SUMMARY:

Results - driven IT Project Manager with 23 years of multi-industry project management, client relationship management, and virtual online training experience and demonstrated track record for analyzing business operations, mapping and managing numerous concurrent end-to-end process-improvement projects, and achieving targeted budget, schedule, and deliverables objectives. Analytical, technically-knowledgeable, and insightful business strategist with talent for championing, developing, and deploying enterprise-wide analytical tools and processes, restructuring/consolidating data management systems, and increasing data accessibility, accuracy, and reliability. Interpersonally-skilled, diplomatic, and positive communicator, presenter, and negotiator with reputation for building collaborative cross-functional team partnerships, inspiring team and client engagement, and delivering technical innovation and performance excellence.

CORE COMPETENCIES:

• Project Management, Software Integration & Implementation, Documentation Management
• Cross-Functional Team Leadership, Training, & Performance Management
• Product Planning, Management, & Implementation, Regulatory Compliance, Risk Management
• Marketing & Sales Support, New Business Development, Client Relations, Strategic Planning
• Commercial Scripting, Technical Writing, RFI & RFP Preparation, Statements of Work
• MS Office, MS Project, Visio, MS Outlook, TFS, PC & Mac, WebEX, Go to Meeting, SharePoint

PROFESSIONAL EXPERIENCE:

Confidential, Minneapolis, Minnesota

Project Manager

Responsibilities:

• Led Cross-Functional Project Team, evaluated existing reporting and predictive analytics, identified reporting data inefficiencies, visual shortfalls, and disparities, managed end-to-end analytical report redesign and restructuring project, centralized report accessibility, transitioned from high-level to granular data, and optimized report functionality, visual optics, applicability, and the end-user experience.
• Collaborated with several IT Development Teams across multi-channel and technology and support areas, wrote project requirements, recruited/managed pilot groups, implemented a new end-user email alert-notification methodology with multi-device delivery capabilities, proved methodology viability, and facilitated successful adoption and process integration.

Project Manager

Confidential

Responsibilities:

• Recruited and led an internal Subject Matter Expert Team, evaluated Confidential, Confidential, Agency, Conforming, and Non-Conforming loan policy, coordinated cross-organizational team communications, documented, tracked, and facilitated the successful implementation and integration of ongoing policy and procedural changes in online electronic Seller Guide, and assured organization-wide policy and procedural accuracy and consistency.

Confidential, Mendota Heights, Minnesota

IT Project Manager/Business Analyst

Responsibilities:

• Led 10 - 25 -person Project Teams, coordinated multiple, concurrent $500,000 to $2-million Business, Operations, and IT Department process improvement projects for major accounts including Chase Bank, Capital One, Bank of America, and Wells Fargo, and consistently achieved targeted deliverables objectives.
• Consulted with Roundpoint Bank IT Teams, Business, Operations managers, and line-level users, conducted due diligence and assessed business processes, implemented data-mapping methodologies, oversaw manual to automated conversion of default mortgage loan tracking processes, reduced labor allocation costs, and positioned organization with a proprietary case-management system.

Confidential, Mendota Heights, Minnesota

IT Project Manager/Business Analyst

Responsibilities:

• Built/sustained trusting and collaborative relationships with account IT and Business Teams, and internal and external stakeholders, bridged organization-wide communications, secured project approval and team buy-in and engagement, and facilitated a seamless resource allocation, on-time, on-budget project execution process.

Marketing Analyst

Confidential

Responsibilities:

• Led a marketing initiative, served as subject matter expert, supported sales team in the presentation of a suite of proprietary Confidential Software bankruptcy and foreclosure process-management products, targeted financial, legal, and mortgage loan industries, onboarded hundreds of new clients, increased revenue, and expanded user networks.
• Partnered with outsourced Creative Teams, collaboratively designed, developed, and produced brochures and collateral marketing materials, developed product-user-based testimonials, and advanced product awareness and market impact.
• Leveraged WebEX and Go-to-Meeting applications, provided virtual sales team support, demonstrated product value in national online sales settings, and supported the successful closing of $100,000 to $500,000 software contracts.

Confidential

Product Sales Support Representative

Responsibilities:

• Conducted on-line virtual client consultations, evaluated/contrasted current client Default Case Management with cutting-edge Newtrak System, highlighted technology deficiencies, and inspired client engagement and willingness to close on profitable company contracts.
• Trained and technically supported onboarded clients on Newtrak System functionality and dynamics in virtual classroom setting, improved end-user competency, and assured client satisfaction and retention.

Confidential

Responsibilities:

• Served as client relationship manager and first point of contact for outsourced attorney network, troubleshot/resolved portfolio business process, timeline, and service issues, enhanced performance ratings, and reduced legal costs.
• Developed/managed Attorney Metric Systems and Performance Evaluation scorecards, recommended service improvements, and optimized legal team productivity and efficiency.

Client Relationship Manager

Confidential

Responsibilities:

• Established/sustained collaborative client relationships and supported Confidential ® profit center.