PROFESSIONAL SUMMARY:

• As a senior level leader and manager, I have been responsible for hands - on management and oversight of the project delivery life cycle for business and technology. I have served as a business director, program leader, project manager, and mentor achieving superior results through people, process, and procedures.
• I work effectively across organizational boundaries managing international and domestic team to resolve complex business problems that directly impact bottom line results.
• For all projects, I build confidence with stakeholders through effective communication, proactive project health management, and clear concise reporting. This has resulted in contract extensions and re-contracting over time.

TECHNICAL SKILLS:

Leadership:

• High integrity, honesty and dependability
• Authentic and integrated leadership
• Crisis leader
• Transformation leadership
• Strategic foresight and planning
• Team building and relationship management
• Superior communication and negotiation abilities

Management:

• Project planning and development
• Advanced problem solving
• Six Sigma Certification
• Business process re-engineering
• Mergers and Acquisitions knowledge
• Procedure development
• Advanced understanding of Microsoft Project and various project portfolio management tool

PROFESSIONAL EXPERIENCE:

Senior Implementation / IT Delivery Manager

Confidential, Minneapolis, Minnesota

Responsibilities:

• Improved visibility of program health for senior leaders through business IT work / documentation alignment.
• Developed executive presentations and reports to facilitate project evaluation and process improvement.
• Directly responsible for oversight, management, and leadership involving source code changes to existing applications, infrastructure, and image repositories.
• Oversee and manage geographically dispersed business analysts, development and testing teams located onshore and offshore.
• Responsible for consolidating and delivering comprehensive status reporting reflecting scope, schedule, and budget for all projects and related work streams to senior leadership.
• Consult and provide influential leadership to project managers and project teams toward successful implementation planning, delivery, and measurement.
• Supervise and/or assist the implementation of complex enterprise-wide initiatives.
• Manage risk and compliance implications for work that supports cross-enterprise initiatives.

Senior Project / Program Manager

Confidential, Minnetonka, Minnesota

Responsibilities:

• Responsible for l eadership and delivery of $19M human capital application development portfolio - Concurrently supporting multiple application groups to include Legal & Compliance, Human Capital, and Finance.
• Recommended process and systems improvements such as proactive budget tracking to ensure spend alignment with business objective / work definition.
• Oversee project management compliance with the enterprise PMO delivery framework.
• Proactively manage communication activities that engage and involve stakeholders throughout the program life cycle.
• Establish and promote a common understanding of the business problem and gain agreement from all stakeholders on the technical solution.
• Oversee or directly manage projects to ensure work is consistently executed and deliverables are transitioned to business owners in accordance with expectations and specifications.

Program / Senior IT Project Manager

Confidential

Responsibilities:

• Directed all phases of middleware integration to support merger and acquisition of Medco and Confidential claims platform.
• Established large resource breakdown structure, obtained delivery commitment and supervised work of cross functional work teams offering constructive feedback on their work performance.
• Defined clear targets and objectives and communicated them to other team members.

IT Program / Project Manager

Confidential, Las Vegas, NV.

Responsibilities:

• Directed planning, budgeting, vendor selection and quality assurance efforts.
• Project leader for Title 31 Anti Money Laundering federal compliance project.
• Capture, storage, aggregation and centralized reporting of financial transaction data from 35 decentralized corporate entities and 10 external vendors to create and deliver alert communication and facilitate electronic filing of CTR and SAR federal reports as defined by the Fin Cen regulation.

IT Program / Project Manager

Confidential

Responsibilities:

• Responsible for facilitating and leading technical analysis, design and development of enterprise level Treasury Management system.
• Coordinated design and implementation meetings and decisions across internationally dispersed departments located in Asia and United states.
• Project scope included centralizing treasury reporting, automating bank reconciliation data delivery, and streamlining wire and ACH functionality for treasury centers located in Singapore, Macau, and Las Vegas.
• Supervised the work of 25 team members, offering constructive feedback on their work performance.
• Defined clear targets and objectives and communicated them to other team members.

Project Manager

Confidential, Minneapolis, MN.

Responsibilities:

• Managed projects requiring complex modifications to 2 major loan processing platforms.
• Coordinated design meetings and decisions across multiple internal departments and teams
• Utilized TOG tools and templates including Planview and Clarity to track and manage planned work. across and SDLC process.

Associate Director

Confidential, Minnetonka, MN.

Responsibilities:

• Led the effort to redesign complaint investigation process for all plans within the Ovations Public and Seniors Market group.
• I provided leadership and management to FTE grades 24-28 .
• Defined clear targets and objectives and communicated them to other team members.
• Reviewed operational processes, customer concerns and new opportunities to drive performance improvements across business unit.

Project Manager

Confidential, Golden Valley, MN.

Responsibilities:

• Provided leadership for large broker sales integration.
• Planned and managed approved budget of 2 million dollars.
• Responsible for directing 8 work-streams representing key functional areas across the division -
• Managed complexity of offshore technology project team delivering the technical components on schedule and within budget.
• Provided direction and hands-on support through scope definition, task identification, resource management, work sequencing, dependency identification, scheduling, and delivery.
• Utilized PPM and a master project plan to successfully control and monitor all internal sub-projects and external dependent projects.
• Redeployed resources to directly support a cross commitment project that fell behind schedule
• Identified schedule variance and led project rescue team through recovery planning and execution moving the schedule to Green.
• Established internal project web site to facilitate communication and centralize project documentation and artifact library
• Supervised and directly supported creation of the User Acceptance Test plan and post implementation User Testing and Validation procedures
• Responsible for UAT staffing, defect tracking and resolution as well as management and documentation of acceptance and approval.

Project Manager

Confidential, Minneapolis, MN.

Responsibilities:

• Responsible for delivering $5.8 million business implementation involving redesign of front-end business process
• Led the team through project lifecycle including Initiation phase for scope definition, impact analysis and estimation process and funding.
• Worked closely with procurement to identify, and deliver the RFI to on-shore and off-shore E-learning vendors.
• Assessed vendor products and maintained positive vendor relations.
• Managed the vendor selection process including demos, scoring, and recommendations to the steering committee.
• Implemented training plan through multi venue approach which incorporated CBT, live webinars, instructor led training, on-line help, and user manuals.
• Successfully managed and controlled $5.8 million budget within variance limits and reached 98% of 13,000 member distributed sales force achieving above average survey scores.

Manager

Confidential, Minneapolis, MN.

Responsibilities:

• Supervised the work of30 team members, offering constructive feedback on their work performance.
• Defined clear targets and objectives and communicated them to other team members.
• Monitored timelines and flagged potential issues to be addressed.
• Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.