General Manager/Director of Operations Resume

PROFESSIONAL EXPERIENCE:

Confidential

General Manager/Director of Operations

Responsibilities:

Consulted on opening Confidential with two experienced restaurateurs
Ran all day - to-day operations. Duties included:
Hiring, firing, training and supervising a staff of 12-18 individuals
Managing all HR issues and personnel files
Scheduling, holding meetings, providing communication with business owners
Handling of payroll, banking, accounting and bill pay
Establishing company protocols and subsequent relative documents
Tracking sales and profit/loss via spreadsheets
Ensuring all permits were up to date, R&M, working with landlord on building concerns
Maintaining relationships with a multitude of vendors, purchasing of all needed items
Crafting a social media presence
Creating new menu specials and planning events
Providing excellent service to all guests
Dealing with customer complaints
Worked with artist complex in which we were located (Canopy) to ensure success of large scale events
Proficient using: APD payroll, Quickbooks, Excel

Confidential

Assistant Manager

Responsibilities:

Aided store manager in operating an upscale clothing and apothecary boutique.
Duties included: hiring and training new employees, inventory, assisting in payroll, organizing events, banking,
Offered exceptional customer service
Communicated with managers of sister stores to ensure all company standards were met
Organized and curated monthly photo shoots for advertisements

Confidential

General Manager

Responsibilities: