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Project Manager Resume

SUMMARY

  • Confidential is a professionally qualified associate and has12+ years of IT experience with extensive knowledge and skills demonstrated in Project management, Business Requirement Analysis, Systems Design & Development,
  • Application & Performance Testing, Systems Deployment, Application Maintenance & Enhancement and Production Support

MANAGEMENT SKILLS:

  • Has played vital roles like Project Manager, System Integrator (SI), Business Analyst, Technical SME, Test Lead, across various projects.
  • Highly analytical and detail oriented in approach with strong ability to adapt and handle risk operating outside comfort zone.
  • Well - developed communication skills with reputation of unwavering accuracy, credibility and integrity.
  • A strong team leader and motivator, fostering an atmosphere that encourages professionals to balance high level skill with productivity with exceptional planning, execution, negotiation and interpersonal skills.
  • Experienced in various client facing roles, like requirement gathering, gap analysis, business consulting, conducting user acceptance testing.
  • Has excellent communication and client liaison skills and has a proven track record of achieving excellent results.

TECHNICAL SKILLS:

  • Project management - Scope, schedule management, resource planning, project planning and scheduling, risk identification and mitigation, tracking and monitoring project status
  • Business Consulting - Gathering requirements from the business/application owner and creating business requirements document, system requirements document, requirement traceability matrices, documenting dependencies, feasibility and gap analysis
  • Quality Assurance and Testing - Creating test strategy, test plan, test cases, test data and test execution, creating and managing defects, generating test execution scorecards and test dashboards
  • Strong analytical and problem solving skills
  • Mentoring team members on requirements gathering and testing activities
  • Project Management - MS Office, Clarity, MPP, SharePoint
  • Requirements Management - Caliber
  • Claims Processing – NASCO Processing System
  • Performance Testing – Rational Performance Tester
  • Development Tools - C, C++, ASP, ASP.NET, JavaScript, VB Script, HTML, ASP.Net 2.0, C#.Net, Java
  • Databases - MS Access, Oracle 9i, Oracle 10g, MS SQL Server 7.0/2000, SQL Server 2005
  • Testing Tools – HP Quality Center, Rational Clear Quest
  • Service desk - HP Open View Service Desk
  • Configuration Management - SVN, Team Foundation Server
  • Operating systems - MS Windows 9x/NT/XP, Unix, Linux

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

  • Coordinate with the product owner and business leads on project requirements
  • Requirements analysis and documentation for enhancements
  • Create user stories, Use cases, Process flows
  • Identify and document functional, non-functional and performance requirements
  • Manage project schedule
  • Manage onsite and offshore teams
  • Manage the Manual, Automated and Performance testing of Benefit Configurator Suite of applications
  • Coordinate with portfolio manager on the testing budgets for the project
  • Manage environment availability for web and claims testing in NASCO
  • Work with business teams for User Acceptance testing and defect triage/resolution
  • Work with business teams on change control activities in project scope
  • Identify risks and plan mitigation strategies
  • Review test plans, test cases and claims artifacts
  • Data analysis using Oracle – SQL queries in TOAD
  • Process claims using HIQK, EEC, HZMK, HURK screens in NASCO
  • Coordinate activities between business, technical and testing teams
  • Work with external teams for end to end testing activities

Confidential

Senior Business Analyst/Project manager

Responsibilities:

  • Requirements analysis and documentation
  • Facilitate requirements gathering meetings
  • Document requirements in caliber and have them reviewed and approved
  • Manage project schedule
  • Identify risks and provide mitigation plans for the migration
  • Project status reporting for development and testing
  • Work with external interfaces including Integration services (EFT Tumbleweed) for interface migration and testing
  • Gap analysis to support “Like for Like” Migration
  • Coordinate migration activities with the infrastructure, application and project teams
  • Ownership on test plans and test cases

Confidential

Senior Business Analyst/Project manager

Responsibilities:

  • Manage sustain and development teams
  • Manage release schedule
  • Effort estimation and planning
  • Requirements analysis and documentation for enhancements
  • Test cases review
  • Finalize release scope with business
  • Track White Hat security scans and vulnerability fixes
  • Coordinate project status calls for sustain and development with the client
  • Work with external interface teams including Integration Services (EFT) for enhancements
Confidential

Team Lead (Project Lead, Business Analyst, Test lead)

Responsibilities:

  • Monitor project scope, schedule and effort
  • Document system requirements in caliber
  • Create requirement traceability matrices
  • Explain system requirements for the offshore development team
  • Test plan, Test cases review
  • Coordinate with SmartCash team on test scenarios and test data set up
  • Coordinate test execution with offshore team
  • Attend defect triage meetings and provide project status/defect details
  • Share test execution score card and dashboards with Ally test manager
  • Provide UAT support for business

Confidential

Business Analyst, Test Lead

Responsibilities:

  • Technical SME support for Ally Ecommerce team and external interfaces on Dynamic Contacts and LivePerson chat
  • Work with the business owner, external interfaces and develop requirements
  • Create interface specification documents
  • Work with six external interface teams including GIF/ISCOE, IW, Dealer Relationship Website, OneHR, Insurance CRM, LivePerson to set up business rules for processing the data and setting up data for testing and production environments
  • Document system requirements in caliber
  • Create data flow diagrams for the contact data from five external sources
  • Document functionality of the third party tool – LivePerson for chat integration
  • Create requirement traceability matrices
  • Explain system requirements for the offshore development team
  • Test plan, Test cases review
  • Coordinate test execution with offshore team
  • Attend defect triage meetings and provide project status/defect details
  • Share test execution score card and dashboards with Ally test manager
  • Provide UAT support for business
  • Perform data validation for system and user acceptance testing on Oracle database

Confidential

Project Lead / Business Analyst / SME

Responsibilities:

  • Define phase planning, schedule and estimation
  • Lead Techno functional SME to support requirements elicitation of entire dealer portal that has 50+ apps including SmartAuction, SmartCash, RouteOne, Account Access Vehicle Return, IntelliRater
  • Document existing application system requirements in caliber
  • Consolidate requirements from over 35 projects and document the current state of the application
  • Identify gaps in requirements due to migration to SalesForce
  • Provide SME support for the CA SiteMinder integration for the dealer portal security
  • Coordinate proof of concepts for the migration
  • Create requirement traceability matrices.

Confidential

Business Analyst /SME/ Test Lead

Responsibilities:

  • Work with the business owner, external interfaces and understand the requirements
  • Document system requirements in caliber
  • Create process flow diagrams and mockup screens
  • Create requirement traceability matrices
  • Create interface specification documents
  • Explain system requirements for the offshore development team
  • Test plan, Test cases review
  • Coordinate test execution with offshore team
  • Attend defect triage meetings and provide project status/defect details
  • Share test execution score card and dashboards with Ally test manager
  • Provide UAT support for business
  • Work with external interface teams (RouteOne, MES, Integration Services) to get the data for testing and production deployments
  • Perform web services testing using SOAP UI tool
  • Validate the result from the application against the Insurance tool

Confidential

Project Lead/Technical SME

Responsibilities:

  • Onsite coordinator for the application and lead an offshore team of five members
  • Involved in providing technical support to the SmartAuction application
  • Worked on enhancements to the application by gathering project business requirements in Caliber
  • Coordinate with more than 30 interface teams including Integration Services (GIF), RIMS, CARS, IW, VIW, FiServ, DealerTrack, Polk etc for application enhancements and day to day monitoring
  • Providing technical solutions in the implementation of enhancements
  • Perform impact analysis, design documentation, coding, and test case creation in test director, unit testing, deployment, system testing and reviews
  • Track system issues and enhancement requests in the HP Open View Service desk tool
  • Configuration management activities using the PVCS configuration management tool
  • Create database scripts for deployments and also for day to day updates to the database
  • Code review and software quality assurance activities
  • Performance testing activities using Win Runner during any deploys or patching in the environment.
Confidential

Developer

Responsibilities:

  • Involved in discussions with the onsite resources to understand the requirements of  Confidential website
  • Played an important role in identifying the technically challenging areas of the system and working on the Proof of Concept
  • Involved in the design and reviews of the TMC Content Gateway system which is the system that feeds data into the TMC website
Confidential

Developer

Responsibilities:

  • Involved in the development of design documents from the requirements and Proof of Concepts
  • Application development using ASP.Net
  • Worked on creating stored procedures and packages in MS SQL Server 2005
  • Unit testing the modules

Confidential

Storage Area Networking Engineer

Responsibilities:

  • Proactively Identify Drive failures by avoiding data loss to customer and replicate the same solution to Customer Engineer to follow the instructions
  • SP / CRU to be the priority alerts - Technical. Provide RCA analysis as what caused the Storage Processor to fail and provide solutions for future remedy HDB Project
  • Working on High Dispatch Boxes which requires triaging skills for Clariion (CX300, CX400, CX500, CX600, CX700)
  • Remote dialing into the customer's SAN box for gathering diagnostic information off the array in question
  • Gathered log files are used for further RCA. Once the larger issue has been pinpointed, an action is drafted and provided to the Customer Engineer for implementation
  • Provide Corrective Measure to Customer Engineer for technical Queries and ensure smooth case closure
  • Perform regular health checks on the box

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