful Confidential managing several large and mid - sized projects simultaneously
• Able to effectively manage priorities from multiple business and technical units
• Expert in status reporting, project tracking, project team coaching, issue resolution, negotiations with vendors
• Expert user of MS Office Suite, MS Project, MS SharePoint and other productivity tools
• Fluent in Spanish

TECHNICAL SKILLS:

• Microsoft Office 1997 - Office 2010
• Microsoft Project Professional 2003- 2013
• Microsoft SharePoint 2007 - 2013
• Microsoft Skype for Business
• Microsoft Internet Explorer 8.x - 11.x
• Windows 2000 - Windows 10
• Planview
• Clarity
• Peregrine Service Center
• Remedy
• Microsoft Visio 2010
• Various Client Proprietary Systems.

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Security Program Manager

• Responsible for planning, managing and successful implementation of complex Security projects.
• Create and control project documentation through entire Project Life Cycle for all projects: including governance, scope, risk evaluation, requirements, resource plan, project schedule, status reports, meeting minutes, RAID log and project financials.
• Work closely with Northern Trust Technology Infrastructure PMO, North America and EMEA based technical teams, IBM Security Services and Cisco Advanced Services to ensure successful and timely implementation of all NTC3 sponsored security projects including: EMEA Cisco IDS/IPS Expansion, deployment of Microsft SysMon and Cisco FireAMP on Microsoft Windows servers enterprise wide, plus IBM Enterprise Insight Analysis (EIA) Core Edition Visualization project.
• Oversee and track to closure NTC3 security program improvements as identified by NTC3 manager including Cisco FireSIGHT Management Center (FMC) upgrades and Cisco IDS/IPS/DCI sensor ugrades and enrollments enterprise wide.

Confidential, Chicago, IL

Senior IT Security Project Manager

• Assigned to manage various IT Security projects including: Secure SDLC, Open Source Software Assessment Solution and CIO Scorecard Improvement.
• Assisted Information Security Officers with External Network Pen Test Vulnerability Remediation activities.
• Created and maintained standard project management related deliverables.
• Responsible for project financials tracking plus reporting.
• Worked closely with vendors and BMO Finance to ensure timely processing of invoices, timely resolution of invoice discrepancies and to update monthly forecasts.
• Responsible for SharePoint Administration duties for GITRM office.
• Creator of GITRM office project intake process and project tracker documentation.

Confidential, Chicago, IL

Senior Infrastructure Project Manager

• Managed infrastructure projects under United Airlines Network Operations Center (NOC) Technology Refresh program including NOC Phone Refresh and NOC Workstation & Image Refresh initiatives. Deliverables consisted of replacing 955 workstations & VOIP phones/ 125 turrets, installation of new Cisco switches/routers and cabling. Locations in scope: Willis Tower, Chicago Business Resumption and suburban Data Centers.
• Worked closely with NOC management to coordinate alpha/beta testing, negotiate schedules and develop testing and deployment plans for workstation and image refresh projects.
• Responsible for ensuring completion of analysis of business requirements, project charter, risk analysis, resource plan and obtaining required business and IT stakeholder sign-offs for all documentation/timeline.
• Managed RFP process including working with IT teams, Business Project Manager, and United Procurement Manager to finalize business requirements, vendor list, vendor scoring matrix and RFP timeline.
• Expert in utilizing essential project management skills such as resourcing planning, financial management, requirements identification, risk mitigation, negotiating and developing timelines and tracking to milestones.
• Provided weekly and monthly status reports to Program leadership on project progress.

Confidential

Senior Infrastructure Project Manager

• Managed global infrastructure projects as directed by Hospira’s IT Leadership including: Deployment of Cisco Cloud Web Security solution. Project Management activities included managing Confidential vendor resources and ensuring timely completion of vendor deliverables including successful POC Confidential US data center and distribution centers, design documents, training and test plans. Partnered with local site management to negotiate deployment dates, distribute deployment communications and lock down UAT plans, ensured completion of any hardware and software qualifications as per Hospira’s Standard Operating Procedures.
• Managed Lake Forest Data Center Re-Architecture project.
• Project Management activities included managing outsourced network consultants, ensuring timely completion of project deliverables including: Network core consolidation and addition of data center aggregation layer, Internet circuit migration, decommissioning of legacy data center equipment, design documents, test and implementation plans.
• Created and tracked project schedule and milestones using appropriate tools.
• Conducted analysis and reporting of project economics including costs, staff requirements, resources and risks.

Confidential, Chicago, IL

Senior Infrastructure Project Manager

• Managed Supply Chain and Logistics Tower projects including: Distribution Centers closedowns in Mid-West and Western regions, LAN/WAN Infrastructure upgrades and application migrations Confidential Distribution Centers nationwide.
• Managed eCommerce Tower project. Scope included Wi-Fi implementations in Western Region retail stores.
• Created and maintained standard project management related deliverables.
• Responsible for taking projects from initial requests through completion via the ESS PMO IPLC process.
• Oversaw and managed the day-to-day tasks for company and vendor resources assigned to project.

Confidential, Chicago, IL

Security Project Manager

• Managed SIEM projects and Confidential Custom Security projects as assigned by Director of Security Technology.
• Worked closely with Confidential Security and Network Engineering resources to ensure timely completion of configuration of Threat Detectors and Data Evaluation devices within Conrfidential’s Chicago Data Center location.
• Ensured timely configuration and shipment of Data Acquisition devices to Client Data Center location and managed VPN tunnel implementation activities.
• Responsible for obtaining completed and approved Client Technical Provisioning document and Incident Response Plan used to lock down project scope and properly configure devices.
• Worked closely with Client stakeholders to establish Client Portal Access for incident alert and report access, conducted introduction and handoff to Confidential Security Operations Center to commence 24x7 support.
• Managed risk, issues, status, communications, planning, execution and resources.
• Provided weekly status reports to project resources, Confidential and Client Senior Leadership teams.
• Assigned to EMEA based Confidential &T custom security project. Managed Confidential Chief Security Office and Managed Security Services (MSS) Operations Center resources assigned to complete migration from standard Confidential MLAN and MSS services to Outsourcing model (Dedicated DMZ) for EMEA based Defense Contractor. Tracked and monitored deployment of Checkpoint Smart 1 appliances and Pushkablues in London and Frankfurt, ensured Secure ID Authentication for Admin and bulk of users, worked closely with MSS OPS management and Global Network Field OPS management to develop and implement new Interface Agreement and Support process, develop high and low level designs, test and migration plans.
• Assigned to Confidential U.S based custom security project. Managed Blue Coat vendor and Confidential Managed Security Services (MSS) Engineering resources responsible for deployment of Confidential Prem based firewall and Prem based Blue Coat proxy solution as well as a Blue Coat Cloud Web Security Service for a major pharmaceuticals Client.
• Worked closely with Blue Coat Senior System Engineering and Support Duty management resources to ensure vendor activities were successfully completed.

Confidential, Chicago, IL

Regional Senior Project Manager

• Managed projects for Americas regional offices and Illinois Data Center build out from initiation to close phase.
• Direct report of International Chief Information Officer.
• Defined project scope, plans and deliverables that supported business objectives in collaboration with senior management and stakeholders.
• Planned, scheduled and tracked project timelines and milestones using appropriate tools.
• Facilitated weekly project status meetings held with various IT Leadership, project team and other stakeholders.
• Created and distributed project plans, meeting minutes, status reports, and leadership level presentations.
• Oversaw quality control throughout the project life cycle, ensured a successful and timely implementation and transitioned completed project to the Business.
• Worked closely with regional IT Directors on project budgeting tasks and resolved invoicing discrepancies.
• Managed vendor technical resources as well as AXA IT resources in all the Americas regional offices.
• Liaised with Help Desk and Operations management to coordinate systems testing, installs, training and support.
• Avaya Migration regional project deliverables included: build out of new Data Center infrastructure including new HP VMware servers, Avaya and Call Copy servers, license software and 100 Mbps redundant MPLS links Updates to local regional offices’ LAN infrastructure including deployment of Call Copy servers and 10 Mbps redundant MPLS links in preparation for call center migrations from legacy Nortel Symposium to Avaya Aura Call Center solution.
• IT Consolidation regional project deliverables included: deployment of new Active Directory, VMware and Anti-virus LAN servers for regional offices, Directory Services remediation and transition to AD2008R2, Mail Services transition to EX2010SP1, Instant Messaging transition to Lync 2010 and Outlook 2010 deployment in all regional offices.

Confidential, Chicago, IL

Senior Project Manager

• Managed Technology Portfolio projects including Network Access Control, End Point Security Consolidation and Meeting Place (with WebEx) Upgrade.
• Coordinated, scheduled, assigned project tasks, built teams and maintained working relationships with the functional areas outside of IT.
• Formulated project plans and timelines through extensive communications with internal project team members and external MSP vendors (IBM, McAfee, Cisco and TCS).
• Identified and successfully negotiated for resources required to meet project objectives.
• Worked with client departments to coordinate systems testing, installation, training and support.

Confidential, Chicago, IL

Senior Project Manager

• Managed various Network Services infrastructure projects including a regional data center buildout in Asia and U.S. data center infrastructure upgrade.
• Responsible for updating and improving existing processes for firewall rule management working closely with Network Engineering, IT Security and Risk Management and Network Services upper management.
• Provided weekly and monthly status reports to various Network Services and Program leadership levels.
• Experienced in working with local Asian IT Services resources, including senior management, regional Procurement team and vendor technical resources.
• Worked closely with project sponsors, including Network Services Management, to create accurate and complete Statement of Work, plus RFP /RFI and vendor selection processes.

Confidential, Chicago, IL

Project Manager

• Assigned to various North America and Asia Region Technology and Operations based projects including: network equipment refresh, Lotus Notes to MS Outlook migration, Telecom Expense Management, bank office moves and buildouts.
• Planned, prepared and maintained project schedules by realistically estimating activity duration and risks.
• Created project deliverables with the high level of quality for project sponsor, on time and within budget, by efficient coordination and control of project resources and activities for North America and Asia bank offices.
• Managed scope, risks, issues, status, communications, execution and resources in order to meet project needs.
• Provided leadership and coaching for Network Services Project Managers.
• Negotiated with external vendors to ensure receipt of needed resources, materials and best Enterprise value.

Confidential, Chicago, IL

Project Manager

• Managed and coordinated existing US bank office moves as well as build-outs of new bank offices, network infrastructure upgrades and disaster recovery initiatives.
• Managed project planning, staffing resources, scheduling, monitoring and reporting activities.
• Conducted reporting of project economics including costs, staff requirements, resources and risks.
• Created and controlled project documentation: project plan, status reports, meeting minutes, change requests.