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Software Sustaining Manager Resume

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North Reading, MA

Summary Of Qualifications:

Software Engineering professional with over 18 years of experience in the software industry, including development, functional line management, project management, sustaining & support management and software release management. Proven capability in all phases of software product development, from requirements analysis and concept level specifications, to testing phase and customer acceptance.

Engineering Management:

  • Software development process definition and implementation
  • Strong management of people and processes
  • Strong planning & organization skills
  • Cross-functional project roadmap definition and planning

Project Management

  • PMP certified project manager
  • Negotiating requirements and/or specifications with stakeholders
  • Planning and driving all project activities
  • Joint effort and outsourcing of software development projects

Key Areas
Engineering Management, Program & Project Management, PMP, Software Robustness & Reliability, CMMI, ISO, SPC, Quality Assurance, Software Release Management, Customer Technical Support, Technical Writing, End-User Documentation, Root Cause Analysis, OOP, C/C++, UNIX (Solaris/Linux), VB, Windows, X/Motif, UCM & ClearCase, Distributed Databases, SQL, Scripting Languages, Open Source


Experience:

Confidential, North Reading, MA 2006 2008
Software Sustaining Manager, Core Software Sustaining & Support Group, May 07 Nov 08
Managed software project teams focused on software reliability and sustaining. Teams consisted of in-house and outsourced resources in the United States and India. Managed core software sustaining activities for Teradyne’s Flex semiconductor test system.

  • Led team which reduced the customer bug backlog by more than 70%.
  • Led the development and deployment of a strategy focused on software robustness. Managed key project responsible for improving software reliability from 78% to 90% clean user session rate.
  • Managed project focused on boundary test coverage which resulted in the reduction of incoming bug rate for the targeted sub-systems from 40% to less than 15%.
  • Drove software development process improvements by performing selective bug injection root-cause analysis to identify and close development process gaps.
  • Technical support manager for key Asian customer. Managed all software support activities and drove customer’s software defect backlog down by 90%.

Software Release Manager,Confidential, Jan 06 May 07
Managed the development of large software product releases and patch streams used as the software component for the Flex and J750 semiconductor test systems.

  • Managed all phases of product release including development, integration test, alpha, beta and final test periods to assure release met quality software metrics and customer software satisfaction goals.
  • Key liaison with Product Management, Development, Marketing, QA, Sustaining, Field Applications and other groups to ensure successful deployment of software release.
  • Enhanced software patch delivery process and quality of software by maintaining a rigorous bug fix selection process and testing methodology resulting in a 50% reduction in bug introduction.
  • Developed a new software release patch strategy to better align customer needs and internal processes and therefore reduced the need for patches by 30%.

Confidential,Westwood, MA 1990 2006
Software Engineering Manager, User Interface Software Group, 1998 - 2006
Hands-on manager providing technical guidance, mentoring and functional day-to-day support to a group of 15 software engineers responsible for new development and maintenance of the enVision core software system that controls and operates LTX’s Fusion family of tester platforms.

  • Led a software robustness effort which resulted in the reduction of software problems and improved customer semiconductor test floor software MTBF by 100%.
  • Led requirements gathering effort by working with other engineering groups and key customers to identify usability shortcomings and drove software usability projects to improve software look-and-feel.
  • Authored CMMI based software development process guidelines and templates as a member of the software development life cycle definition and deployment team.
  • Supported field-deployed software releases and responsible for prioritizing and planning of bug fixes and feature enhancements to the product.
  • Participated in engineering organization software roadmap definition and met with cross functional departments and key customers to finalize and prioritize software projects.
  • Managed key strategic software development projects in a matrix style organization across geographically distributed software teams.

Senior Software Engineer, Confidential,1994 - 1998

  • Project lead and individual contributor for one of three main projects being run in parallel for the development of the next generation enVision software to run on LTX’s Fusion SOC tester.
  • Key driver of the definition and implementation of the top level GUI and API interface to our system.
  • Participated in development of user interfaces on SUN/Solaris utilizing both WorkShop & GNU development environments. User interface development was done using X/Motif.
  • Individual contributor for enhancing and maintaining LTX’s system software for the operation and support of the Synchro Mixed-Signal tester platform. Development was on SUN/Solaris using C/C++.

Software Engineer, Confidential,1990-1994

  • Technical lead responsible for the enhancement and maintenance of LTX\'s statistical process control and analysis software product. Designed and developed 3-dimensional graphics subsystems, including Multi-Variable Histograms, Surface Plots, Line Graphs, and Wafer Maps. Product design included X/Windows and relational database on UNIX workstations in a distributed client-server environment.
  • Authored end-user product documentation, including help systems, for several releases.
  • Technical lead responsible for the design and development of several releases of a real-time test floor automation product, connecting LTX testers to Host via Ethernet based on the OSI Network Model.

Confidential,Newton, MA 1988 - 1990
Software Engineer, System Software

  • Developed a software control API in C on VMS. Design included real-time process control and interface for access to an Ampex high speed digital recording system.
  • Developed diagnostic software in FORTRAN on VMS for testing Numerix’s line of vector processors.
  • Developed Configuration Management System for suite of diagnostic software.

EDUCATION:
Bachelor of Science in Computer Science

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