Project Manager resume Piscataway, NJ - Hire IT People

Many years of experience in the customer service/ telecommunications industry. Proven ability to develop, lead, and manage projects and service-based organizations. Extensive experience in dealing with vendors, business partners, and peers. Outstanding customer relationship skills. Excellent organizational and interpersonal skills. Ability to multi-task and work independently in a team environment. Expert PC skills.

Experience:

2006 to present -Confidential,Piscataway, NJ
Specialist/Proj/Prog/Mgmt/Vendor Escalations
Project Manage transition projects for,Confidential, Interface with customer and vendors to assure timely completion of new circuits and coordinate cut-over circuits. Process Access Service Requests and resolve any related issues that may delay completion. Report status to client on a scheduled basis. Escalate to appropriate vendor any delay in order process. Provide status of escalations on a daily basis to clients and provisioners.
Maintain tracking of all problem circuits and resolution of same.

2003 2006 Confidential,Raritan, NJ
Administrator
Supported the President, Engineering Division and Surveying Department. Handled customer inquiries. Initiated, tracked and coordinated job proposals and updates. Finalized surveying proposals, deeds, engineering proposals, and landscaping jobs. Responsible for office supplies inventory management. Managed business travel reservations (air, hotel, and other logistics) and expense reporting. Maintained and updated client/prospect information. Assisted in proposal/presentation generation, event and meeting coordination, and coordination with building management.

January 2000 2003 Confidential,Bridgewater, NJ
Provisioning Manager
Primary interface for Citicorp and Confidential, accounts, provisioning various circuits to customer requirements on Private Line, Frame, T3/45, T1, ISDN, PRI, DSL, and voice. Daily contact with external customer contacts to handle inquiries, complaints, and deliverables. Led the network transformation of Bank One and General Motors Corporation, ensuring on-time and accurate delivery of project specifications. Coordinated configuration and engineering procedures with Implementation Managers and Integration Managers for all circuits. Tracked circuit provisioning through completion and handled expedites and escalations for priority issues. Acted as liaison between Confidential, clients and all Local Exchange Carrier’s (Ameritech, Verizon, Qwest, etc.) and other vendors to achieve on-time order delivery. Assisted inventory team to ensure scheduled end-to-end completion of service for customer. Provided Excel metric reporting to the clients. Documented the Methods and Procedures for various Confidential, provisioning systems.
Employee of the month -2002

1996-2000 Confidential,Parsippany, NJ
Senior Communications Technician
Responsible for all aspects of installation for Norstar PBX and voicemail for clients throughout the state of NJ. This included providing presales support, needs assessment, site surveys, installing, programming, customizing systems to customer’s specifications, and direct training and usage of systems to client management and administrative staff.
Programmed and serviced existing installations.

Acted on service or repair orders, analyzing and repairing Norstar systems, and recommending upgrades and solutions.
Troubleshot system problems for a timely and successful resolution with minimal downtime.

1984-1996 Confidential, NJ
Senior Communications Technician
Conducted Octel Voicemail upgrades impacting over 3,500 users with minimal downtime.
Responsible for inventory, auditing of telephone circuits, quality control, programming and user training.
Successfully planned and implemented interoffice relocation cutovers. This included scheduling and implementing the move, coordinating customers, technicians, and vendors.
Responsible for supervising staff and making management decisions in supervisor’s absence.
Received President Club Award for outstanding performance.

Training and Skills:

Windows, MS Word, MS Excel, Microsoft Outlook, PowerPoint, Lotus Notes, Sametime, Adobe PageMaker, Customer Satisfaction Skills Training, Code of Conduct, Verizon applications - EASR, EWPTS, XNG, F& E, Actiview, Cameo, CSG, and Confidential, systems: Sots, USRP, PLOT, IOM, Vantive, Icore. Tirks, Pocits, Aise, and other Provisioning Databases. Octel Voicemail, Norstar PBX and Voicemail, ISDN Installation and Maintenance, Basic Transmission, SLC 96.

Education:
Bachelor’s Degree

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Project Manager Resume

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