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Program Manager Resume

New York, NY

SUMMARY:

Administrator with years of professional experience working in non - profit organizations, colleges, and universities as a project manager, coordinator of employment and career services, program manager and an assistant director. I have experience-managing staff with a variety of skill sets on both simple and complex projects. I have expertise in career services, adult workforce training initiatives, database management, and data analysis.

TECHNICAL SKILLS:

  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • CRM system
  • New York Employment Services System database
  • Microsoft Outlook
  • Internet
  • SIMS database
  • SKAT database
  • Google Documents
  • PC and Macintosh computers
  • Basecamp (project management tool)

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Program Manager

Responsibilities:

  • Facilitating the formal and informal training of Urban League affiliate staff around additional workforce development best practices-including employer engagement, partnerships, data management, financial literacy, work readiness training and mentoring
  • Building professional relationships with affiliate leadership and staff
  • Providing programmatic technical assistance to 33 affiliates’ staff members to improve their daily operations
  • Mastering the CRM system in order to train and support end-users with day-to-day operations; and efficiently troubleshoot problems
  • Managing data to ensure data integrity; ensure proper database maintenance and business continuity planning
  • Performing standard system management tasks for CRM; manage user accounts and security groups
  • Assisting database developers with ad hoc changes to the application as necessary (e.g. add a new option, set values, modify field labels, etc)
  • Tracking grant deliverables including outcomes, and indicators across all relevant grants
  • Performing desk audits of affiliate program participant’s database files to insure grant eligibility and compliance
  • Evaluating Letters of Interest responses from our affiliates around the country vying for NUL grants

Confidential, Brooklyn, NY

Project Manager

Responsibilities:

  • Database administrator on-site for the program
  • Created effective systems and processes to: monitor, evaluate and improve project performance
  • Collecting and consolidating data and information to demonstrate impact and to generate progress reports on a monthly basis
  • Coordinating the process of student recruitment, assessment, selection, orientation
  • Consulting with faculty, administrators and the college community concerning disability issues, student concerns and related matters

Confidential, Harlem, NY

Coordinator of Employment and Career Services

Responsibilities:

  • Assisted adult learners with psychiatric disabilities, forensic backgrounds, veterans, and a history of substance abuse to obtain internships and jobs in the human service field
  • Administrator and compliance manager of the Assisted Competitive Employment Program (grant-funded program)
  • ACCES-VR grant administrator and compliance manager for the program, preparing quarterly reports, monthly reports (416’s)
  • Monitored team-wide performance with regard to case management, caseload follow up and retention efforts
  • Marketed, promoted, and branded the program to develop 50 new internship sites
  • HRA coordinator for the program (processing paperwork, entering information in the HRA database, contact person)
  • Created job-readiness curriculum for the classroom, and group facilitation
  • Planned, marketed, and promoted the internship fair event twice per year (e-mails, flyers, mailings, telephone calls, scheduling)
  • Database management, and statistical report generation from the AWARDS and NYESS databases
  • Counseling students and case management

Confidential, NY

Testing Coordinator

Responsibilities:

  • Scheduled tests for incoming freshman, transfer students, students with disabilities, and remedial students
  • Processed faculty evaluations completed by the college students
  • Supervised and trained several unionized clerical staff members, and proctors in a customer service setting

Confidential, Garden City, NY

Coordinator of Student Services

Responsibilities:

  • Advised and assisted all graduate social work students on four campus’ with any issue or concern
  • Entered all social work courses into the DG database
  • Supervised one part-time employee in a customer service setting

Confidential, Queens, NY

Assistant Director of Testing

Responsibilities:

  • Administrator of the computerized testing centers
  • Trainer of the computerized testing centers software sessions for faculty and staff
  • Created computerized testing centers training materials for students, faculty, and staff
  • Supervised seven unionized clerical staff members in a customer service setting
  • Scheduled tests for incoming freshman, transfer students, students with disabilities, and remedial students
  • Hired, trained and supervised a pool of twenty testing proctors
  • Managed the budget (procured office machines, purchased office supplies, processing staff payroll)
  • Spearheaded the creation and preparation of statistical reports
  • Management of student information databases of 12,000 students
  • Data collection and record keeping
  • Liaison with Offices of Admission, and Academic Advisement
  • Counseled, assessed and resolved parent and student inquiries

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