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General Manager/director Of Operations Resume

PROFESSIONAL EXPERIENCE:

Confidential

General Manager/Director of Operations

Responsibilities:

  • Consulted on opening Confidential with two experienced restaurateurs
  • Ran all day - to-day operations. Duties included:
  • Hiring, firing, training and supervising a staff of 12-18 individuals
  • Managing all HR issues and personnel files
  • Scheduling, holding meetings, providing communication with business owners
  • Handling of payroll, banking, accounting and bill pay
  • Establishing company protocols and subsequent relative documents
  • Tracking sales and profit/loss via spreadsheets
  • Ensuring all permits were up to date, R&M, working with landlord on building concerns
  • Maintaining relationships with a multitude of vendors, purchasing of all needed items
  • Crafting a social media presence
  • Creating new menu specials and planning events
  • Providing excellent service to all guests
  • Dealing with customer complaints
  • Worked with artist complex in which we were located (Canopy) to ensure success of large scale events
  • Proficient using: APD payroll, Quickbooks, Excel

Confidential

Assistant Manager

Responsibilities:

  • Aided store manager in operating an upscale clothing and apothecary boutique.
  • Duties included: hiring and training new employees, inventory, assisting in payroll, organizing events, banking,
  • Offered exceptional customer service
  • Communicated with managers of sister stores to ensure all company standards were met
  • Organized and curated monthly photo shoots for advertisements

Confidential

General Manager

Responsibilities:

  • Advanced from part time barista to co-manager in a period of six months

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