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Program Project Manager Resume

Broomfield, CO

SUMMARY:

  • Demonstrated strong leadership and communications skills; excellent relationships with co workers and management. A decisive, clear thinker that is creative and an energetic problem solver that is insightful, thoughtful, reflective and optimistic.
  • Working in contract positions recently has allowed me to gain additional skills and experience.
  • I am firm believer in continual education. The ideal job is always one in which I will have a broad scope of responsibilities that will enable me to continue to learn about the industry and enhance my skills.
  • I read to refresh my skills and keep updated on the latest trends.
  • Have a Certificate in Project Management from Confidential .
  • Agile experience in Scrum; stand up meetings; Sprint Planning etc.Top - notch Project Manager with more than 15 years IT Project & Resource Management experience using Waterfall methodology. Successfully managed Production Go-Live activities;
  • Disaster Recovery and BCP. Outstanding productivity as both resource and financial planning/tracking, scope and risk management. Release & Change Management coordination experience.
  • Unique combination of expertise in First Data business requirements, product enhancement (retail/Bank/financial services) and multiple aspects of IT interactive, project management.
  • Dynamic leader and team builder, consistently motivating others towards success. Personally trained and mentored both Contract and Full Time Employees. Empower Teams and celebrate successes.
  • Management of a Major Credit Card customer service organization for a major Mid-west bank, with 17 customer information/call center, clerical, research and data entry personnel.
  • Overwhelming experience managing multiple priorities and levels of authority. Have demonstrated that Team Building, Customer Service and Relationship Management are a major strength. Keen organizational skills and ability to remain flexible are an invaluable asset in my tool box.

TECHNICAL SKILLS:

  • DASD; DNS; Content Switch; Windows: Solaris; SQL; Telecom; WAN; LAN; Oracle; AIX; CICS; UNIX; DB2
  • Command Center; Storage; Network; Information security; VMware; Organizational Change. Technology refresh or upgrades were integrated as the opportunity presented during the consolidation. SharePoint
  • Clarity
  • TFS
  • JIRA
  • MS Project
  • MS Office suite (Excel
  • PowerPoint
  • Word
  • Access. OneNote)
  • Active Directory
  • Avaya ACD
  • IVR
  • PBX
  • Business Advocate; Witness Reporting Software; ITIL/ISO; Ascent; SalesForce; Cherwell

PROFESSIONAL EXPERIENCE:

Confidential

Program Project Manager

Responsibilities:

  • Support IT PMO and various business groups to implement a corporate transformation initiative by being the liason with IT for the Payments Implementations team for Data Center Migration
  • Migration of Payment billers for CPay, Quick Pay, Quick Collect & Prepaid; coordinate testing.
  • IT Sterling inbound/outbound; Proxy connections, NDM; TANDEM.VPN
  • Support the Cash Implementations Project Team as needed.for Billers technology adds, changes and deletes.
  • Managing the New Client Project Request (NPR) process
  • Requirements Gathering - interacting with client technical and non-technical resources to identify and document requirements and specifications, create and deliver project plan.
  • Project documentation (i.e. Statement of Work, Fastrack, Work Order etc.)
  • Coordinate with internal project teams (i.e. Development, QA, etc) and act as central point of communication to and between sales, support, operations, internal/external technical resources and client.
  • Manage timelines and deliverables
  • Overall support for the duration of the project
  • Complete database set up
  • Coordinate testing of the product or services requested by client.
  • Schedule and coordinate with client and IT for production deployment
  • Post production support for the first two weeks post deployment
  • Assists Sales in pre-implementation calls with clients when necessary.
  • Attend vertical team meetings.
  • Production issue back up and assistance
  • Owning activities, issues, or tasks outside project scope when necessary

Confidential

Sr. IT Project Manager

Responsibilities:
  • PM on regulatory projects to support the AML and KYC requirements that were mandated as part of PAV compliance in a fast-paced, dynamic environment.
  • OPM on regulatory project implementation supporting IRS & Treasury 871(m), withholdings on “dividend equivalent payments”
  • Work closely with IT and other key project/business stakeholders to implement solutions that provide appropriate compliance controls..
  • Manage business and technical deliverables to the project budget and timeline through various project phases.
  • Develop and document project schedules, budgets, reporting and other required project artifacts including maintaining the project SharePoint site.
  • Interact with external vendors when required to facilitate requirements gathering and implementation planning (Ernst & Young, SIFMA, NICE, FIS).
  • The projects used several project methodologies & tools, Agile, Waterfall and RUP, Clairty, TFS, JIRA, SharePoint.

Confidential

IT Project Manager

Responsibilities:
  • Infrastructure PM as Confidential was in its final stages of separating from their former holding company.
  • Coordinate with SME’S at Frontier and the former holding company to understand processes, put together an action plan to finish the separation and drive to completion
  • Worked closely with the Telecommunications Program manager, and Command Center to determine other project co-dependencies that could impact the planned go-live in Denver.
  • Complete separation of the network, hosting, Active Directory, server farms, and applications.
  • Decommission all the old equipment on the network separation.

Confidential, Broomfield, CO

IT Project Manager

Responsibilities:
  • Manage IT projects using standard project management standards
  • Coordinate technical deployments in conjunction with Association Release Management
  • IT PM for a strategic project to bring back office functions in house and subsequent back office support
  • Oversee replacement of voicemail system; Avaya 6.3 upgrade; Avaya Business Advocate
  • Coordinate Monthly IT Release/Deployments
  • Imbedded in Software Development team through the Agile process and Project Management. Use MS Team Foundation Server (TFS)

Confidential, Greenwood Village, CO

Project Manager

Responsibilities:
  • Business Case preparation of large, complex $2 --> 20MM level projects.
  • Project Initiation, creation of scope, risk and resource analysis & forecasting. Program Administration.
  • Project Planning, coordination of requirements, risks & mitigations, time tracking and budget management using Waterfall Methodology.
  • Project Execution, direction of personnel and project tasks.
  • Build and maintain Project Control, management of project schedules budget and quality
  • Created Project Management Process improvements documentation
  • Acted as both Program and Project Manager on several large initiatives. Business Liaison with 3rd Party vendor/Partner
  • Some Recent Project Successes: Key member of the First Data Corporation s Data Center Transformation team responsible for the consolidation of 13 Data Centers to 3, Command Centers from 6 to 2. The Data Center was projected to achieve a cost savings of $41.5 m. Primary Role as the Program Administrator and a Project Manager, Successfully lead Project Manager for the Mainframe portion of the Data Center Consolidation, tasked with moving 19 LPAR s to the go forward Data Centers with teams of up to 50 resources, Managed contract employee on - boarding and mentoring on both the Program and PMO level, TSM Conversion to FDC, Mobile Payments.
  • Support Information Security established policies and procedures to meet ITIL/ISO requirements
  • PM for Information Security project to consolidate Global Infosec processes (US, Australia, Germany & England). Including awareness of regulations for International procurement and EU Workplace rules.
  • Experience with Microsoft Project and Project Server; ClaritySystem; SharePoint

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