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Senior Client Program Manager/ Product Owner Resume

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SUMMARY:

  • As an IT Director for 9 years at a well - established firm, I decided to move to consulting so that I could engage with cutting edge technologies. My passion is for learning and leading new technology efforts with a knowledge management focus. I’m a well-established team leader/scrum coach within organizations and professional communities who support them. I believe in open source so much so that I’m teaching Unity to my daughter’s 3rd grade class to inspire them to not play video games, but to build them.
  • Facilitate Denver-based roundtable focused Confidential /Engineering/Construction IT Managers, Directors, and CIOs
  • Received Client Satisfaction Award from Statera in 2013
  • Promoted to Senior Associate for Statera in 2013
  • Promoted to Associate at Anderson Mason Dale Architects in 2006
  • Awarded a Quality Service Award at Anderson Mason Dale Architects in 2005
  • Awarded two Quality Service Awards while working for the Antarctic program: the first was received in 1998 and the second in 2000
  • Trained as Project Management Professional
  • Trained as AGILE/Scrum Master

AREAS OF EXPERTISE:

  • Knowledge Management / AGILE / Strategic Planning / Business Analyst / Innovation

TECHNICAL SKILLS:

Expert: SharePoint Server 2003, 2007, 2010, 2013; Windows Server 2003, 2008R2, 2012R2; Exchange Server 2007, 2010; Office 365, VMWare, ESXi, Deltek Vision ERP, Autodesk products AutoCAD, Revit; MS Office; Visio; Access SQL 2000, 2005, 2008;

Poweruser: Rally; Unity; MS Project; Infopath

Knowledge and Understanding: HTML, SaaS; Salesforce; Java; C#; EPIC, Greenway Primesuite

PROFESSIONAL EXPERIENCE:

SENIOR CLIENT PROGRAM MANAGER/ PRODUCT OWNER

Confidential

Responsibilities:

  • Helped clients to determine strategic direction and how to achieve it
  • Lead team of network, system, and software engineers to meet the goals of the product owners for health care, leading edge development firms, renewable and innovative firs with focus on cloud based Confidential
  • Identify and lead the identification of applications to support workflow and reduce overhead
  • Assist clients with developing strategic technology plans
  • Lead team effort on project tracking, capacity planning, and cross-functional training

SENIOR CONSULTANT

Confidential

Responsibilities:

  • Created and Developed Knowledge Management and SharePoint Practice Areas
  • Designed and implemented SharePoint cloud platform to be utilized by future clients
  • Worked with APIs to integrate workflows between systems
  • Designed and implemented knowledge management platform to be utilized by future clients
  • Developed marketing materials

Confidential

Active Director

Responsibilities:

  • Project goal is to reconfigure Active Directory (DNS, DHCP, WSUS, GPOs, and NTP) with Microsoft Best Practices to align the with business processes affecting 2,800 dialysis centers in US and internationally
  • The team authored conceptual design documents, detailed design documents, the operations guide, and test scripts

Confidential

Project Manager / Senior Business Analyst

Responsibilities:

  • Supported the business intelligence effort in BA/PM role by tracking requirements using issue and backlog tracking using Agile and scrum methodologies using TFS
  • Created the data dictionary to facilitate client review, approval, and user adoption by leveraging the SQL information into SharePoint
  • Liaison between client and Statera working to align expectations between the business units and IT
  • Generated test cases and use cases

Confidential

Senior SharePoint Configurator / Business Analyst Consultant

Responsibilities:

  • Lead SharePoint configuration to an on-time, on-scope delivery of the phase deliverables
  • Worked closely with PM and client to achieve functional dashboards which included migration of over 40,000 documents
  • Authored and maintain the s trategic plan for the SharePoint practice
  • Authored and marketed SharePoint
  • Transition client SharePoint sites to the cloud
  • Design, develop, and build SharePoint sites for all clients
  • Audited clients existing sites and implemented improvement from a knowledge management perspective, based on test cases
  • Recommended taxonomy changes for process improvement
  • Audited SQL environment for inconsistencies

Confidential

Director, Information Technology

Responsibilities:

  • Authored and maintained the strategic plan and budget
  • Authored and maintained the network security plan and disaster recovery plan
  • Created, designed, and supported a comprehensive SharePoint portal to support the knowledge management efforts as well as facilitate technical reviews between the architectural staff and subcontractors.
  • Direct all purchases and upgrades with respect to hardware, software including that all subcontractors agree to scope and schedule.
  • Change manager for all upgrades including: SharePoint, Deltek Vision, Revit, based on documented best practices and user test cases
  • Created a weekly training session, called “Stump the Geeks” where we identified issues affecting the staff and addressed them

Confidential

CAD Manger / Studio Coordinator

Responsibilities:

  • Performed software customization
  • Responsible for document control
  • Maintained the web site for content and the content library
  • Scheduled the internal administrative resources for weekly assignments.

Confidential

Project Lead

Responsibilities:

  • Lead team to a successful on-time, under budget, deliver of the phase III deliverables, a farm of client/server applications used by the National Science Foundation to coordinate all science and logistics deploying annually to Antarctica
  • Developed and monitored project plan and established strategies
  • Coordinated the gathering of input from the National Science Foundation, the funded researchers and the various agencies interacting in the project plan to develop a realistic, workable plan
  • Administered performance appraisals, salaries, hiring of staff

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