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Senior Program Manager  Resume

EXECUTIVE SUMMARY:

  • Innovative, versatile and outcome focused professional experienced in continuous process improvement methodologies and project management with proven leadership and management experience.
  • Certified Project Management Professional (PMP), Project Management Institute
  • Six Sigma Green Belt certified from the Confidentail
  • Certified ITIL Expert, includes Service Level Management, Financial Management, Planning Protection and Optimization, Managing Across the Lifecycle and IT Service Management
  • Certified Risk Management Professional (RMP), Project Management Institute
  • Over 99+ Endorsements on LinkedIn for Program Management and PMP

PROFESSIONAL EXPERIENCE:

Senior Program Manager 

Confidential

Responsibilities:

  • Independently reviewed large, complex, technology proposals, programs and projects (cloud, infrastructure, application services, security services, O&M, managed services) to proactively reduce risk and improve margins and delivery performance
  • Remediated materially impaired projects through process improvement initiatives with cross - functional teams and stakeholders as a co-owner with the business unit to increase margins, performance and client satisfaction and reduce negative risks
  • Process improvement efforts resulted in improved margins of $3.2M annually on a managed services program

Director

Confidential

Responsibilities:

  • Led the Federal Project Quality Office and augmented non-Federal engagements, $1B+ portfolio, as an independent organization chartered as the key quality advisor on deal structures, risk management and project performance
  • Drove performance excellence and client satisfaction through process improvement initiatives in financial, contractual and delivery aspects of both the proposal process and active engagements
  • Leveraged best practices across all engagement teams to reduce delivery risk and improve performance through social media initiatives and direct coaching of engagement teams
  • Improved top line growth and profitability by leveraging the contract model and facilitating the identification of additional business opportunities
  • Revealed value-added client feedback to the engagement teams to improve engagement performance, client satisfaction and renewal positioning
  • Improved Defense and Intelligence Group Risk Management practices through risk management process training and providing best practices templates resulting in significant reduction of project risks
  • Initiated a highly successful process improvement to increase completion of positive Contractor Performance Assessment Reports (CPARS) by the Government and Delivery Teams resulting in raising the overall company scores on over 100 projects.
  • Managed internal controls for project and program management processes as the executive process owner
Director

Confidential

Responsibilities:

  • Previous roles of progressive responsibility included leveraging best practices in Process improvement methodologies and Project Management as: Business Operations Director, DoD Segment and Portfolio Solutions; Deputy Federal Engineering Director, PMO, Federal Engineering; Director of Operations, Deputy Director of Engineering supporting the Department of Homeland Security (DHS) Headquarters, DC
  • Led teams ranging in size from 30 - 120 in Engineering, Application Development, Field Services, Service Desk, Network Monitoring, Security Incident Response and other O&M activities.
  • These roles included working collaboratively with cross-functional and matrixed teams and clients in crafting business and technical strategies, developing and implementing policies and solutions, developing, winning and managing business on various Federal Government contract vehicles (IDIQs, GWACs, GSA Schedule), submitting proposals, creating and managing multiple project plans, conducting research and analysis, managing and optimizing scope, schedule, resources, cost/margins, quality and client relationships, hiring, training and development of staff, achieving SLA’s, creating and managing a PMO to track and report program performance and continuously optimize processes to improve margins, operational performance and client satisfaction

Program Director

Confidential

Responsibilities:

  • Led over 130+ people, full - time staff and five subcontractors
  • Managed and grew a $15M+ per annum IT Infrastructure Program in a large Federal Agency - Confidentail
  • Led the program to achieve the consolidation of all service areas: messaging, directory services, desktop support, service desk, servers and networks from multiple environments into one common operating environment of over 10K users nation-wide on time and within budget
  • Leveraged Six Sigma and CMMI models to continuously improve service delivery and achievement of major milestones

Chief

Confidential

Responsibilities:

  • Led over 20+ Project Managers to develop and deliver over 40+ information technology projects ranging from national - wide server consolidation to upgrading legacy Windows environment to web application development and implementation on time, within budget and as scoped to meet the business needs throughout the enterprise consisting of five strategic business units in five locations throughout the United States
  • Provided oversight of the System Development Life Cycle and associated methodologies and processes as well as CIO contracts, contractors and vendors to ensure delivery of quality and continuously improving outcomes
  • Tracked, monitored and evaluated all costs associated with projects and programs to include preparation of Capital Planning and Investment Control (CPIC) and OMB mandated (Exhibit 300 s) financial reporting metrics to support various enterprise-wide programs
  • Developed technical proposals, business cases, return on investments, risk assessments and project plans including establishing objectives, justifications, schedules, milestones and resource requirements
  • Mentored staff to individual performance excellence collaboratively and proactively executed project assessments to include measuring customer satisfaction, monitoring and measuring project development and integration and defining and selecting effective performance measures to ensure the mission need is met
  • Key player and contributor in CIO IT Governance Processes of Strategic Planning, Enterprise Architecture and IT Capital Planning (CPIC)
  • Key leader in evaluating CMMI, COBIT, OPM3 and ITIL organizational maturity models for implementation throughout the headquarters and five major field sites

Program Manager/Senior Project Manager/Consultant 

Confidential

Responsibilities:

  • Clients included: Unisys Corporation on the ITMS TSA Contract, General Services Administration, Department of the Confidential  Services
  • Served as the Wireless Program Manager for the Unisys/TSA/DHS ITMS Contract ($1B) Managed P&L of $7M annual program and saved the Government over $200,000 monthly
  • Wireless Program nominated for the Industry Advisory Council (IAC) and Federal CIO Council Excellence in Government Award
  • Bid as Key Personnel, Product Development Manager, for a $300M Federal Program
  • Managed transition for enterprise - wide implementation of a managed services model for over 7,000 cellular phones and wireless devices This includes wireless strategy, provisioning, configuration and staging, deployment, rate and carrier service negotiations, asset management, procurement, technical and program support, billing and rate plan optimization as well as the development and implementation of SLA s to measure the key program elements including a nation-wide help desk and desktop/deskside support
  • Developed project plans for DHS, TSA and ATF for wireless managed services which includes requirements definition, technical solutioning to implementation for multiple wireless devices to include PDA s, Blackberry s, Cellular Phones, pagers, etc
  • Led teams to provide Infrastructure and Wireless Technology services on the Information Technology Managed Services (ITMS) Contract for the Confidential developing concepts, solutions and managing the full project lifecycle across multiple lines of business/services
  • Led teams and managed multiple projects initiating from client requests to proactive business development and led solution development to implementation emphasizing client interface to manage/meet and exceed client expectations
  • Led a team to create a disaster recovery plan to ensure continuity of operations for a 16,000+ seat environment leveraging wireless technology
  • Actively involved in contract negotiations with client and 3rd party vendors to form optimal solutions
  • Served as the Project Manager for the implementation and testing of Business Objects, a Business Intelligence tool, for GSA Regions nation-wide
  • Served as Project Manager supporting the Confidential Human Resources Operations Center to implement a single Time and Attendance system for the DON Efforts which included system requirements identification and creation of configuration, change and release management processes
  • Served as a Senior Consultant on Federal Technology Service/Information Technology Solutions, General Services Administration (FTS/ITS/GSA) enterprise-wide technology modernization project for Regional and National Programs which included requirements gathering and management as well as facilitating meetings with business managers and senior technology managers using Group Systems software and Rational Requisite Pro as well as Expert Choice Decision Support Software
  • Initiated corporate instruction on Project Management Methodologies and a mentoring program for PMP candidates

Senior Project Manager/Senior Consultant

Confidential

Responsibilities:

  • Provided project management of scope identification and management, scheduling and resource management for a Telecommunications Product Company to staff technical implementation teams
  • Researched and engaged optimal advertising channels, managed multiple sub - contractors and created best-practice processes for the full-lifecycle of recruiting
  • Provided consulting service to create orientation, retention and training programs
  • Engaged in strategic sales and marketing initiatives

Consultant/Project Manager

Confidential

Responsibilities:

  • Initiated and led a team from initial requirements gathering to deployment and maintenance of a Knowledge Management Central Repository
  • Facilitated delivery of corporate - wide live Internet-based training and development briefs
  • Assisted in the design, requirements gathering and implementation of a Regional Development Center web site

Executive Staff Director

Confidential

Responsibilities:

  • Led a team of 20 people and coordinated the delivery efforts of over 300 personnel in project management, marketing and advertising, organizational development, training, recruiting operations, legal and R&D
  • Interfaced daily with the highest levels of the Federal Government, all armed forces branches and private sector to include training and development, market research, advertising and information technology executives and multiple contractors to implement programs, policies and solutions
  • Key player in developing an Enterprise Resource Planning Solution and strategic information technology vision for over 6,000 users nationwide
  • Designed and implemented a software application to improve organizational communications by providing performance feedback to 31 field organizations reduced time on this task by 90 percent

 

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