SUMMARY

• Confidential is a professionally qualified associate and has12+ years of IT experience with extensive knowledge and skills demonstrated in Project management, Business Requirement Analysis, Systems Design & Development,
• Application & Performance Testing, Systems Deployment, Application Maintenance & Enhancement and Production Support

MANAGEMENT SKILLS:

• Has played vital roles like Project Manager, System Integrator (SI), Business Analyst, Technical SME, Test Lead, across various projects.
• Highly analytical and detail oriented in approach with strong ability to adapt and handle risk operating outside comfort zone.
• Well - developed communication skills with reputation of unwavering accuracy, credibility and integrity.
• A strong team leader and motivator, fostering an atmosphere that encourages professionals to balance high level skill with productivity with exceptional planning, execution, negotiation and interpersonal skills.
• Experienced in various client facing roles, like requirement gathering, gap analysis, business consulting, conducting user acceptance testing.
• Has excellent communication and client liaison skills and has a proven track record of achieving excellent results.

TECHNICAL SKILLS:

• Project management - Scope, schedule management, resource planning, project planning and scheduling, risk identification and mitigation, tracking and monitoring project status
• Business Consulting - Gathering requirements from the business/application owner and creating business requirements document, system requirements document, requirement traceability matrices, documenting dependencies, feasibility and gap analysis
• Quality Assurance and Testing - Creating test strategy, test plan, test cases, test data and test execution, creating and managing defects, generating test execution scorecards and test dashboards
• Strong analytical and problem solving skills
• Mentoring team members on requirements gathering and testing activities
• Project Management - MS Office, Clarity, MPP, SharePoint
• Requirements Management - Caliber
• Claims Processing – NASCO Processing System
• Performance Testing – Rational Performance Tester
• Development Tools - C, C++, ASP, ASP.NET, JavaScript, VB Script, HTML, ASP.Net 2.0, C#.Net, Java
• Databases - MS Access, Oracle 9i, Oracle 10g, MS SQL Server 7.0/2000, SQL Server 2005
• Testing Tools – HP Quality Center, Rational Clear Quest
• Service desk - HP Open View Service Desk
• Configuration Management - SVN, Team Foundation Server
• Operating systems - MS Windows 9x/NT/XP, Unix, Linux

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

• Coordinate with the product owner and business leads on project requirements
• Requirements analysis and documentation for enhancements
• Create user stories, Use cases, Process flows
• Identify and document functional, non-functional and performance requirements
• Manage project schedule
• Manage onsite and offshore teams
• Manage the Manual, Automated and Performance testing of Benefit Configurator Suite of applications
• Coordinate with portfolio manager on the testing budgets for the project
• Manage environment availability for web and claims testing in NASCO
• Work with business teams for User Acceptance testing and defect triage/resolution
• Work with business teams on change control activities in project scope
• Identify risks and plan mitigation strategies
• Review test plans, test cases and claims artifacts
• Data analysis using Oracle – SQL queries in TOAD
• Process claims using HIQK, EEC, HZMK, HURK screens in NASCO
• Coordinate activities between business, technical and testing teams
• Work with external teams for end to end testing activities

Confidential

Senior Business Analyst/Project manager

Responsibilities:

• Requirements analysis and documentation
• Facilitate requirements gathering meetings
• Document requirements in caliber and have them reviewed and approved
• Manage project schedule
• Identify risks and provide mitigation plans for the migration
• Project status reporting for development and testing
• Work with external interfaces including Integration services (EFT Tumbleweed) for interface migration and testing
• Gap analysis to support “Like for Like” Migration
• Coordinate migration activities with the infrastructure, application and project teams
• Ownership on test plans and test cases

Confidential

Senior Business Analyst/Project manager

Responsibilities:

• Manage sustain and development teams
• Manage release schedule
• Effort estimation and planning
• Requirements analysis and documentation for enhancements
• Test cases review
• Finalize release scope with business
• Track White Hat security scans and vulnerability fixes
• Coordinate project status calls for sustain and development with the client
• Work with external interface teams including Integration Services (EFT) for enhancements

Team Lead (Project Lead, Business Analyst, Test lead)

Responsibilities:

• Monitor project scope, schedule and effort
• Document system requirements in caliber
• Create requirement traceability matrices
• Explain system requirements for the offshore development team
• Test plan, Test cases review
• Coordinate with SmartCash team on test scenarios and test data set up
• Coordinate test execution with offshore team
• Attend defect triage meetings and provide project status/defect details
• Share test execution score card and dashboards with Ally test manager
• Provide UAT support for business

Confidential

Business Analyst, Test Lead

Responsibilities:

• Technical SME support for Ally Ecommerce team and external interfaces on Dynamic Contacts and LivePerson chat
• Work with the business owner, external interfaces and develop requirements
• Create interface specification documents
• Work with six external interface teams including GIF/ISCOE, IW, Dealer Relationship Website, OneHR, Insurance CRM, LivePerson to set up business rules for processing the data and setting up data for testing and production environments
• Document system requirements in caliber
• Create data flow diagrams for the contact data from five external sources
• Document functionality of the third party tool – LivePerson for chat integration
• Create requirement traceability matrices
• Explain system requirements for the offshore development team
• Test plan, Test cases review
• Coordinate test execution with offshore team
• Attend defect triage meetings and provide project status/defect details
• Share test execution score card and dashboards with Ally test manager
• Provide UAT support for business
• Perform data validation for system and user acceptance testing on Oracle database

Confidential

Project Lead / Business Analyst / SME

Responsibilities:

• Define phase planning, schedule and estimation
• Lead Techno functional SME to support requirements elicitation of entire dealer portal that has 50+ apps including SmartAuction, SmartCash, RouteOne, Account Access Vehicle Return, IntelliRater
• Document existing application system requirements in caliber
• Consolidate requirements from over 35 projects and document the current state of the application
• Identify gaps in requirements due to migration to SalesForce
• Provide SME support for the CA SiteMinder integration for the dealer portal security
• Coordinate proof of concepts for the migration
• Create requirement traceability matrices.

Confidential

Business Analyst /SME/ Test Lead

Responsibilities:

• Work with the business owner, external interfaces and understand the requirements
• Document system requirements in caliber
• Create process flow diagrams and mockup screens
• Create requirement traceability matrices
• Create interface specification documents
• Explain system requirements for the offshore development team
• Test plan, Test cases review
• Coordinate test execution with offshore team
• Attend defect triage meetings and provide project status/defect details
• Share test execution score card and dashboards with Ally test manager
• Provide UAT support for business
• Work with external interface teams (RouteOne, MES, Integration Services) to get the data for testing and production deployments
• Perform web services testing using SOAP UI tool
• Validate the result from the application against the Insurance tool

Confidential

Project Lead/Technical SME

Responsibilities:

• Onsite coordinator for the application and lead an offshore team of five members
• Involved in providing technical support to the SmartAuction application
• Worked on enhancements to the application by gathering project business requirements in Caliber
• Coordinate with more than 30 interface teams including Integration Services (GIF), RIMS, CARS, IW, VIW, FiServ, DealerTrack, Polk etc for application enhancements and day to day monitoring
• Providing technical solutions in the implementation of enhancements
• Perform impact analysis, design documentation, coding, and test case creation in test director, unit testing, deployment, system testing and reviews
• Track system issues and enhancement requests in the HP Open View Service desk tool
• Configuration management activities using the PVCS configuration management tool
• Create database scripts for deployments and also for day to day updates to the database
• Code review and software quality assurance activities
• Performance testing activities using Win Runner during any deploys or patching in the environment.

Developer

Responsibilities:

• Involved in discussions with the onsite resources to understand the requirements of  Confidential website
• Played an important role in identifying the technically challenging areas of the system and working on the Proof of Concept
• Involved in the design and reviews of the TMC Content Gateway system which is the system that feeds data into the TMC website

Developer

Responsibilities:

• Involved in the development of design documents from the requirements and Proof of Concepts
• Application development using ASP.Net
• Worked on creating stored procedures and packages in MS SQL Server 2005
• Unit testing the modules

Confidential

Storage Area Networking Engineer

Responsibilities:

• Proactively Identify Drive failures by avoiding data loss to customer and replicate the same solution to Customer Engineer to follow the instructions
• SP / CRU to be the priority alerts - Technical. Provide RCA analysis as what caused the Storage Processor to fail and provide solutions for future remedy HDB Project
• Working on High Dispatch Boxes which requires triaging skills for Clariion (CX300, CX400, CX500, CX600, CX700)
• Remote dialing into the customer's SAN box for gathering diagnostic information off the array in question
• Gathered log files are used for further RCA. Once the larger issue has been pinpointed, an action is drafted and provided to the Customer Engineer for implementation
• Provide Corrective Measure to Customer Engineer for technical Queries and ensure smooth case closure
• Perform regular health checks on the box