PROFESSIONAL EXPERIENCE:

Confidential, Leesburg, VA

Director

Responsibilities:

• Perform project management and sub - contractor oversight on the DOJ Connect Program.
• Manage technical team of operations managers, system administrators, and system engineers.
• Manage Data Center operations, network, installation upgrades, remote access, desktop and architectural support, and system administration.
• Performed project management and training administration on the Workforce Development Program.
• Developed Task Order Management Plan that includes technical approach, organizational resources and management controls to meet the cost, performance and schedule requirements throughout task order execution.
• Developed Training Program to align with DOC’s policies and training priorities, and FISMA requirements for conducting Cybersecurity to general users and Risk Management Framework role-based training to authorizing officials, ISSOs, and system owners.
• Managed OPM Cyber Workforce Development Talent Resources Special Project; performed analysis, developed and interpreted strategies and policies governing the planning and delivery of Cyber Workforce Development throughout the agency.
• Developed Training Compliance Reports, Progress Reports, and FISMA Reporting
• Provided training guidance and support across all DOC Bureaus for enterprise Cybersecurity training, and recommended adoptions of enhanced approaches to delivering training.

Confidential, Washington, DC

Project Manager

Responsibilities:

• As a Project Manager, I performed project management activities on Confidential contracts, participated in monthly HP leadership status meetings with PMO and Senior management, and submitted monthly financial and status reports.
• Identified risk, performed risk analysis and mitigation, develop alternative solutions relative to schedule, business requirements and IT services business solutions.

Confidential

Sr. Project Manager

Responsibilities:

• Worked closely with Solutions team in planning and reviewed artifacts prior to briefing management.
• Participated in Orals presentation and presented HP technical solution to the client.
• Revised the Staffing model and schedule timeline and developed staffing requirements.

Confidential

Project Manager

Responsibilities:

• Managed HSPD-12 PIV Enrollment and Issuance Workstations project for development and implementation of the Assured Identity system for enrollment and issuance of PIV cards.
• Independently planned, organized and managed resources throughout project execution.
• Provided technical direction and led development team, helpdesk teams, testers, and technical writers, and managed sub-contractors to drive quality solution and inspire team to deliver their best.
• Monitored and managed contract compliance to ensure scheduling of work assignments, and high quality deliverables we met and delivered on or before schedule.
• Managed project status reports, and tracked financials, consumables, deliverables, and risks.
• Developed a business case for cost savings and benefit for procuring equipment.
• Developed monthly Progress Reports and held monthly Program Management Status Reviews.
• Facilitated and coordinated all activities between Confidential, HP, and sub-contractors.
• Provided cost benefit analysis to displace older technology through warranties.
• Managed and resolved hardware products and licenses issues.

Confidential

Project Manager

Responsibilities:

• Managed the Transformation Program in Operations and Maintenance (O&M) for USCIS to move from a paper-based model to a secure, streamlined online account-based system, and managed the 7 business components (portfolios) for development and implementation of the Electronic Immigration System (ELIS) using ITIL framework.
• Managed the designs, software and architecture development that met future business requirements for Confidential /USCIS using Agile framework.
• Developed and interpret strategies and policies governing the planning and delivery of the ELIS system and services throughout the agency.
• Participated in design reviews and Sprint meetings and worked closely with the system engineers and development team.
• Developed Standard Operating Procedures (SOP) for ITIL Service Operations, including Service Performance Measurement for O&M and managed Service Level Agreements (SLA), Business Software changes and ELIS Users access.
• Performed oversight for Incident Management, Problem Management, and Change Management.
• Performed user/data provisioning and reporting for internal users in ELIS through Siebel database and facilitated O&M training and trained Service Coordination Team.

Confidential, Annapolis Junction, MD

Program Manager/Sr. Strategic Analyst

Responsibilities:

• Provided program management support on the TTAC Infrastructure Modernization Program, performed strategic analysis and mapped Confidential business reference model to business capabilities.
• Gathered business requirements from business owners and developed requirements documentation.
• Conducted research and analysis to develop alternative solutions relative to cost, business requirements and IT innovations.
• Developed Acquisition plans including CONOPS and project plans.
• Reviewed deliverables for accuracy and completeness.

Confidential, Lanham, MD

Quality Assurance(QA)/CMMI Lead

Responsibilities:

• Played a key role in the Process Engineering Group (PEG) and implemented process improvements.
• Defined business objectives and developed strategies to implement and institutionalize processes and monitored performance metrics.
• Conducted quality processes and work product audits at the organizational level.
• Developed QA audit reports, and track corrective actions to closure for noncompliance issues.
• Reviewed deliverables for accuracy and completeness before submitting to client.
• Performed all quality checks, participated in peer reviews and witnessed test runs, and managed all program action items.
• Developed program management monthly QA/CM Dashboard to be briefed to Senior management.
• Conducted SCAMPI-A appraisal along with other SCAMPI-A team members at ISI and granted ISI CMMI Maturity Level 3 Certification.

Confidential, Bethesda, MD

Director

Responsibilities:

• Served in the PMO on the HSPD-12 project to standardize and issue PIV cards to government employees.
• Provided program management guidance and support in defining project descriptions, developing project plans and Work Breakdown Structures (WBS) on 7 projects.
• Established processes and procedures for planning, execution, and control.
• Conducted quality audits of project artifacts and monitored program progress.
• Developed program management plans, PowerPoint presentations and briefed Senior management.
• Developed Scorecard and entries to OCIO Dashboard that captured cost, risks, and milestones.

Confidential, Arlington, VA

Program Manager/QA Manager/CM Manager

Responsibilities:

• Gathered user requirements and served as liaison between customer and technical team, and provided direction to technical team, business users, and support staff to produce business plan that conforms to personnel security procedures and agency guidance.
• Developed formal business user requirements and technical documentation, and prepared, implemented, and updated project plans.
• Managed the development lifecycle and delivery of Confidential /ICE SARS applications ensuring integration of the applications across ICE and USCIS.
• Conducted technical analysis and recommended resolutions of technical and management issues.
• Conducted performance annual reviews; interviewed and hired new employees, and provided monthly status and financial reports.
• As the QA Manager/CM Manager on the Confidential contract, I evaluated and selected tools and methods for improving productivity and software quality throughout the project system development life cycle. Performed quality assurance and configuration management activities.
• As the Program Manager/QA Manager/CM Manager on the DOJ contract, I performed the same duties for the DOJ/ SARS applications. Attended Test Readiness Reviews and Production Readiness Reviews, and obtained final approval from the OCIO for promoting code.

Confidential, New Carrollton, MD

Configuration Manager

Responsibilities:

• Developed a Configuration Management Plan and SOPs and provided configuration management for development, migration, and promotion of software.
• Developed test plans and test scenarios for testing software installations, and led 4 large projects on multiple platforms and worked with technical leads to ensure specifications were met.
• Scheduled and facilitated weekly Change Control Board meetings and recorded minutes.
• Managed all hardware equipment, vendor licenses and software packages, and served as the liaison between implementation teams and quality assurance/testing teams to help with build issues and tracking defects.
• Prepared for and supported internal and external assessment/evaluations and audits.