SUMMARY:

Administrator with years of professional experience working in non - profit organizations, colleges, and universities as a project manager, coordinator of employment and career services, program manager and an assistant director. I have experience-managing staff with a variety of skill sets on both simple and complex projects. I have expertise in career services, adult workforce training initiatives, database management, and data analysis.

TECHNICAL SKILLS:

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• CRM system
• New York Employment Services System database
• Microsoft Outlook
• Internet
• SIMS database
• SKAT database
• Google Documents
• PC and Macintosh computers
• Basecamp (project management tool)

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Program Manager

Responsibilities:

• Facilitating the formal and informal training of Urban League affiliate staff around additional workforce development best practices-including employer engagement, partnerships, data management, financial literacy, work readiness training and mentoring
• Building professional relationships with affiliate leadership and staff
• Providing programmatic technical assistance to 33 affiliates’ staff members to improve their daily operations
• Mastering the CRM system in order to train and support end-users with day-to-day operations; and efficiently troubleshoot problems
• Managing data to ensure data integrity; ensure proper database maintenance and business continuity planning
• Performing standard system management tasks for CRM; manage user accounts and security groups
• Assisting database developers with ad hoc changes to the application as necessary (e.g. add a new option, set values, modify field labels, etc)
• Tracking grant deliverables including outcomes, and indicators across all relevant grants
• Performing desk audits of affiliate program participant’s database files to insure grant eligibility and compliance
• Evaluating Letters of Interest responses from our affiliates around the country vying for NUL grants

Confidential, Brooklyn, NY

Project Manager

Responsibilities:

• Database administrator on-site for the program
• Created effective systems and processes to: monitor, evaluate and improve project performance
• Collecting and consolidating data and information to demonstrate impact and to generate progress reports on a monthly basis
• Coordinating the process of student recruitment, assessment, selection, orientation
• Consulting with faculty, administrators and the college community concerning disability issues, student concerns and related matters

Confidential, Harlem, NY

Coordinator of Employment and Career Services

Responsibilities:

• Assisted adult learners with psychiatric disabilities, forensic backgrounds, veterans, and a history of substance abuse to obtain internships and jobs in the human service field
• Administrator and compliance manager of the Assisted Competitive Employment Program (grant-funded program)
• ACCES-VR grant administrator and compliance manager for the program, preparing quarterly reports, monthly reports (416’s)
• Monitored team-wide performance with regard to case management, caseload follow up and retention efforts
• Marketed, promoted, and branded the program to develop 50 new internship sites
• HRA coordinator for the program (processing paperwork, entering information in the HRA database, contact person)
• Created job-readiness curriculum for the classroom, and group facilitation
• Planned, marketed, and promoted the internship fair event twice per year (e-mails, flyers, mailings, telephone calls, scheduling)
• Database management, and statistical report generation from the AWARDS and NYESS databases
• Counseling students and case management

Confidential, NY

Testing Coordinator

Responsibilities:

• Scheduled tests for incoming freshman, transfer students, students with disabilities, and remedial students
• Processed faculty evaluations completed by the college students
• Supervised and trained several unionized clerical staff members, and proctors in a customer service setting

Confidential, Garden City, NY

Coordinator of Student Services

Responsibilities:

• Advised and assisted all graduate social work students on four campus’ with any issue or concern
• Entered all social work courses into the DG database
• Supervised one part-time employee in a customer service setting

Confidential, Queens, NY

Assistant Director of Testing

Responsibilities:

• Administrator of the computerized testing centers
• Trainer of the computerized testing centers software sessions for faculty and staff
• Created computerized testing centers training materials for students, faculty, and staff
• Supervised seven unionized clerical staff members in a customer service setting
• Scheduled tests for incoming freshman, transfer students, students with disabilities, and remedial students
• Hired, trained and supervised a pool of twenty testing proctors
• Managed the budget (procured office machines, purchased office supplies, processing staff payroll)
• Spearheaded the creation and preparation of statistical reports
• Management of student information databases of 12,000 students
• Data collection and record keeping
• Liaison with Offices of Admission, and Academic Advisement
• Counseled, assessed and resolved parent and student inquiries